I'm at the end of my contract and looking to negotiate staying with Vodafone. Usually no problem, but finding it difficult to connect with a team that has authority to offer substantial discounts to loyal customers (been with them 15 years).
I get passed from Upgrades to 'Disconnections' but this disconnections team still seems very restricted - and potentially Indian based (all previous dealings with Retentions over the years have come from the UK teams).
They won't shift on anything above 15-20 % on SIM only. iPhone deals are through the roof.
If anyone has any advice please, holla!