Virgin router fibre usage statistics

9
Posted 30th Apr
does anyone know how to find out Ur broadband usage for Virgin via router

also unrelated but if you move and still in contract with virgin not available at new location will u be financially penalised
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"If you move to a property outside our network area during your minimum period, you may have to pay an Early Disconnection Fee for ending your contract early."

No doubt "may have to" means "will have to".

Early termination fee structure at
virginmedia.com/sho…ees
From what I know and understand of how Virgin contracts work, you do need to pay cancellation fees if you move to a non virgin area. Maybe worth speaking to them to see if you can come to some agreement with regards to them.
KingNav36030/04/2020 10:44

From what I know and understand of how Virgin contracts work, you do need …From what I know and understand of how Virgin contracts work, you do need to pay cancellation fees if you move to a non virgin area. Maybe worth speaking to them to see if you can come to some agreement with regards to them.


Usual "agreement" is early termination fee is capped at £240.
AndyRoyd30/04/2020 10:43

"If you move to a property outside our network area during your minimum …"If you move to a property outside our network area during your minimum period, you may have to pay an Early Disconnection Fee for ending your contract early."No doubt "may have to" means "will have to".Early termination fee structure athttps://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/early-disconnection-fees


Thanks that's helpful as the virgin customer retention guy said that the contract would be void and no xtra fees which is defo misleading...
dave.richardsonskV30/04/2020 11:34

Thanks that's helpful as the virgin customer retention guy said that the …Thanks that's helpful as the virgin customer retention guy said that the contract would be void and no xtra fees which is defo misleading...


"Retention guy" may be able to offer such a deal for a future arrangement, but unlikely guy could apply retrospectively to an existing contract unless VM chooses to waive as gesture of goodwill and there is no apparent benefit to VM offering goodwill to a (potentially) departing customer.
dave.richardsonskV30/04/2020 11:34

Thanks that's helpful as the virgin customer retention guy said that the …Thanks that's helpful as the virgin customer retention guy said that the contract would be void and no xtra fees which is defo misleading...


It would likely depend how far into the contract you are.

Some ISPs do sometimes pay moving fees, worth asking your new ISP.

Though as you're asking about usage I'm going to go out on a limb and assume your might to trying mobile broadband out, as it is quite difficult to find a capped landline product these days... those won't pay any fees.
AndyRoyd30/04/2020 11:46

"Retention guy" may be able to offer such a deal for a future arrangement, …"Retention guy" may be able to offer such a deal for a future arrangement, but unlikely guy could apply retrospectively to an existing contract unless VM chooses to waive as gesture of goodwill and there is no apparent benefit to VM offering goodwill to a (potentially) departing customer.


Yep fair point
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