Vodafone have charged me for returning calls via voicemail.

8
Found 6th Nov 2010
As above, is this true for anyone else on vodafone?

Was checking my bills, and it seems I have been charged for call return calls when using voicemail. Surely this should be included in my monthly allowance?
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8 Comments
no its not and never has been to my knowledge..only with t-mobile
Banned
plumberman01

no its not and never has been to my knowledge..only with t-mobile



Not true.

Vodafone charge for calling back via a voice mail message. FACT.
Always been an expensive way of doing it - just like with BT 1471 (or could be 1571), they charge 5p for returning a call when if you just took the number down and called it you could avoid the charge.
Original Poster
sickly sweet

Always been an expensive way of doing it - just like with BT 1471 (or … Always been an expensive way of doing it - just like with BT 1471 (or could be 1571), they charge 5p for returning a call when if you just took the number down and called it you could avoid the charge.

The connection fee is fine but I have been charged for the duration of the call also. I assumed the duration would be taken from my inclusive minutes?
Banned
ele-font

The connection fee is fine but I have been charged for the duration of … The connection fee is fine but I have been charged for the duration of the call also. I assumed the duration would be taken from my inclusive minutes?



Its treated differently. I agree its wrong and I also dont think it right they charge a connection fee, but they confirmed when I had the same and rang their CS about something else and was told about these billable calls. To be fair, they removed the charges - probably as I was within the first 14 days and could have told them they could have the phone back! Ring them and complain. They might be kind to you!
she asked was it included in her minutes and i said no....only with t mobile, so what did i get wrong?

she isnt asking about calls to voicemail but calls via...hmm i thought she was asking if she should be charged for calls TO voicemail.
Edited by: "plumberman01" 6th Nov 2010
Banned
plumberman01

she asked was it included in her minutes and i said no....only with t … she asked was it included in her minutes and i said no....only with t mobile, so what did i get wrong?she isnt asking about calls to voicemail but calls via...hmm i thought she was asking if she should be charged for calls TO voicemail.



Apology accepted!
lol not apologising just bowing to your superior knowledge lol
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