Virgin media retentions

Has virgin media customer service changed a lot recently?

I just have M Broadband for which i have been paying £10 a month for a few years... noticed recently its gone up to about £18. Usually when this has happened i just call them (which has always been uk based call centre) and they re-apply the discount no problem.

Tried calling tonight, got Indian call centre and he wouldn't do any discounts, only offered to upgrade me to L 10Meg for free (which will be happening for everyone soon anyway...!)

Wondered if there is a separate number for uk retentions dept, or shall i just call again and say i want to leave...

15 Comments

Keep trying...I've had some great deals from companies when I keep trying after the first couple attempts are complete failures.

Been with blueyonder/VM a total of three times, each time it was something paints like 3months half price or so.

this happened to us recently and they wouldnt drop the price so we said cancel and 2 days later they rang us with a deal not the best deal ever but we get phone with all landline calls days eves and weekends and 10mg BB for £25 a month we were paying £15 a month for 2mg and no free calls before this

We currently receive 20mb broadband, unlimited landline calls and line rental for £35 a month, which we're happy with.

Banned

call during the day

Banned

I take it you receive free line rental as well for the £18 (standard price).

Original Poster

csiman;5460993

I take it you receive free line rental as well for the £18 (standard … I take it you receive free line rental as well for the £18 (standard price).


no, dont have a landline at all, and don't want/need one to be honest

phil001;5461173

no, dont have a landline at all, and don't want/need one to be honest



How do you receive your internet connection without a phoneline? :?

Banned

phil001;5461173

no, dont have a landline at all, and don't want/need one to be honest


then you are paying far too much. I get line rental, talk weekend free call plan and 10mb BB for £18.50 per month (just gone up from £15). This is the most I have ever paid and have been with them 10+ years.

Banned

realfriendlyman;5461202

How do you receive your internet connection without a phoneline? :?


its cable so phone connection will be there but just not connected to a phone.

realfriendlyman;5461202

How do you receive your internet connection without a phoneline? :?



Cable internet = filtered coax cable running from your house via street ducting to local cabinet cable

ADSL Internet = broadband in a specific frequency range on your phoneline to special equipment in an exchange.
ADSL Guide:
thinkbroadband.com/gui…ks/

Virgin Media (Cable) does not use ADSL.

We are leaving them after repeatedly trying to get our package reduced. Since I confirmed cancellation (moving to BT) we have literally been bombarded with calls from Virgin, offering to better our package price. To be honest their recent attempt (anytime calls and 10mb BB for £22.95) did tempt us - for about 5 mins. However, as soon as this offer finishes, they will only bump up the price again, hence we will give our custom to someone else.
If phoning, you need to contact Virgin using the "are you thinking of leaving us" option.

Original Poster

csiman;5461219

then you are paying far too much. I get line rental, talk weekend free … then you are paying far too much. I get line rental, talk weekend free call plan and 10mb BB for £18.50 per month (just gone up from £15). This is the most I have ever paid and have been with them 10+ years.


thanks, will just have to try calling again then

trouble is i'm not interested in phone line or TV, just want a lower price.
and i cant go to another provider as i dont have/want/need a BT line (but dont neeed to tell virgin that)

hope i get a different person this time!

Banned

phil001;5461835

thanks, will just have to try calling again thentrouble is i'm not … thanks, will just have to try calling again thentrouble is i'm not interested in phone line or TV, just want a lower price.and i cant go to another provider as i dont have/want/need a BT line (but dont neeed to tell virgin that)hope i get a different person this time!


just go straight to retentions and say you are switching to BT and want to cancel. Persevere!

I went to about day 25 of my 30 day cancellation period, and then they called me offering a great deal.

Original Poster

last night there was no options like there used to be (ie press 1 for faults...etc) just went straight through.
will ask for retentions
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