Virgin Media more than doubled my monthly bill

I originally joined VM Dec 2007 for £14.50 for landline and broadband package for 12 months. Then on july 2008 moved home and took VM services with me, but cancelled phoneline payng only £10/month. April this year moved again and as usual was told by VM that it would be another 12 month contract at £10/month. But my my recent july 2009 bill has been increased to £20/moth. VM customer service claims it was promotional price and price increase in their t&c.

Anyone had similar experience?
Please advise

thank you

5 Comments

Banned

check your previous bills.

normally promotions are taken off your bill

so old bills should state "1 months BB" at £20 and "promotion discount" at -£10

Banned

when you moved in April they will have continued your original contract from July 08 which has now expired

go read the bit about what happens at the end of 12 months in the T&Cs

They need to find ways to fund their space rocket trips to Mars...:D

Original Poster

ktony21;5887262

They need to find ways to fund their space rocket trips to Mars...:D



LOL

Original Poster

csiman;5886600

check your previous bills. normally promotions are taken off your billso … check your previous bills. normally promotions are taken off your billso old bills should state "1 months BB" at £20 and "promotion discount" at -£10



My previous bills did not state any promotions.

Please see my bill image attached.

http://i269.photobucket.com/albums/jj53/odamiy/vm.jpg
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