Virgin Media Taking the biscuit once again.

Hi. Just needed some help, this virgin media service is a joke. I realise it's peak time but I'm getting more or less the same results for the past month. (See screenshots in post below). I've given my 30 days disconnection notice.. but this is just unacceptable.

Would anyone know an e-mail address so I can email these screenshots to virgin?

Cheers, Zak.

15 Comments

Cable or ADSL?

Original Poster

lol even uploading these images took like five minutes. I'm on cable emasu

Banned

Zak_K;1880519

lol even uploading these images took like five minutes. I'm on cable emasu



Imageshak images not appearing?

Original Poster

guv;1880524

Imageshak images not appearing?



Yeah I noticed that. Heres the direct link to the images.

]http//im…jpg
]http//im…jpg

http://img134.imageshack.us/img134/6559/124081603bu0.jpg
http://img259.imageshack.us/img259/5200/124081613wp7.jpg

virginmedia.support.broadband.cable.

The tech guys on there will try to resolve any issues your having.

Banned

Yikes!!!!

All the OP had to do was copy and paste the link from the speedtest. The one that says "SHARE YOUR RESULT" - "forum link"

Original Poster

guv;1880551

Yikes!!!!All the OP had to do was copy and paste the link from the … Yikes!!!!All the OP had to do was copy and paste the link from the speedtest. The one that says "SHARE YOUR RESULT" - "forum link"


lol :whistling:

Original Poster

I'd love to have the e-mail address of 'Shiela Burgess - Director of Retentions' who can perhaps give me an apology which is customised and not printed in bulk and send out to everyone who cancels their contract.

a.myby.co.uk/bro…tml

Check for service problems at status2.virginmedia.com/ if nothing is reported, technical support will be able to investigate your issue further for you. If you contact technical support using the newsgroups or by email, the following list of information will help Virgin Media to diagnose your issue promptly. Please close as many applications on your machine as possible before completing these tests, as this helps to give the most accurate results. Virgin Media would also ask that you disconnect any home networking equipment you have and only connect directly to the cable modem with a single computer before continuing these tests.

Please post the details of:

* Your netstat -a (see Q05 below)
* Your total download speed from 4 simultaneous file downloads (as outlined above in Q02)
* Ping to [url]www.bbc.co.uk[/url] (see Q06 below)
* Two trace routes to [url]www.bbc.co.uk[/url] (see Q06 below)
* Your modem logs and signal levels (see Q07 below)
* And a good description of your exact issue
* Your alias - The part of your email address before the @ symbol, this is so support can identify your account details on their system. ie. if your email is [email protected] or [email protected] then fredbloggs is what is required

Try this link...numion.com/You…est uses spare capacity on donation severs rather than dedicated servers such as numion. I thought I had problems with speed until I tried this site and then indenpendently verified the results with BT engineers on our Company internet connection - they are frighteningly accurate. If this shows problems, call Virgin and tell then the results from Numion (this is the site they use to test!).good luck - BTW I have just had a 'free' 10Mb upgrade and my download is flying....

Which package are you on? They limit the speed of some of them to 1mbps during peak time if you download too much.

I used to be a Virgin customer and I paid for the remainder of my contract to leave them. That's how bad the speed was. There is nothing you can do. They will just tell you to phone their tech support to try and fix the problem but the speed will remain slow. Its just because there are too many people using their service. Don't waste your time anymore and just do what I did and leave.

btw, its really a waste of time sending screenshot and stuff. They will just say the servers you are testing on are far from your geographic location, etc.

Banned

Slash;1883194

I used to be a Virgin customer and I paid for the remainder of my … I used to be a Virgin customer and I paid for the remainder of my contract to leave them. That's how bad the speed was. There is nothing you can do. They will just tell you to phone their tech support to try and fix the problem but the speed will remain slow. Its just because there are too many people using their service. Don't waste your time anymore and just do what I did and leave.



How do you know thats the case here?
It could be the OP's pc, modem, router or network problems causing the problems. Plenty of people have speed problems and get them fixed. Most UBR's are being upgraded this year too to fix speed problems.

OP call tech support and they may be able to fix it.
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