Groups

    VIRGIN RECONECTION CHARGE???

    Going to be moving house soon and don't want virgin broadband and tv anymore, can i just cancel it all or am i bound in by some kind of contract with them????

    13 Comments

    Surely you must have signed a contract with them?! What does that say? oO

    A quick google would have given you this....

    How do I disconnect my services?
    Article ID: 327232
    Print Send
    We're sorry to hear you're thinking of disconnecting.

    Please remember that the minimum contract period for our services is 12, 18 or 24 months, depending on the particular offer or bundle. If you decide to leave us within your minimum contract period, you may be charged outstanding line rental or monthly charges to the end of the contract. See our Terms & Conditions for details. If you decide to leave us after your minimum contract period, you'll just need to give us 30 days' notice.

    Want to continue? Please call us on 150 from your Virgin Media home phone or 0845 454 1111* from any other phone to talk through the next step.

    am pretty sure that you will be able to cancel as virgin cable is not available everywhere and your new address will obviously be in an area that they do not supply

    Original Poster

    I can't stay with virgin as there is no virgin tv in the area where i'm moving to only broadband otherwise i'd happily stay with yourselves.

    Tried ringing them, better straight from the supplier itself.

    fletty

    am pretty sure that you will be able to cancel as virgin cable is not … am pretty sure that you will be able to cancel as virgin cable is not available everywhere and your new address will obviously be in an area that they do not supply


    They usually make you take their adsl product.

    Original Poster

    Whats adsl???

    deathtrap3000

    They usually make you take their adsl product.



    They can't because that's a detrimental service, Plus that fact tv isn't supplied via broadband, Although they may offer adsl.
    Edited by: ".MUFC." 29th Mar 2011

    Banned

    you have to pay exit fees if still within your contract

    kellee

    Whats adsl???



    broadband

    When we moved into an area without virgin we had to send back all their equipment and pay them about £160 i think it was, it may have even been mor i can't remember. They did give us the option of having a freeview box which would obviously have less channels but wanted to charge us more each month for it.

    Most contracts are 12 months. If that has expired you can leave and will owe them not a farthing
    Post a comment
    Avatar
    @
      Text
      Top Discussions
      1. Just heard this...2 ★★★★★★★★★★★★★★ congrats to all on 392k ★★★★★★★★★★★★★★7767251
      2. Shana Tova to all Jewish HUKDers1827
      3. The HUKD Student Discount code sharing thread (most codes on Unidays are si…7101342
      4. Royal Mail chat says I am not allowed to send paper of any kind to Hong Kon…2368

      See more discussions