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    VirginMedia Cable Help

    Just got their XL broadband today so upto 20mb, ive done several speedtests over today and the maximum i got was 11mb the lowest i got was 3.5mb! The average is about 4.5mb!

    Anybody any ideas?

    Im connected via ethernet to the N router, the modem is connected off the first splitter.

    40 Comments

    Maybe youve been traffic shaped?

    Try and download off the blueyonder ftp servers for an accurate speed test or try microsoft..

    Original Poster

    _Darren_;6501645

    Maybe youve been traffic shaped?Try and download off the blueyonder ftp … Maybe youve been traffic shaped?Try and download off the blueyonder ftp servers for an accurate speed test or try microsoft..


    traffic shaped? as per my first post: "Just got their XL broadband today so upto 20mb"
    off of blueyonder im getting about 350KB/sec

    Banned

    all i have to say is welcome to virmin media!
    11mb!!!!! im lucky if i get 3 mb :x

    i would try after 12am as mine always slow this time of night

    Banned

    try connecting directly to the modem

    post your power levels too as if theres a splitter they could be too low/high

    Original Poster

    rm13_hammer;6501757

    all i have to say is welcome to virmin media!11mb!!!!! im lucky if i get … all i have to say is welcome to virmin media!11mb!!!!! im lucky if i get 3 mb :x


    if thats the case with me i1ll drop down to a smaller package though :thumbsup:
    DJNG22;6501768

    i would try after 12am as mine always slow this time of night


    yeah kk, will do.

    Original Poster

    colinsunderland;6501797

    try connecting directly to the modempost your power levels too as if … try connecting directly to the modempost your power levels too as if theres a splitter they could be too low/high


    i can try connecting directly in a little bit when people are off it (i did test it when there wa

    Original Poster

    colinsunderland;6501797

    try connecting directly to the modempost your power levels too as if … try connecting directly to the modempost your power levels too as if theres a splitter they could be too low/high


    i can try connecting directly in a little bit when people are off it (i did test it when there was no other activity).

    How can i find out the power levels?

    Banned

    192.168.100.1

    root/root

    Downstream :
    Show Cable Modem Downstream.

    Downstream Receive Power Level : -4.0 dBmV
    Downstream SNR : 35.8 dB

    get the upstream levels too

    Original Poster

    [SIZE=2]Downstream Receive Power Level : [/SIZE]9.6 dBmV [SIZE=2]Downstream SNR : [/SIZE]43.5 dB

    EDIT: also weve got two lines coming in our house one labelled FM the other TV does it make a difference?

    Banned

    theres your problem, the power level is too high
    you need an engineer out to fit an attenuator to reduce the power level

    Original Poster

    colinsunderland;6501926

    theres your problem, the power level is too highyou need an engineer out … theres your problem, the power level is too highyou need an engineer out to fit an attenuator to reduce the power level


    lol! engineer only sorted the line today!
    well we need to ring them anyways so ill make sure ill mention its too high, what are the sensible levels for it?

    Banned

    shouldn't be more than 8 really, 9.6 is most likely causing the problem

    If you can, try again, but going from the line without using any splitters and without the router. How many splitters do you have on the line? Is the tv on it too?

    Original Poster

    colinsunderland;6501974

    shouldn't be more than 8 really, 9.6 is most likely causing the problemIf … shouldn't be more than 8 really, 9.6 is most likely causing the problemIf you can, try again, but going from the line without using any splitters and without the router. How many splitters do you have on the line? Is the tv on it too?



    theres not a plug socket or spare extension lead to use the modem on the direct line. there is a splitter which has the modem off it then another lead which goes to the tv but has 2 splitters on it but are just used as extensions to fit enough cabling on it.

    We are hoping to get them to put a direct one to the living room in, but i reckon they will just run it off a splitter anyways.

    Original Poster

    colinsunderland;6501991

    http://status-cable.virginmedia.com/vmstatus/dailyupdate.doyou should … http://status-cable.virginmedia.com/vmstatus/dailyupdate.doyou should check there that you aren't in an affected area either


    nah were not on there.

    Banned

    lazy engineers

    There certainly shouldn't be any more than one splitter on the line, 3 is mad, no wonder the levels are out

    When you call them just say the tv keeps freezing up every now and then and you can't get over 10mb, don't mention power levels as indian tech support is rubbish and they won't understand you!

