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    Vodafone... Record breakers?!?

    I've been on hold to vod for well over 2 hours now. I'm so ruddy bored I thought I'd post this...

    What's the longest anyone has had to wait to speak to someone at Voda CS, or any other mobile provider for that matter? The winner gets a bucket of sky... Bucket not inckuded!

    To cap things off I'm beginning to forget what I was ringing for!

    43 Comments

    Original Poster

    Oops... Can a mod get rid of one of these please?

    Too many bitter shandies!

    you certainly have patience, i get annoyed when im on hold for 5mins!

    Banned

    2 hours? Jesus, I'd be moving to another company

    hankmarvin4;3554038

    2 hours? Jesus, I'd be moving to another company



    Me Too!!

    Does it say which number you are in the queue?

    are you paying for the call?????

    I have waited for about 30 minutes before to BT, but 2 hours? I would worry that I am sitting there and something has gone wrong with the call and I actually wasn't in the queue.

    Anyone else been on hold for seemingly ages for the phone to go through and then disconnect/give engaged tone? Now that is annoying!

    Original Poster

    catinthehat;3553971

    you certainly have patience, i get annoyed when im on hold for 5mins!


    Or no life :whistling: I'm still listening to their stupid music... Approaching 3 hours now :x

    hankmarvin4;3554038

    2 hours? Jesus, I'd be moving to another company


    That's what I was ringing for... Perhaps they know :whistling:

    spann3rs;3554109

    Me Too!! Does it say which number you are in the que? (SP?)


    Afraid not!
    cassieismydoggie;3554126

    are you paying for the call?????


    191 from the mobile - thank God... I am however paying for the electric that I've used to recharge the blinkin; thing!

    Original Poster

    "Sorry for the delay. We'll connect you soon as we can"

    I'm going to hear that sentence in my dreams!

    Tempted to just stop my direct debit at the bank. I'm sure voda would be ringing me in a flash if I did that!

    hang up and ring again, you'll be connected quicker :thumbsup:

    put it down and redial.

    Hey King - how's u then buddy?

    Don't tell me you've got a Blackberry Storm?

    Welcome to the Vodaqueue!! :x

    Original Poster

    Tempted but always worry about going to the end of the queue... If there is one.

    Do Voda employ 3 people by any chance?!? Heheh

    Original Poster

    thehitman;3554347

    Don't tell me you've got a Blackberry Storm?Welcome to the Vodaqueue!! :x


    Good God no... I'm tring to get away from Voda

    King of Thieves;3554283

    hang up and ring again, you'll be connected quicker :thumbsup:



    Trust me, that makes no difference, they are a bit inundated at the moment as there have been tons of people trying to get through during the weekend so it's a bit like a day long rush hour!!

    cassieismydoggie;3554296

    Hey King - how's u then buddy?



    Im good thanks, just got back from cairo. Was there for work 8-)

    ThunderBolt;3554350

    Tempted but always worry about going to the end of the queue... If there … Tempted but always worry about going to the end of the queue... If there is one.Do Voda employ 3 people by any chance?!? Heheh



    Seriously mate, hang up and re-dial. If you've been on hold for 2 hours then even if there is a queue you're obviously not in it :w00t:
    Or call after 6, call centers tend to be quieter then.

    ThunderBolt;3554350

    Tempted but always worry about going to the end of the queue... If there … Tempted but always worry about going to the end of the queue... If there is one.Do Voda employ 3 people by any chance?!? Heheh



    Post em a letter - would be quicker.

    I would defo not hold on any longer. They r probably laughin at ya. :roll:

    ThunderBolt;3554369

    Good God no... I'm tring to get away from Voda



    Email them - you will get a response quicker

    [QUOTE=King of Thieves;3554376]Im good thanks, just got back from cairo. Was there for work 8-)


    QUOTE]

    Nice .... glad to be back?

    ThunderBolt;3554369

    Good God no... I'm tring to get away from Voda



    Ok, I think you may be calling at the wrong time as I bought a Storm that's I'm trying to send back by Voda's CS are diabolical so I'm going to cancel and think about going to O2 instead. If you go onto Voda's forum you'll see a lot of problems with people trying to get through, it may be best to get through tomorrow first thing unless the hold music has been changed! :roll:

    Banned

    ring the sales team first and they will answer straight away to try n get your money then ask to be transferred

    works for me

    cassieismydoggie;3554402

    Nice .... glad to be back?



    yup, always miss the uk when im away. friends & famo are here i suppose.
    I rode a camel though :lol:

    King of Thieves;3554461

    yup, [COLOR="Red"]always miss the uk when im away[/COLOR]. friends & famo … yup, [COLOR="Red"]always miss the uk when im away[/COLOR]. friends & famo are here i suppose.I rode a camel though :lol:


    and me of course :whistling:


    camel riding ....... nice ;-)

    Original Poster

    Thanks for the advice folks... I've decided to leave it for a bit before radiation poisoning gets the better of me. Actual time of call was 3hr 47mins. Didn't realise it was that long... Time flies when you're having fun!

