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    Vodafone calling charges - rip off :(

    2 calls to my gf in cyprus and a few tst messages on a pay monthly 600min unlimited txt and internet contract just cost me £160!
    seems they charged me £30+ for a 30 min phone call and £58 for a small amount of txt messages.
    talk about extortion! i shall be going to the local store guns blazing and cancelling my contract if they cannot ammend or reduce this! im VERY unhappy, i can put up with sh*te signal but not £160 bill for 2 calls and a few txt's! anyone unhappy with their charges??

    34 Comments

    My uncles bill was a grand once

    MarzBarz;6227750

    My uncles bill was a grand once



    Maybe he should talk less :P

    International calls lol

    should of got her to use her phone to ring you, using vodafones free roaming summer thingy

    You signed the contract so why should they amend it?

    You have no legal right to cancel seeing as you 'read the contract and agreed to their terms of it'.

    Banned

    teshnit;6227783

    didnt you get her to use her phone to ring you, using vodafones free … didnt you get her to use her phone to ring you, using vodafones free roaming summer thingy



    hasnt that finished?

    Were you in Cyprus when you called her and she was back home? or was it the other way round?

    I am surprised that people still use their mobile phones abroad

    Original Poster

    this is over the last 2 weeks £1 a min and 25p a txt whilst on a top pay monthly tariff?!?!
    ive never payed more than £30 for a bill, im 23 i cant afford £160
    Well rip off britain it is again as usual.
    Why are these big companies so good at ripping us all off and getting away with it?

    '2 calls and a few texts'

    You didn't define how long the calls were.

    and a 'few' texts.

    How long were the calls and how many texts?

    online.vodafone.co.uk/dis…100

    did you get your vodaphone passport?

    What is Vodafone Passport?

    Opting in to Vodafone Passport means you'll pay your standard home rate to call the UK from over 35 European countries - and from Australia and New Zealand.

    Whenever you make a call back to the UK, or within the country you're visiting, there's a 75p connection charge. Then you'll pay your home rate for the time you spend on the call. You can even use your Freedom Pack or inclusive minutes.

    When you receive a call, you'll pay the 75p connection charge - and then you can talk for up to 60 minutes free of charge. After that you'll pay 20p a minute.

    Sending a text to the UK costs just 11p - but you can't use your inclusive texts abroad.
    What does it cost?
    Making calls back to the UK or within the Passport country you're visiting Receiving calls Sending texts back to the UK
    75p connection charge plus your standard home rate - or use your inclusive/Freedom Pack minutes

    75p connection charge
    Free for up to 60 mins 20p a minute when you talk for more than 60 mins


    11p a text
    (you can't use your inclusive texts abroad)

    Original Poster

    i was at home(uk) calling her (cyp) as she was told this network she was on is cheap for UK to call her and for her to call home.
    I guess she was mis-informed or just told a load of bull to get her to buy it...

    Original Poster

    im on voda passport, the calls where 30 mins and 10 mins and about 50 ish txt i think

    adamck;6227839

    i was at home(uk) calling her (cyp) as she was told this network she was … i was at home(uk) calling her (cyp) as she was told this network she was on is cheap for UK to call her and for her to call home.I guess she was mis-informed or just told a load of bull to get her to buy it...



    It makes no difference what contract she is on, if you are the one calling.

    adamck;6227843

    im on voda passport, the calls where 30 mins and 10 mins and about 50 ish … im on voda passport, the calls where 30 mins and 10 mins and about 50 ish txt i think


    AFAIK I've called abroad on o2 and never been charged.

    But Vodafone won't reduce it for you because you agreed to pricing when you took out your contract.

    Maybe they will as a 'goodwill' gesture, but I doubt it.

    Read the T&C next time mate, and hopefully lesson learnt.

    not to be harsh but you should have known the out of contract charges, and even more so the abroad ones, before you thought of ringing/txting to someone abroad im sure vodafone wont let you off, consider compared to some the contract mess ups its a tiny amount, theres been charges of like £50k+ to some massive use, but they were cut down to like £2-4k...i understand everyone needs every penny they have but to vodafone i dont think 160 is enough to let this one by :\

    adamck;6227839

    i was at home(uk) calling her (cyp) as she was told this network she was … i was at home(uk) calling her (cyp) as she was told this network she was on is cheap for UK to call her and for her to call home.I guess she was mis-informed or just told a load of bull to get her to buy it...



    so you were calling her on her sim card that she bought in Cyprus, so in effect you were making international calls

    the bill sounds about right then

    So how much did you think the calls would cost? Do you usually buy things without looking at the price tag?

    I know its a lot of money but......................

    Firstly they won't make any amendments in store, secondly why didn't you go with your girlfriend?

    You should know that calls abroad are not free, nor are texts allowed in your free text alowance

    30 minutes of calls to Cyprus @94p per minute (standard rate as per your contract) = £28.20 so I supsect you used a slight bit more than 30 minutes, nearer 32 minutes.

    Texts abroad are 24 p each as per your contract
    £58/24p = 242 texts
    if you call 242 texts a small amount I'd hate to see a large amount!

    By the way, if you had added the call saver rate then calls to Cyprus are only 20p per minute
    you would then have been able to have 150 minutes for the same amount of money, or your 30 minutes would have only cost you £6

    It ALWAYS pays to read contracts.

