Posted 19th Jan 2022
Morning folks, i hope you're well.
Just a heads up, had an email from Virgin Media stating their prices are going up (price may flucuate from contract to contract) but mine *was* going up by £8.50 a month!
I managed to get through to cancellations and got a much better deal, along with faster broadband. Personally never take their first offer, usually they will offer a better deal second time around and/or then put you through to someone else who 'has the power' to give deeper discounts.
Email below, including freephone contact number.
Dear Mr xx
,We know a price rise is never welcome, but it’s essential we continue investing in our technology. To help us carry on this work, the price of your package will go up by £8.50 a month from 1st March.
If you want to, you can change or cancel your package at any time before 15/02/2022, without paying any cancellation fees. Visit virginmedia.com/pricechange1 to find out more.
Kind regards,
The Virgin Media Team
The link above then gives you this blurb
''Nobody welcomes a price rise, but it’s essential we continue investing in our technology. Last year we improved our network capabilities and worked hard to prevent faults , so you could enjoy a better experience with us.
Your price increase is outlined in the letter or email we sent you.
If you want to, you can change or cancel your package at any time before the date stated on your email or letter, without paying any cancellation fees.
Simply call us on 0800 052 2001.''
Few offers below:
Virgin Media Ultrafast 213mb Fibre Broadband M200 £28 pm / 18m (+ £75 Amazon voucher & £42 cashback) via Quidco - Total £504
Virgin Media Ultrafast M500 Fibre Broadband only £36per month for 18 months + £49 cashback + £75 Amazon voucher (New Customers) via Quidco
Virgin Media Ultrafast 516mb Fibre Broadband £36 per month for 18 months + £49 cashback + £75 Amazon voucher (New Customers) via Quidco
Virgin Media Ultrafast 362mb Fibre Broadband M350 £32 pm / 18m (+ £75 Amazon voucher & £45 cashback) via Quidco - Total £576
43” LG TV or £200 bill credit with select bundles+£155 CB Via TCB E.G Bigger bundle+Movies £62 PM for 18 months
Also
Sky 145Mb Ultrafast FTTP Broadband £32pm + £100 Giftcard Possibly £64 cashback via Quidco 18m Contract £576
6 Months Free on 12+ month contracts - E.G 150Mb Broadband - Free for 6 months then £24 a month for 6 months (Select locations) at G.Network
Vodafone superfast 100mb broadband, £23 pm for 24 month + £37 cashback + £100 voucher via Quidco - New Customers
Virgin Media Ultrafast 516mb Fibre Broadband £36 per month for 18 months + £49 cashback + £75 Amazon voucher (New Customers) via Quidco
Vodafone Superfast 100 - 100Mbps Fibre Broadband, £23pm + £100 Gift card (24 Month - £552) via Giftcloud
Three 5G Unlimited Broadband - £21 per month (24 month / £504 total)
Hopefully this helps you
Thanks
Dan
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sorted byVM will try and tell you that you cannot do this, or that you have to wait a fixed period before doing so, don't listen to them it's absolute nonsense. I must admit thanks goes to BFULLER1 on the Virginmedia community forum for taking them to task and verifying with their in-house legal counsel - more details for those interested on this thread on the VM community forum - community.virginmedia.com/t5/…e/2
I wouldn't hold any hopes on it being quick. They're digging up every street in my city before flicking the switch. Cable's been in our road for a year and no closer to being able to use City Fibre
150 off my house phone
Just went straight to the "if you're thinking of leaving us" option
I'm paying £54 per month (out of contract) for 100mb, it's disgusting, can't wait for a decent alternative in my area. My 100mb broadband was around £30 per month out of contract like 5 years ago. Virgin are relentless with price rises every opitunity they get.
VM will try to say otherwise but it's all bluster, BS and aimed at creating FUD with their customers. (edited)
Said the install address was her current address, there are always going to be situations where people split up, people sadly pass away, siblings might be house sharing and one moves out etc which could be legitimate reasons for someone with same surname to take out a new account with VM.
Also great thread on VM community where BFULLER1 confirms they have taken this up with VM in-house legal team and they confirmed they have no policy/legal basis to block this approach (other than usual credit checks etc) community.virginmedia.com/t5/…546
I'd call them up. You might be in the same boat as others where you've not been contacted.
Unfortunately not, it is O2 only!
Nope, just got off the phone with Virgin and was told that the price increase won't impact my contract since I renewed it last November
theres a deal on this site offering 100mb for £18 so when i link the o2 volt to the new account it'll be 200mb for £18, can also get 350mb for £22 through volt too which i might take instead, the wifi pods + free double data on the sim is also a bonus (edited)
I've been with Virgin for 6 months (new customer since a home move) and was on £32pm for M200. The raise was going to be £3.25. I never recieved any information on this raise (post or email) and had to call myself.
I got as far as them asking if I want them to cancel the contract, and best I could get is either £27pm for M100, or £33pm for M200.
