Virgin media landline.............help please!!

10
Found 22nd Oct 2010
My home phone can not receive phone calls from anyone that is exdirectory............I have spoken to several people on the free number explaining my problem and asking them how I can correct this but none of them "understand" what I am saying due to the call centre being in outer mongolia!!
Basically I want to know How I can receive phone calls from "Auntie Ethal" that is exdirectory without her getting a womens voice at the end of the phone saying we can't conect you because this number does not accept calls from people that with hold their number.
Bt have a simple solution to this ........1470 before the number you wish to dial................do Virgin Crappy Media have an equivalent please?

10 Comments

^^^^^^^^^^^ answer there

Phone 150 & tell them you want to deactivate Anonymous Caller Rejection.

Try #65 on the phone keypad to deactivate.

If you're having that much trouble with the call centre, try Twitter's VM team - they respond eventually on there. I should imagine the above suggestions should be sufficient tho.

try here Virgin media help forum

They respond very quickly and were really helpful when I used it

Original Poster

None of the answers above actually answer my post unfortunatly.
As listed in my original post I rang 150 to sort out this and no one understood !
1470 only works for bt land lines ..............as also stated in my original post.
As for them being quick to respond 5 different people they passed me on to as they didnt understand my request and 27 minutes in total explaning the same problem each time to no avail!
When will Virgin Media realize that having a call centre full of "No understandy" is not good for business!!

Original Poster

leemg3

try here Virgin media help forumThey respond very quickly and were really … try here Virgin media help forumThey respond very quickly and were really helpful when I used it



Yeah but I bet your problem was far easier to explain like for example
Phone line not working, broad band not working.........that kinda thing.......give them anything slightly more complex and no one seems to understand!!

You need to get Virgin to turn off anonymous caller reject

Banned

1470 does work from virgin landlines as i have to do i when i ring a couple of people

from the virgin site

shop.virginmedia.com/pho…tml

Keeps your number private - every time you make a call. Ask our customer care team to set it up for you (even if you're ex-directory). If you do want to leave your number, dial 1470 before you make the call.

might be a problem on one of the lines if it isn't working. To speak to an english call centre try calling before about 11am

Original Poster

colinsunderland

1470 does work from virgin landlines as i have to do i when i ring a … 1470 does work from virgin landlines as i have to do i when i ring a couple of peoplefrom the virgin sitehttp://shop.virginmedia.com/phone/calling-features.htmlKeeps your number private - every time you make a call. Ask our customer care team to set it up for you (even if you're ex-directory). If you do want to leave your number, dial 1470 before you make the call.might be a problem on one of the lines if it isn't working. To speak to an english call centre try calling before about 11am



It only works for me when I ring someone on a bt line from my virgin media phone not when someeone on bt rings me on a virgin media line.
Already tried this suggestion

Floravada

Yeah but I bet your problem was far easier to explain like for … Yeah but I bet your problem was far easier to explain like for examplePhone line not working, broad band not working.........that kinda thing.......give them anything slightly more complex and no one seems to understand!!



worth a try at least
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