    Tried emailing them a week ago... No reply. The last time I did get a reply they told me to ring... Oh the irony!

    cassieismydoggie;3554505

    and me of course :whistling:camel riding ....... nice ;-)



    of course honey ;-)

    ThunderBolt;3554548

    Thanks for the advice folks... I've decided to leave it for a bit before … Thanks for the advice folks... I've decided to leave it for a bit before radiation poisoning gets the better of me. Actual time of call was 3hr 47mins. Didn't realise it was that long... Time flies when you're having fun!Tried emailing them a week ago... No reply. The last time I did get a reply they told me to ring... Oh the irony!



    lol, repped purely for staying on a phone to no-one for nearly 4 hours :lol:

    ThunderBolt;3554548

    Thanks for the advice folks... I've decided to leave it for a bit before … Thanks for the advice folks... I've decided to leave it for a bit before radiation poisoning gets the better of me. [COLOR="Red"]Actual time of call was 3hr 47mins[/COLOR]. Didn't realise it was that long... Time flies when you're having fun!Tried emailing them a week ago... No reply. The last time I did get a reply they told me to ring... Oh the irony!



    That's just plain silly ......

    you seen what mobiles do to eggs?

    You could have had yourself a dippy one while you waited :whistling:

    In other news, I phoned Three earlier today for a bit of help with a technical problem with my phone. I'd been a bit of a spaz and locked myself out of it by entering my PIN wrong too many times. The call went like this:

    Ring ring.
    Hi, automated annoying woman here. Please press a sequence of digits on your phone.
    Thank you for pressing a sequence of digits. Now, since you have a technical problem, please reinstall your SIM. This solves 90% of problems. Take a few moments to do this, an if problems persist, please call back.
    ...
    ...
    ...
    Ah, had you going there, didn't I? Press another digit now, and we'll put you through to tech support.
    [insert the sound of a phone making half a ring here, interrupted by a chap in India picking up)
    "Hi, I've broken my phone"
    "Blah blah blah"
    "Blah blah blah"
    "Blah blah blah"
    "Blah blah, thanks, that's excellent."

    The entire call took no more than five minutes. I love Three. They've got fantastic customer service.

    dxx;3554667

    In other news, I phoned Three earlier today for a bit of help with a … In other news, I phoned Three earlier today for a bit of help with a technical problem with my phone. I'd been a bit of a spaz and locked myself out of it by entering my PIN wrong too many times. The call went like this:Ring ring. Hi, automated annoying woman here. Please press a sequence of digits on your phone.Thank you for pressing a sequence of digits. Now, since you have a technical problem, please reinstall your SIM. This solves 90% of problems. Take a few moments to do this, an if problems persist, please call back..........Ah, had you going there, didn't I? Press another digit now, and we'll put you through to tech support.[insert the sound of a phone making half a ring here, interrupted by a chap in India picking up)"Hi, I've broken my phone""Blah blah blah""Blah blah blah""Blah blah blah""Blah blah, thanks, that's excellent."The entire call took no more than five minutes. I love Three. They've got fantastic customer service.



    Wow, your lucky, I never had that much luck with them unfortunately. About the only thing we were able to communicate on was Eastenders, they weren't exactly to helpful when dealing with my handset fault although this was when the best they did was Motorola Bricks!

    ThunderBolt;3554548

    Thanks for the advice folks... I've decided to leave it for a bit before … Thanks for the advice folks... I've decided to leave it for a bit before radiation poisoning gets the better of me. Actual time of call was 3hr 47mins. Didn't realise it was that long... Time flies when you're having fun!Tried emailing them a week ago... No reply. The last time I did get a reply they told me to ring... Oh the irony!



    I've just had an email from Jon @ the Vodafone forum looking into my earlier post on the forum! Maybe it's worth you going down that route by having a mini rant, seems to have worked for me!!

    Original Poster

    King & Cassie Thanks for the gigle there... I think I needed that to stop me from hitting something! :thumbsup:

    Dxx... Show off! :whistling:;-)

    Original Poster

    Another day another phone call... Getting a bad feeling already & I've only been waiting 20 minutes so far!

    Tried the email but no reply as yet - to be fair I only sent it last night. Also, I'm banned from Voda-pony forums for my last erm... rant!

