Vodafone Fibre Home Broadband Review

17
Found 16th Sep 2016
Has anyone tried the Vodafone Home broadband packages, I saw them advertised on TV last night and they have abolished their line rental. So their fibre & phone package is now cheaper than we are paying for standard broadband and phone with plusnet. Our plusnet speeds and connection has been hit and miss for a while, so unsure we want to get into a contract with their fibre package. So thought would shop around, and wondered if anyone had tried vodafone and could say if its any good for them??

Thanx
H x
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I am with Vodafone, my line speed has dropped to below 30mbs and the billing system is chaotic, they just seem to guess what the bill should be and debit that
Original Poster
dwain

I am with Vodafone, my line speed has dropped to below 30mbs and the … I am with Vodafone, my line speed has dropped to below 30mbs and the billing system is chaotic, they just seem to guess what the bill should be and debit that


the package I can get is £28 highest fibre (unlimited 76) and standard phone, don't really use our landline a great deal, so am hoping that the bill vast majority of months will just be the £28

ours at the mo on standard broadband is 16mbps ish. So am hoping any fibre is going to be better (how the hell did we manage on dial up!)
I signed up yesterday. Will see how it goes. Meant to go love 3rd of October.
They havent abolished the line rental charges, they just roll it up into one price as they will still get wholesale charges the same as every other service provider does for lines if they havent got their own network

BT is £33 for line + unlimited fibre but it gets £125 of mastercard vouchers and quite a bit of quidco usually which im sure works out better than Voda as just one example of whats out there
Edited by: "jase.2" 16th Sep 2016
Original Poster
jase.2

They havent abolished the line rental charges, they just roll it up into … They havent abolished the line rental charges, they just roll it up into one price as they will still get wholesale charges the same as every other service provider does for lines if they havent got their own network BT is £33 for line + unlimited fibre but it gets £125 of mastercard vouchers and quite a bit of quidco usually which im sure works out better than Voda as just one example of whats out there


yeah I know its all rolled into one, I am not that naive, but still given that its cheaper than we are already paying for faster broadband
Mine started at over 50Mbs and dropped from there to below 30.
I'm with Vodafone and surprisingly happy. I live in a good area for fibre apparently because I get "80mb" estimated speeds, in reality my connection is generally 71mb which is obviously quite good. For some reason the Vodafone router I have never seems to get over 65mb though even when connected to a 5GHz AC device.

It's worked perfectly since I have got it and one good point is the broadband customer service team are all based in the U.K. and are much more helpful than the normal support.
Original Poster
Thanx for all your replies, not 100% decided on Vodafone so will look around, but def think gunna change from plusnet.

Helen x
I was with vodafone home broadband a few years ago until they suddenly stopped their service and transferred us to plusnet!!

Currently with BT normal broadband so might give them another go.
Banned
ive been with bt then plusnet (aware they are bt) and now vodafone and its the best its ever been. maybe because they havr small customer base but as it stands id never move.
hellyl

yeah I know its all rolled into one, I am not that naive, but still given … yeah I know its all rolled into one, I am not that naive, but still given that its cheaper than we are already paying for faster broadband


So why write 'they have abolished their line rental'? oO
Original Poster
chocci

So why write 'they have abolished their line rental'? oO


Because that's what the TV advert states
Everyone still happy with Vodafone fibre?

What's there throttling like with P2P etc?
googleboogle

I signed up yesterday. Will see how it goes. Meant to go love 3rd of … I signed up yesterday. Will see how it goes. Meant to go love 3rd of October.



Which option of Vodafone did you choose ? Fibre or ADSL ? are you enjoy ? I am thinking about sign 38 Mbps Fibre from them. Can you tell mi are you getting new IP number always after reconnect your router?

My family (5 members) and myself do not have internet for ONE week by the moment!!!! 38Mb/S deal

It was expected to come live on the 21/02/2018.
This did not happen. Called vodafone on 21/02/2018 was promised that internet should come any minute. This did not happen. Chatted online with vodafone on the 22/02, spend 2-3 hours chatting, tested line and router, vodafone concluded that engineer should come and solve the problem with the external line, state that ticket is raised and the problem will be solve within 72 hours. Called vodafone on the 23/02, was told that ticket is not raised for some reason and that now they are rising ticket for sure and that problem will be addressed within 48 hours. Called vodafone on the 24/02-- the representative assured me that engineer will come in 24 hours and that he personally will be calling me to check the status of my problem. This did not happen! Called vodafone on Monday evening 26/02 and asked why engineer did not come contrary to the promisses to come soon -- the answer was that I could not be promised that somebody will come within 24 hours! It is 28/02 -- and still engineer did not call me and did not come. This is disaster -- too many lies, too many excuses, zero efficiency,
and week without the internet -- disaster for me and my family.

Do not go with vodafone!!!!
Unless you fancy a service that continually vanishes, an customer care team who promise all and deliver nothing , a customer survey system that doesn’t let you respond... I’d steer clear and save yourself the stress!! Leaving after 4 difficult weeks
alexander.belyaev28th Feb

My family (5 members) and myself do not have internet for ONE week by the …My family (5 members) and myself do not have internet for ONE week by the moment!!!! 38Mb/S dealIt was expected to come live on the 21/02/2018.This did not happen. Called vodafone on 21/02/2018 was promised that internet should come any minute. This did not happen. Chatted online with vodafone on the 22/02, spend 2-3 hours chatting, tested line and router, vodafone concluded that engineer should come and solve the problem with the external line, state that ticket is raised and the problem will be solve within 72 hours. Called vodafone on the 23/02, was told that ticket is not raised for some reason and that now they are rising ticket for sure and that problem will be addressed within 48 hours. Called vodafone on the 24/02-- the representative assured me that engineer will come in 24 hours and that he personally will be calling me to check the status of my problem. This did not happen! Called vodafone on Monday evening 26/02 and asked why engineer did not come contrary to the promisses to come soon -- the answer was that I could not be promised that somebody will come within 24 hours! It is 28/02 -- and still engineer did not call me and did not come. This is disaster -- too many lies, too many excuses, zero efficiency,and week without the internet -- disaster for me and my family.Do not go with vodafone!!!!


same here-same problem no internet telling us lie after lie too. NOT RECOMENDED-take your money and do not deliver goods
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