Virgin wines have just billed me £86 for wine i never ordered!!!!!

WTF!!
Ive just logged in my virgin wine account and no sign of a past order!!!!!!!!!
I certainly havent ordered any or had any delivered??

what should i do

18 Comments

Contact them?

Wow, thats impressive you sure you weren't drunk when you ordered?

Banned

Scammmmmmmmmmmed!

I fear another boycott afoot.

Original Poster

how can they take money without me authorising it???

peterjmay

how can they take money without me authorising it???



I don't know,ring them,email them etc.

Stop Wine ing?
Maybe someone has used your CC.
Check with your bank. I got charged £1 for being in overdraft... and I wasnt! some companies!

Have you a card registered with them ?

peterjmay

how can they take money without me authorising it???



I'm sure there system isn't creating rogue orders.

Contact them. :O

Sure someone hasn't done the monthly wine bank thingy? Thought the guys do a monthly subscription type thing.

Original Poster

apparently its a discovery card i signed up for (which i didnt!) and supposedly they sent an email out 2 weeks ago (which they didnt). anyway just cancelled the wine and getting refunded!

AVOID!!!!!!!!! AVOID!!!!!!!!!

I knew i was correct in post 4 lol

Original Poster

tinkerbell28

Did you use one of those virgin wine club vouchers, to order a cheap … Did you use one of those virgin wine club vouchers, to order a cheap batch sometime ago, thus doing so signed up for the every so often cases of wine as per the wine club t&c's.Probably a case of you not reading what you signed up for when you originally started the account.




yes i did for a case of 12 for £50, nowhere did it state u get billed for more cases

Banned

peterjmay

apparently its a discovery card i signed up for (which i didnt!) and … apparently its a discovery card i signed up for (which i didnt!) and supposedly they sent an email out 2 weeks ago (which they didnt). anyway just cancelled the wine and getting refunded!AVOID!!!!!!!!! AVOID!!!!!!!!!



I got the same email, and yoikes forgot to cancel. Hmmm, hope the new houseowners enjoy the wine

My random guess wasn't far off :O

Original Poster

tinkerbell28

Ohhh what a lucky guess, yes it does as I have done the offer myself.



did u get caught out like me then?? i never saw an email

Alcho... :P

Delivered here!

Thanks OP!!

Banned

tough call on best course of action, ring them up or start a thread on hukd

I know which I would do oO
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