Vodafone Customer Services

Is it just me or do they seem to get worse and worse? Nobody seems interested when you phone them. So I send them an email and their reply is to phone customer services!! So then I go onto their forum. I see someone from Vodafone reading my message then they choose to ignore it.

And to make things worse this is all when I am being nice to them. God help them now cos I'm getting angry!!

Is this normal from Vodafone?

7 Comments

Its not normal,I have never had an issue

God help them now cos I'm getting angry!!



What are you intending to do?

so far everytime i ring then they give me a credit od at least £15, dunno why, maybe cos im nice, lol

Banned

I have found Voda customer service excellent, I find even if I am unhappy with some issue, just remain calm and polite, use the operatives name in conversation.. its a difficult job at best.. and I am sure if folk rant at them I would not be so helpful

Original Poster

boothy;7766520

What are you intending to do?



not sure yet. Will end up cancelling contract though. Due to be renewed so suits me fine. But whole family with Voda so will end up cancelling them all now.

Just frustrating when you get no where with them.

Original Poster

dog_cop;7766534

I have found Voda customer service excellent, I find even if I am unhappy … I have found Voda customer service excellent, I find even if I am unhappy with some issue, just remain calm and polite, use the operatives name in conversation.. its a difficult job at best.. and I am sure if folk rant at them I would not be so helpful



Thats what I mean. Always been really nice on the phone to them and then come off and get annoyed!!

Ah well, maybe I just get the ones that like to be awkward.

What is your issue with them anyway

Original Poster

domdomgil;7766597

What is your issue with them anyway



Lots.......ending with them offering £20 credit which the guy then said he couldn't do cos he had computer problems but that he'd note my account accordingly and to phone back later and whoever I got would process the credit. Surprise surprise, no note on my account to that effect!
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