    Original Poster

    lesson learnt i guess, now to find £160 as i cannot go overdrawn on my account, they dont allow me to...and they wont give me a loan or a creditcard :x
    ill probs get a HSBC charge now for no funds etc...£160 could have payed for flights to cyprus and back and i could have seen her for 2 weeks.
    when i justify it that way thats why im so p*ssed off :x

    Original Poster

    call saver rate??? im unaware of this? and why dont they just give you this when your doing expensive calls? oh yeah its so they can rip you off...

    adamck;6227946

    lesson learnt i guess, now to find £160 as i cannot go overdrawn on my … lesson learnt i guess, now to find £160 as i cannot go overdrawn on my account, they dont allow me to...and they wont give me a loan or a creditcard :xill probs get a HSBC charge now for no funds etc...£160 could have payed for flights to cyprus and back and i could have seen her for 2 weeks.when i justify it that way thats why im so p*ssed off :x


    If you REALLY want a credit card try-

    [url]www.vanquis.co.uk[/url]
    or
    [url]www.capitalone.co.uk[/url]


    or for a 'short term loan'
    wonga.com/ - Can borrow up to £200 instantly into your bank and choose how many days to pay it back it (up to 31) interest obviously is higher every day that goes past.

    I have to agree with everyone on this. If you've been careless enough to make internationa calls from your mobile without a calling card or anything, then the charges are about right. No need to refer to "rip off Britain" or anything. In the US you have to pay for incoming calls as well, so I'd say we have it pretty good here.

    I can't really understand why people dont spend the time to call their customer services and ask for the rates. Having said that.. calinng international... really is gonna cost a lot without a phonecard. Not really rocket science here!! well you learn the hard way really!

    unileeds;6227999

    I have to agree with everyone on this. If you've been careless enough to … I have to agree with everyone on this. If you've been careless enough to make internationa calls from your mobile without a calling card or anything, then the charges are about right. No need to refer to "rip off Britain" or anything. In the US you have to pay for incoming calls as well, so I'd say we have it pretty good here. I can't really understand why people dont spend the time to call their customer services and ask for the rates. Having said that.. calinng international... really is gonna cost a lot without a phonecard. Not really rocket science here!! well you learn the hard way really!



    And in the US for say $100 a month their contracts are terrible.

    I know someone paying $120 a month for an iphone who only gets roughly 100 minutes and 200 texts, and also paid $300 for the iphone..

    Original Poster

    time to install skype on my iphone i think...at least their charges are reasonable! if they can do it why cant Vodafone?!?

    adamck;6228016

    time to install skype on my iphone i think...at least their charges are … time to install skype on my iphone i think...at least their charges are reasonable! if they can do it why cant Vodafone?!?


    Can't use skype on your iphone on a data connection - only when connected to wifi.

    with the skype make sure you dont go over your internet limit, or you'll be paying for that as well as skype charges

    adamck;6228016

    time to install skype on my iphone i think...at least their charges are … time to install skype on my iphone i think...at least their charges are reasonable! if they can do it why cant Vodafone?!?



    Yeah mate exactly my point. If you use skype without a data conenction (dats reasonable) you'll get a shocker.. eespecially abroad. Dont make decisions without seeing how it works. Skype will still cost you a bomb unless u are on the right contract. Just get a calling card. Use that!! A bit of hassle but you'd have been £150 richer now!!

    Original Poster

    i have unlimited data on my phone and wifi at home, i dont call her when im out and about much mainly when im home so would be mainly wifi for skype.
    anyone know any good calling card systems?

    adamck;6228016

    time to install skype on my iphone i think...at least their charges are … time to install skype on my iphone i think...at least their charges are reasonable! if they can do it why cant Vodafone?!?



    You say you have an iphone, so I really recommend that you install biteSMS.
    The app is like the default apple sms app (but it's better in my opinion), and you can either choose to send texts via your mobile provider, say o2 using your inclusive texts OR by flicking a switch you can swap it so that you use prepaid credits (£5 will get you 105 credits = 105 texts) which work out as 5p or less per text which you can send to any mobile number in the world and it will always cost just one credit per text. The app is free if you buy some credits - for a better explanation go here: bitesms.com/ . The text is received and looks exactly the same as a normal mobile provider's one, it still shows up as your number etc - exactly the same. And replies go back as normal to your phone. And you can switch to and from inclusive texts and prepaid credits in about 5 seconds.
    Basically - send texts abroad for 5p or less from your iphone.

    Banned

    adamck;6227946

    lesson learnt i guess, now to find £160 as i cannot go overdrawn on my … lesson learnt i guess, now to find £160 as i cannot go overdrawn on my account, they dont allow me to...and they wont give me a loan or a creditcard :xill probs get a HSBC charge now for no funds etc...£160 could have payed for flights to cyprus and back and i could have seen her for 2 weeks.when i justify it that way thats why im so p*ssed off :x


    wait till your GF gets back ad sees her bill! :w00t:

    You do know that she will also get charged for receiving the call?

    Banned

    may be worth complaining if this article is true

    Under the new rules, network providers can charge no more than 9p (€0.11) for sending a text message from Europe. The cost of mobile web access will also be capped at 93p (€1) per megabit (Mb), a charge that will then fall to 71p (€0.80) in 2010 and 41p (€0.50) in 2011. The rules, which apply until 2012, will also see calling charges capped to 38p (€0.43) a minute for an outgoing call as opposed to the current 41p (€0.46) cap. The charging limit on voice calls received will also be reduced from 20p (€0.22) to 17p (€0.19) in July and then down to 9p (€0.11) by July 2011.



    moneysupermarket.com/c/n…56/

    csiman;6235329

    wait till your GF gets back ad sees her bill! :w00t:You do know that she … wait till your GF gets back ad sees her bill! :w00t:You do know that she will also get charged for receiving the call?



    she was using a local sim

    Ommid;6227899

    Firstly they won't make any amendments in store, secondly why didn't you … Firstly they won't make any amendments in store, secondly why didn't you go with your girlfriend?



    should that be the first question to ask! :whistling:
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