Vodafone Retentions - has anyone managed to connect with them and get a deal?

Posted 14th Oct 2019
Hi all,

I'm at the end of my contract and looking to negotiate staying with Vodafone. Usually no problem, but finding it difficult to connect with a team that has authority to offer substantial discounts to loyal customers (been with them 15 years).

I get passed from Upgrades to 'Disconnections' but this disconnections team still seems very restricted - and potentially Indian based (all previous dealings with Retentions over the years have come from the UK teams).

They won't shift on anything above 15-20 % on SIM only. iPhone deals are through the roof.

If anyone has any advice please, holla!
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