We got a contract last year with Virgin I believe called the 'Ultimate Oomph' with 500mbps speed, Sports & Cinema TV, SIM card & landline for £80pm as a new customer.
Now, we came for renewal and it seems Virgin now have linked with O2 to offer the SIM part of the Ultimate Volt Deal. Obviously the renewal is playing 'the game' for how low can we go.
It started at £110pm for the package (it did have a nice internet speed boost, but that was about all!) on top of this we were told the O2 sim was £25pm totalling £135pm for the next 18 months!
After playing 'the game' for a while we got it down to £110pm all in (package £85pm + £25 SIM), we reluctantly went for it on the basis we could cancel our Netflix account to save extra ££ and also felt good we'd saved £25pm from initial quotation.
The engineer came by and set us up, everything has been great. BUT we called O2 about our SIM with Virgin who have now moved us to a private contract with them, 2 x SIM only deals for £10pm. Our Virgin bill has now removed the £25pm fee:
Virgin honestly had me believing this O2 sim was non-negotiable while getting this package but one simple call to O2 had that sorted and I've got 2 x SIMS on a plan costing less than half what Virgin want you to pay!
Virgin have the best product by a long stretch in my area but they're crooks!
I hope this can help a few of you out
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Just sign up in a new name and tick the box I'm moving here when it states there's already services at the address, simple as that
I had a first offer of £135 all-in.. did the usual 'I'm shopping around' 'That wasn't in my budget' etc. There are 2 tiers of Virgin retention teams, never settle with the first offer - wait for them to give you a call and you mostly always get a better deal. I got them down to £82pm for the new Ultimate Volt Bundle - they've applied 3 different discount codes.
Update here just off the phone to virgin & i just got offered & accepted £85 for everything i had on ultimate + Netflix standard + Sky uhd pack for free. So it is £60 to virgin & the £25 you mentioned to 02 now. This took me 4 calls (the first 3 hung up on me) which are all recorded. For the £110 that you said i would have been happy with. But for it to be £85 all in now i am over the moon.
Amazing - when you quantify it... 18 months × £25 savings is amazing! Nice work!
My contract is up in june will defo do this with the sim part Cheers.
shoud have giga fast speed and currently comes with a £200 bill credit or voucher.
if your with 14 days I’d cancel and switch to your other half’s name and be a new customer
Ah, I was unaware of a price change - I got in before that as without the O2 SIM I've got the package at £82pm! As far as the 'New customer' part works, my understanding is that the household cannot be reconnected to Virgin without a 6 month break in contract before reconnecting - I've heard you can play the system on it but I wasn't willing to risk that as Virgin's internet is the best and most cost effective in my area by a mile!
Apologies if not explained very well but as I'm not a 'new customer' anymore so I've actually upgraded my package with faster internet and a Netflix account included for a total price increase of £2pm (my bill is £82pm). I was paying for Netflix already so I've cancelled my DD and it's working out cheaper this time round.
My post was mainly with regards to the O2 SIM that Virgin lump you with for £25pm and that a simple call to O2 can remove it and put you on to a much better SIM only plan.
There is no risk and you don't need a break, been switching between mine and my partner's details each year for 10 years and they know we are doing it but they don't care as long as you stay
It was up for renewal, and they were asking for a ridiculous price, even after talking with both inbound and outbound retentions team. So I cancelled it.
I then re signed up under a different name (same payment details) and managed to get 500mb, landline and mixit tv package for £45 a month.
Personally, we watch more internet based services (netflix, prime etc) so having the maxit package just wasnt worth it. From what I recall, ours also included BT sports, but even that was fairly pointless as sky/ local TV seem to be winning most of the rights for show the main games.
The problem is I am now lumped with an O2 sim, which in my area is unusable. I am wondering what the length of the O2 contract is when they give it as part of the Virgin package. If cancelling the O2 contract have no bearings on the Virgin Media contract, I probably look into cancelling as soon as I can.