Virgin Media - HD additional costs

Despite being told in the marketing "bomf" that once I had signed up to Virgin HD, all the HD channels would come for free, I am surprised to find that I am now being charged an additional £7 if I want to watch Sky Sports in HD.

What do people think about this?

Has anyone manage to get a reduction in their montly bill or the HD sky sports for free?

On top of this - there is going to be a general price increase of £2 on 1 October

16 Comments

I think it sounds reasonable, Sky Sports in HD is a new thing on Virgin Media and it presumably cost them a fair whack. It's still £3 cheaper than doing it on Sky, so you can't complain really. At least you have the choice now, whereas you didn't previously.

oh wow that's bad, we have just switched to virgin, partly because of the free HD, was expecting these extra channels would be free, god knows we're paying enough with the top tv/phone package they have already.

Original Poster

athunder

oh wow that's bad, we have just switched to virgin, partly because of the … oh wow that's bad, we have just switched to virgin, partly because of the free HD, was expecting these extra channels would be free, god knows we're paying enough with the top tv/phone package they have already.



I think that is the problem - when Virgin is sold at point of sale. I know we were concerned about lack of channels compared to sky, but we were told they would become available this year. There was no talk of additional fees.

Banned

unless you were told you would get them free, then I don't think you will get very far complaining.
However a call to retentions can sometimes throw up unexpected results

colinsunderland

unless you were told you would get them free, then I don't think you will … unless you were told you would get them free, then I don't think you will get very far complaining.However a call to retentions can sometimes throw up unexpected results



If your minimum term is up, of course.

Banned

cookiemonster83

If your minimum term is up, of course.



not always. If you were told they would be free in the initial sales call (which they won't have a record of) then you can argue breach of contract, regulary retentions will offer something in cases like that.

OP do you already pay for Sky Sports in standard def in your virgin package?

From what I have gather in it is sky and OFCOM that is forcing virgin to charge extra for sports and movies in hd.

Original Poster

pinkleponkle

OP do you already pay for Sky Sports in standard def in your virgin … OP do you already pay for Sky Sports in standard def in your virgin package?



Yes currently pay for sky sports. They want an additional £7 for HD

Banned

cookiemonster83

I think it sounds reasonable, Sky Sports in HD is a new thing on Virgin … I think it sounds reasonable, Sky Sports in HD is a new thing on Virgin Media and it presumably cost them a fair whack. It's still £3 cheaper than doing it on Sky, so you can't complain really. At least you have the choice now, whereas you didn't previously.



i believe sky actually paid virgin for their channels ( virgin , living and some other **** no one watches ) + offering HD movies/sports

ryman1000

i believe sky actually paid virgin for their channels ( virgin , living … i believe sky actually paid virgin for their channels ( virgin , living and some other **** no one watches ) + offering HD movies/sports



I believe Sky managed to wangle it so that Ofcom forced Virgin to charge the £7. Presumably because without that fee, Sky Sports would be around a tenner cheaper on Virgin. The only drawback there being that Sky Sports 3 & 4 aren't HD on VM.

I was expressly told by Virgin (when I called up recently at the end of my contract) that one of their advantages over Sky, who I was thinking of going to, was that Virgin charged no extra for HD channels, whereas Sky did. But then when I asked about Sports channels that was extra after all, and tbh those are the main ones I would want to watch in HD anyway. I didn't find them all that helpful when trying to organise a new contract for the year, so have left it as it is and am going to get a landline put in and then switch at some point soon, especially if there is going to be a price increase.

OP you could try giving them a ring; I know they put notes onto accounts from calls, especially when you sign up to something new, so there might be something on there about what they offered you, maybe giving you a bit of leeway?

Banned

The £7 is for the HD box

The Legal Stuff

Premium channels and package upgrades must be kept for at least 30 days. Premium TV Services are provided to you by Virgin Media Entertainment, the trading name of Future Entertainment SARL which is a subsidiary of Virgin Media Inc. You must subscribe to Sky Sports and/or Sky Movies in SD to take these channels in HD. Sky Sports 3 HD and Sky Sports 4 HD are not included; Sky Movies Classic, Sky Movies Premiere +1 not available in HD. £7 per set top box. Future Entertainment SARL is registered in Luxembourg (registered number B145414). Its registered office is at: Mediacenter, Betzdorf, 11 rue Pierre Werner, L-6832, Luxembourg.

Original Poster

csiman

The £7 is for the HD boxThe Legal StuffPremium channels and package … The £7 is for the HD boxThe Legal StuffPremium channels and package upgrades must be kept for at least 30 days. Premium TV Services are provided to you by Virgin Media Entertainment, the trading name of Future Entertainment SARL which is a subsidiary of Virgin Media Inc. You must subscribe to Sky Sports and/or Sky Movies in SD to take these channels in HD. Sky Sports 3 HD and Sky Sports 4 HD are not included; Sky Movies Classic, Sky Movies Premiere +1 not available in HD. £7 per set top box. Future Entertainment SARL is registered in Luxembourg (registered number B145414). Its registered office is at: Mediacenter, Betzdorf, 11 rue Pierre Werner, L-6832, Luxembourg.



No I am afraid it is an additional £7 for Sky Sports to be upgraded to Sky Sports HD

lol, it means you have to pay £7 per STB you want to receive Sky Sports HD on (people with multi-room, basically.)
Edited by: "cookiemonster83" 3rd Aug 2010
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