    ______________________________________________________
    And waiting...

    ______________________________________________
    Still waiting... Are they all lying deadon teir desks having been subjected to knock out gas?!?

    Original Poster

    This isn't funny anymore...

    Searched the forums and got back on - my ban must have run out :whistling:

    Can't begin to count the number of people losing their rag with VodaPony CS waiting times!

    I've never had to wait more than 5 mins for Voda, CS wise they're by far the best network I've been on other than Orange in their heyday (i.e. pre-France Telecom takeover) - worst is without a doubt O2. But then I think the "teething" problems on the Blackberry Storm are giving Voda a severe CS headache at the mo. But that's what they get for advertising the thing every 5 minutes and then shipping it woth borked firmware.

    EDIT: Still could be worse - forum.vodafone.co.uk/ind…186 :giggle:

    Original Poster

    megalomaniac;3564616

    EDIT: Still could be worse - … EDIT: Still could be worse - http://forum.vodafone.co.uk/index.php?showtopic=12186 :giggle:


    Yep... So I see!

    I'm active in that thread as well! :-D:roll:

    Original Poster

    Storm in a teacup then eh, megalomaniac?!? :oops:

    Why on earth do VodaPony insist on releasing handsets before testing them thouroughly so often. The C905 I sent had umpteen problems. If we the customer are in effect doing the testing for them why aren't we earning?!? Eh? Eh? Answer that one! :whistling:

    In fact I might suggest it when I finally get through cos they're always really responsive aren't they? Heheh

    ThunderBolt;3567252

    Storm in a teacup then eh, megalomaniac?!? :oops:Why on earth do VodaPony … Storm in a teacup then eh, megalomaniac?!? :oops:Why on earth do VodaPony insist on releasing handsets before testing them thouroughly so often. The C905 I sent had umpteen problems. If we the customer are in effect doing the testing for them why aren't we earning?!? Eh? Eh? Answer that one! :whistling:In fact I might suggest it when I finally get through cos they're always really responsive aren't they? Heheh



    Yeah that's what Orange used to do, thoroughly check the phones before shipping them (along with putting their own software on). That's why phones took a lot longer to come out on Orange. To be fair on Voda though none of the other networks test handsets much either. If you think about it, it's really the handset manufacturers job. So in this case it's RIM and SE that have dropped the ball and Voda that are suffering the consequences. People wouldn't shout at the BBC because their TV didn't work now would they :giggle:.

    I'm after a new phone myself, this K800i is looking rather old and battered. I think I'll hang on till Voda get their act together. I have a problem in that T-Mobile coverage is **** where I am, Orange and O2 will never darken my phone again after their screw ups and well that pretty much leaves 3 or Voda. If you think Voda at the mo is bad......O2 sold my g/f's details and signed her up to a new contract without permission, and that's just the tip of the iceberg.

    Original Poster

    Selling details and new contracts doesn't sound too healthy!:shock:

    With respect to your point on testing by manufacturers though, Sony, Nokia or whoever else for that matter make the phones and sell them to Voda - or others - and it's Voda in this case that put their software on them. You can't really blame Sony etc for that.

    They worked when they were passed to the carrier, and if VodaPony insist on having their own branding and s/w on them it's down to them to develop AND test it. If I tried to run a blu-ray DVD on a CD player I wouldn't get far... I'd get laughed at, but I wouldn't get far!!! :whistling:

    So I'm sorry to disagree but I do believe that Voda et al should test their software strnuously before packing it up and sending it out to the customer who pays them for the privelige of saving them money!

    So ner!

    Original Poster

    On a lighter note... I got through!

    Praise be to God, Allah, Buddha and every other almighty!

    http://lh3.ggpht.com/_14Q0jPeFPh8/SSyhIRXVXnI/AAAAAAAAABQ/crAv6TvN4Zo/voda%20iceleb.jpg

    ThunderBolt;3573033

    So ner!



    LOL, point taken :thumbsup: Although I thought Voda just added the branding ****, Vodafone LIVE! etc.? I wouldn't have thought that would cause too much hassle?

    megalomaniac;3564616

    I've never had to wait more than 5 mins for Voda, CS wise they're by far … I've never had to wait more than 5 mins for Voda, CS wise they're by far the best network I've been on other than Orange in their heyday (i.e. pre-France Telecom takeover) - worst is without a doubt O2. But then I think the "teething" problems on the Blackberry Storm are giving Voda a severe CS headache at the mo. But that's what they get for advertising the thing every 5 minutes and then shipping it woth borked firmware.EDIT: Still could be worse - http://forum.vodafone.co.uk/index.php?showtopic=12186 :giggle:



    What's your beef with O2?
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