The retention's team (level 2 reps) number is: 0800 952 2277 - this is much quicker than calling their standard number (straight line to the team, may have a short hold period).
I went for the M100 (108mbps - 111mbps) for £27pm. 18 month new contract.
Me and the misses work from home, so no distruption was a factor.
Considering the next best I could get was £20pm for 56mbps, I'm relatively happy, but very disappointed in the customer service.
Edit:
Just received the price increase letter and rang up to check the end date of the new contract. The person on the phone reverted my account upgrade back to M200 for M100 pricing (£27pm). Pretty happy with that. Shame it look a while and a bit of luck to get what I was after. (edited)
Squeezed 500 for £25. That will do me
I have been with EE for many years and can only have good things to say about them personally.
It's your fault that you're paying £54 now you're out of contract. Do you really expect any company to freely give away discounts that will eat into their profits. They need a reason to offer you a discount and that's usually you threatening to leave the nest. If you don't call them you'll be paying £54 + any price rises that come along indefinitely.
Call them. You'll initially get through to a level 1 rep - tell them that you are considering leaving if they cannot reduce your bill to £25 for 100MB broadband. The level 1 rep won't be able to do this but will try to get you to accept some form of package - stick to you guns - £25 for 100MB broadband.
The level 1 rep will put you through to a level 2 rep (retentions). The level 2 reps have access to much better deals than level 1 reps but their hands are still tied by what the system will allow them to put through at the time. The L2 rep will offer you various packages - they'll know that you have been paying £54 for some time so they're likely to offer you better packages for around the same cost. REFUSE AND KEEP SAYING 100MB for £25, they'll get the message and start to offer packages more in line with what you're willing to pay.
L2 reps can offer higher discounts on packages (BB+TV+phone) than they can for a single service so expect offers like £34 for 100MB BB only or £35 for 100MB BB + basic TV and phone. They also have access to about 25 personal discounts/month but you will only ever get one of these if they have any left, the system will allow them to add (deduct) it and most importantly they like you - so be pleasant to them.
The best time to call them is a month before your current contract ends. (edited)
U should proceed with cancellation and wait for the retentions to call you back. Worse case you have 14 days to say no and take the offer they gave you
Happy with that!
get a new router or mesh system, all your connectivity issues will be resolved
Cancel and open a new account in a family members name?
I’ll give them a call later on this then lol
Why Don't you ring through to retentions and ask for a better deal.
Nothing to lose more to gain.
Everyone apart from virgin uses openreach’s network so bt,sky,ee etc are all the same line, virgin are the fastest but the customer service isn’t the best, if you’re happy with virgin just try and get a better deal.
There is other companies that are starting to provide fibre to the property so will be able to offer speeds like virgin, just depends where you live in the country
Alas, I spent 45mins on the phone, the IVR system would have given me the price increase reduction straight away, without even speaking to anybody, But Vodafone offered me faster and a 4g dongle. I was on the m500 service and VM wouldn’t budge. So I cancelled and went to Vodafone.
VM will now probably offer me a much better deal in a week or two as the line actually terminates but it’ll be too late again.
This is the 3rd or 4th time they have done it and left it too late but offered me a far better deal, guess they don’t want the business. Unlike them, when I agree to a contract I’ll stick to it.
The last time they told me to cancel with sky as I had 15 days to change my mind and cancel.
When they show some loyalty so will I.
So for me, haggling this time didn’t work (edited)
I have just done the exact same, cancelled myself with contract end 17th Feb, signed up in wife’s name as new customer and being connected on 18th Feb via self installation option. VM staff will try to imply you cannot do it but you absolutely can.
£50 a month
For new customers I have seen M500 for £36 via Quidco... However I had it for £40 and for that I get 1gig now with VOLT (edited)
Yes we have the same surname.
Thanks I cancelled yesterday so will do it over the weekend. Will be interesting to see who the new service takes over.
did the secondary retention team ever call you back
Push them harder, I got offered £22 for M200 for 18 months.
I would settle for that... is that broadband only though?
We currently have M100 + basic TV + weekend calls for £27/pm, reduced from £60 with so-called "promotional" reductions. Would settle for keeping the price the same and a boost to M200 but will see what they come up with from their offer cupboard...
Currently waiting for a response from their Customer Relations messaging team on WhatsApp. 2nd level of contact after passing through the first tier last night.
It's broadband and phone, weekend calls free. Not that I ever use the landline!
I just called the normnal number, said I was thinking of leaving. They offered a small discount for 6 months, I said no. They offered an even smaller one, I said no. I then heard nothing, I rang them myself after 2 weeks and got the Indian call center, best they could offer was a £20 increase! Obviously said no...
Then yesterday I got a text, dialled that number, got the Swansea (I think) call center who are specific to getting cancellations back. She said £36 for 350mb bb only but then got it down to £23 if I had TV and phone! Obviously I jumped at that
I had do not contact me in my preferences! Before I changed that (thanks to another user here) I had nothing either. (edited)