    Original Poster

    colinsunderland;6502031

    lazy engineersThere certainly shouldn't be any more than one splitter on … lazy engineersThere certainly shouldn't be any more than one splitter on the line, 3 is mad, no wonder the levels are outWhen you call them just say the tv keeps freezing up every now and then and you can't get over 10mb, don't mention power levels as indian tech support is rubbish and they won't understand you!


    ah thats cool, i know even when you speak to british techies there like how1 do you know that etc!

    But does the FM or TV line make a difference? as if not i cant see why wont be a problem having one of the FM line (ie TV) and then the TV line running the broadband (broadband is more important ;-))

    Banned

    have you got one of the old style boxed where there are 2 outputs one for tv one for fm?

    Original Poster

    colinsunderland;6502064

    have you got one of the old style boxed where there are 2 outputs one for … have you got one of the old style boxed where there are 2 outputs one for tv one for fm?


    yeah thats by the front door.

    Banned

    they should have really put new cabling in for the modem - see what they say when they come out

    Original Poster

    colinsunderland;6502161

    they should have really put new cabling in for the modem - see what they … they should have really put new cabling in for the modem - see what they say when they come out


    sure if i get a nice engineer and ask nicely i might be able to get it replaced :-D

    Update...sorry for my mistake...the Virgin TV box is actually being run off the FM output with 3 splitters on it.
    The modem is being run off one splitter with nothing else connected on the line.

    Original Poster

    im now getting 12.5mb on speedtest and 1MB/sec off blueyonder and averaging about 1.1MB on torrents.

    _Darren_;6501645

    Maybe youve been traffic shaped?Try and download off the blueyonder ftp … Maybe youve been traffic shaped?Try and download off the blueyonder ftp servers for an accurate speed test or try microsoft..



    awoodhall2003;6502527

    im now getting 12.5mb on speedtest and 1MB/sec off blueyonder and … im now getting 12.5mb on speedtest and 1MB/sec off blueyonder and averaging about 1.1MB on torrents.


    Could have been a fluke, but may just as well have been that you exceeded the afternoon/evening quota of 3500MB down/1400MB up.

    They throttle users to 25% of their paid for speed, for up to 5hours.

    Be sure to turn on the scheduler on your Bittorrent client and set it to only download between 10pm - 10am.

    ]Link to VM's Traffic Management Policy

    Original Poster

    SUMMONER;6502607

    Could have been a fluke, but may just as well have been that you exceeded … Could have been a fluke, but may just as well have been that you exceeded the afternoon/evening quota of 3500MB. They throttle users down to 25% of normal speed, for up to 5hours.]Link to VM's Traffic Management Policy.


    doubtful as it was only setup at about 7pm and no one was downloading just surfing.

    Yeah ive got the traffic management page bookmarked...its BS...but this is a cable only area! Back in London im with Be There and pay for a upto 8mb service and get between 10-12mb line! :-D

    Original Poster

    SUMMONER;6502607

    Could have been a fluke, but may just as well have been that you exceeded … Could have been a fluke, but may just as well have been that you exceeded the afternoon/evening quota of 3500MB down/1400MB up.They throttle users to 25% of their paid for speed, for up to 5hours.Be sure to turn on the scheduler on your Bittorrent client and set it to only download between 10pm - 10am.]Link to VM's Traffic Management Policy



    saw your edit...yeah means doing it to everyones...its a student house :-D
    But im in charge of the VM stuff as it comes out of my account, and i set it up :thumbsup:

    ...or might just disable uPNP and forward peoples ports on a schedule, that way they cant disable it!

    awoodhall2003;6502647

    saw your edit...yeah means doing it to everyones...its a student house … saw your edit...yeah means doing it to everyones...its a student house :-DBut im in charge of the VM stuff as it comes out of my account, and i set it up :thumbsup:...or might just disable uPNP and forward peoples ports on a schedule, that way they cant disable it!


    Oh dear, Virgin Media isn't a good choice for a student house (I speak from experience). On a good note, I find Virgin Media speeds excellent here in London, rarely get less than 18Mbit/sec.

    ]One of these loaded with ]DD-WRT works very well for me.

    The router can automatically block a list of common TV streaming / file hosting websites and any Usenet / P2P traffic during the day. This does not affect Skype/Voip/IM traffic and even allows you to prioritise Internet Phone traffic over everything else. The router comes highly recommended.

    Original Poster

    SUMMONER;6502675

    Oh dear, Virgin Media isn't a good choice for a student house (I speak … Oh dear, Virgin Media isn't a good choice for a student house (I speak from experience). On a good note, I find Virgin Media speeds excellent here in London, rarely get less than 18Mbit/sec.]One of these loaded with ]DD-WRT works very well for me.The router can automatically block a list of common TV streaming / file hosting websites and any Usenet / P2P traffic during the day. This does not affect Skype/Voip/IM traffic and even allows you to prioritise Internet Phone traffic over everything else. The router comes highly recommended.



    trust me im not spending extra cash for 9months of living here!
    I have been with virgin before, although on ADSL, and didnt like them, But in this area its virgin media or nothing...unless you fancy paying £125 BT connection fee and get permission from the landlord!

