Vodafone Contract - Need advice

12 replies
Found 4th Feb
I took out a contract with Vodafone around 18 months ago.. from day 1 I have experienced problems. I have around 5 months remaining.

So around 2 weeks ago.. I received several emails to say my address had been changed.. so I queried this with customer service.. so I call and the first guy I speak to says one of customer relations manager has changed this. I don't know why.. and hangs up.. so I call back and get passed around.. till I get to someone in retentions.. who says this will be investigated and we will get back to you within 48 hours.. so I wait the 48 hours.. then I ring back on Saturday..and this time I'm told it was a system error and I should just ignore it. I refuse to just let it go.. so I ask to speak to a manager.. who offers me £65 towards my bill and also says it's a system error.. but I refuse and ask for an explanation as to why my details were changed without my consent.. so ask for it to be escalated by a senior member of staff. Told I would get a call back.. it's been a week.

Starting to get very **** off with Vodafone.. poor service.. poor customer service. I just want to leave without the early termination fees. Also experiencing text messages coming delayed.. ongoing problem for around 3 weeks..

If someone can kindly provide some advice..

12 Comments

raise an email complaint and then wait 8 weeks and raise to obudsman if not satisfied

Original Poster

justanothercid

raise an email complaint and then wait 8 weeks and raise to obudsman if … raise an email complaint and then wait 8 weeks and raise to obudsman if not satisfied



​They have failed to contact me twice via phone..

email to the ceo always fixes these issues. they assign an senior person to resolve them. Has always worked for me with vf and other telcos

Original Poster

ukwestspeed

email to the ceo always fixes these issues. they assign an senior person … email to the ceo always fixes these issues. they assign an senior person to resolve them. Has always worked for me with vf and other telcos



​Any idea how I can get the details??

i had a address linked to my credit rating through vodafone, no idea where it was! i just cant bear to contact them to sort as they are a disaster haha

Original Poster

jackvdbuk

i had a address linked to my credit rating through vodafone, no idea … i had a address linked to my credit rating through vodafone, no idea where it was! i just cant bear to contact them to sort as they are a disaster haha



​They really are..

Vodafone are absolutely useless. They must have a special criteria for their customer service employees to have an IQ sub 20...

Start a formal written complaint trail. Sounds like someone may have hacked into your account and changed your address.

out of interest was the address a known one? you didn't mention this.

Nino786

​Any idea how I can get the details??


Take a look here, great site. ceoemail.com/s.p…ive

Original Poster

misterleoni

out of interest was the address a known one? you didn't mention this.



​no I have no idea of the address

Banned

Theres a reason why theyve been rated to have the worst customer service from any network provider
Edited by: "skyarsenal" 4th Feb
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