Posted 14th Oct 2019
Hi all,
I'm at the end of my contract and looking to negotiate staying with Vodafone. Usually no problem, but finding it difficult to connect with a team that has authority to offer substantial discounts to loyal customers (been with them 15 years).
I get passed from Upgrades to 'Disconnections' but this disconnections team still seems very restricted - and potentially Indian based (all previous dealings with Retentions over the years have come from the UK teams).
They won't shift on anything above 15-20 % on SIM only. iPhone deals are through the roof.
If anyone has any advice please, holla!
I'm at the end of my contract and looking to negotiate staying with Vodafone. Usually no problem, but finding it difficult to connect with a team that has authority to offer substantial discounts to loyal customers (been with them 15 years).
I get passed from Upgrades to 'Disconnections' but this disconnections team still seems very restricted - and potentially Indian based (all previous dealings with Retentions over the years have come from the UK teams).
They won't shift on anything above 15-20 % on SIM only. iPhone deals are through the roof.
If anyone has any advice please, holla!
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