    Weve got a D-Link N Router, and ive also got a netgear flashed which i can use if needed as a extender. And the D-Link has scheduling for some programs and i can just set everyones ports easy enough or just block all common ports that utorrent auto changes to ;-)

    If we get traffic shaped, we get traffic shaped, then people might actual not download in the day!

    Im hoping getting our cabling and power done will hopefully fix it a little!

    Given a choice i would have gone with Be as im with them in SE London and pay for upto 8mb and the best ive got so far is 12mb! :-D and dont think ive ever had a speedtest under that 8mb either! Also unlimited = unlimited with them!

    awoodhall2003;6502729

    trust me im not spending extra cash for 9months of living here!I have … trust me im not spending extra cash for 9months of living here!I have been with virgin before, although on ADSL, and didnt like them, But in this area its virgin media or nothing...unless you fancy paying £125 BT connection fee and get permission from the landlord!Weve got a D-Link N Router, and ive also got a netgear flashed which i can use if needed as a extender. And the D-Link has scheduling for some programs and i can just set everyones ports easy enough or just block all common ports that utorrent auto changes to ;-)If we get traffic shaped, we get traffic shaped, then people might actual not download in the day!Im hoping getting our cabling and power done will hopefully fix it a little!Given a choice i would have gone with Be as im with them in SE London and pay for upto 8mb and the best ive got so far is 12mb! :-D and dont think ive ever had a speedtest under that 8mb either! Also unlimited = unlimited with them!


    Good luck with that.

    The bandwidth management thing used to do my head in. Traffic Shaping used to get triggered quite often in the evening (7-8pm), which meant slow Internet until midnight at times. BAH!

    Can't beat the combined TV/phone/Internet price so. :thumbsup:

    Banned

    did you get a new black VM modem?

    Give it 24 hours, the day I got 20mb installed it was really slow (about 8mb) then about 24 hours later it's running at max speed.

    Original Poster

    csiman;6502791

    did you get a new black VM modem?


    its black yes :thumbsup:
    rwm24;6503592

    Give it 24 hours, the day I got 20mb installed it was really slow (about … Give it 24 hours, the day I got 20mb installed it was really slow (about 8mb) then about 24 hours later it's running at max speed.


    i thought that it was only ADSL that needed a few days to settle.

    Banned

    awoodhall2003;6504773

    its black yes :thumbsup:i thought that it was only ADSL that needed a few … its black yes :thumbsup:i thought that it was only ADSL that needed a few days to settle.


    my vm modem is black and model no edc8c007 and gets 20mb fine

    best off ringing 150 freephone to vm tech services if it doesnt get the speds you purchased

    I take it you have done the speedtest

    speedtest.net/

    Original Poster

    csiman;6505135

    my vm modem is black and model no edc8c007 and gets 20mb finebest off … my vm modem is black and model no edc8c007 and gets 20mb finebest off ringing 150 freephone to vm tech services if it doesnt get the speds you purchasedI take it you have done the speedtesthttp://www.speedtest.net/


    yeah thats the speedtest i used. we cant phone the freephone number as of yet as weve got no phone to plug in! lol!
    However, i done another speedtest a little while ago and reached 15mb, but its down to 10.5mb now...seems to really go up and down constantly!

    Banned

    awoodhall2003;6505162

    yeah thats the speedtest i used. we cant phone the freephone number as of … yeah thats the speedtest i used. we cant phone the freephone number as of yet as weve got no phone to plug in! lol! However, i done another speedtest a little while ago and reached 15mb, but its down to 10.5mb now...seems to really go up and down constantly!


    stupid question, you have stopped utorrent :?

    Original Poster

    csiman;6505374

    stupid question, you have stopped utorrent :?


    lol! of course :thumbsup:

    It takes about 48hours from time of conection until you get the full speed

    Banned

    akajatin;6507681

    It takes about 48hours from time of conection until you get the full speed


    mine was instant via VM once I upgraded

    Banned

    akajatin;6507681

    It takes about 48hours from time of conection until you get the full speed



    no it doesn't - thats only on adsl

    Original Poster

    colinsunderland;6507782

    no it doesn't - thats only on adsl


    my thoughts exactly. :thumbsup:
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