Virus Removal Help

Hi, i have been given a laptop to try fix, it has a virus on it.


It is the 'Toshiba Sattelite' it doesn't get past the windows start-up loading screen.



Any advice? or how i could fully wipe it?

11 Comments

Have you tried booting into safe mode?


Other option is just get a windows disc and re-install

Banned

Tapping F8 as it's booting up to get into safe mode might be a good start.

Original Poster

harlzter

Have you tried booting into safe mode?Other option is just get a windows … Have you tried booting into safe mode?Other option is just get a windows disc and re-install

will try that now, thanks

get it in safe mode with networking and download malwarebytes update and run

farhadmasterAny advice? or how i could fully wipe it?


there are 3 very complicated steps here.
1. get a cloth
2. rub the cloth over the surface of the laptop.
3. voila, i wiped laptop.
Edited by: "boabbyrab" 16th Jan 2011

Original Poster

boabbyrab

there are 3 very complicated steps here.1. get a cloth2. rub the cloth … there are 3 very complicated steps here.1. get a cloth2. rub the cloth over the surface of the laptop.3. voila, i wiped laptop.

[snip by DBA]

I feel sorry for the person who thinks you can fix it if you are stumbling at the first hurdle.

get a good virus remover program.
check the boot menu , make sure its not been tampered with.
do a sys restore.
do a repair from the windows disc b4 re-installing.

Why did they give it to you to try to fix? How could they possibly have less idea than you?

Another vote for safe mode and malwarebytes, maybe with spybot and superantispyware thrown in for good measure

OP, why would failure to progress past the Windows startup screen be a virus or are you referring to a virus that had manifested itself AFTER Windows had previously started up?

It is highly unlikely that a virus writer these days will prevent a Windows startup - in fact, they would like you to start up Windows successfully in order to allow the virus (or another form of malicious software) to be at its most effective.

Usually, a problem during Windows start up screen points to a driver issue since this is the moment where drivers are being loaded. Potentially, hardware issues could also cause drivers to have problems initialising too. The suggestion of booting into safe mode is a prudent one and although performing a virus scan during safe mode is wise, I do not believe that the start up issues is caused by any particular virus. During Safe Mode, ensure drivers are uninstalled from Device Manager (press the WINDOWS key and Pause/Break key followed by a click to Device Manager to access Device Manager dialogue). Obviously don't delete drivers that are essential to the usuability of the OS such as keyboard but if you do accidentally uninstall them, they will be reinstalled anyway because they cannot be deleted as part of an uninstall. For drivers that can be deleted, ensure this by ticking the box to allow for their deletion.

Perform a reboot and if there are still issues, you can perform the repair install as mentioned earlier - note, for Windows 7, a repair install can be achieved via the use of the Upgrade option.

Edited by: "ElliottC" 16th Jan 2011
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