Groups

    Vodafone upgrade help

    I am due an upgrade from my Mobile Broadband (which i've had for 18 mths @ £15pm)

    anyway, i've looked online and I see I can choose a phone only (no new plan or phone and plan)

    I look through them and I see that the blackberry 9700 is there under a 12 month plan.

    I called voda to enquire about it, and the woman on the phone basically told me i was lying and it was 'physically impossible' and the lowest i could get it for was £35pm and not just a phoneupgrade @ the same tariff.

    However on the website it says Price: FREE @ 12 months.

    What should I do, because I don't want to pay more then it says online, but I want that phone?

    10 Comments

    Banned

    upgrade online?

    yep upgrade online where it says free

    Banned

    voda do some good deals - but tell them that you want to leave, and ask for pac code or e-mail in giving your notice. they will ring you up to try and keep you. they ring 3 times, each time they have a better offer for you.
    i know this cos i got a good deal 12 months ago:

    500 mins (stop the clock) 500 texts and unlimited internet for £22 a month with free sony c905 (which was a pretty good phone 12 months ago) on a 12 month contract.

    basically bultiply the amount of line rental by the contact length and if the phone has a retail price of less then you will be able to get it. (they will give you pretty mush any amount of mins texts & internet)

    so - if you pay £25 a month for 12 months = £300 - so they will give you most phones on the market, and a great number of call & texts etc.

    Original Poster

    dimebars;7651172

    upgrade online?



    jasonodell;7651199

    yep upgrade online where it says free


    yeah sorry, i've already done that, and i just got the process confirmed email (2nd email)


    Hello *********

    Good news – we've processed your recent upgrade.

    If you selected a new price plan as part of your order, it will start today.

    We’ll email you again to let you know when your new handset has been despatched.

    Thanks for extending your contract with Vodafone for a further 12 months.
    So the tariff length is right so far.

    What i meant was, if they say it was wrong and i need to pay X what should i do?

    Original Poster

    navyboy69;7651277

    voda do some good deals - but tell them that you want to leave, and ask … voda do some good deals - but tell them that you want to leave, and ask for pac code or e-mail in giving your notice. they will ring you up to try and keep you. they ring 3 times, each time they have a better offer for you.i know this cos i got a good deal 12 months ago:500 mins (stop the clock) 500 texts and unlimited internet for £22 a month with free sony c905 (which was a pretty good phone 12 months ago) on a 12 month contract.basically bultiply the amount of line rental by the contact length and if the phone has a retail price of less then you will be able to get it. (they will give you pretty mush any amount of mins texts & internet)so - if you pay £25 a month for 12 months = £300 - so they will give you most phones on the market, and a great number of call & texts etc.


    I only pay £15pm for my mobile broadband, had that 18 months, so £270.

    But I just wanted to keep that and get the phone (to put it on o2)

    Banned

    its what you are going to pay. not waht you have paid. if i was you ring them up ask to leave.

    i reckon you will get your mobile broadband for practically nothing, maybe £5 a month - then get the blackberry 9700 maybe £15 a month 18 months - 900mins unlimited texts & internet.

    i reckon you will get this, just haggle and you get pretty good deals. this would only cost £20 a month, they might even do the whole lot for £15.

    Original Poster

    navyboy69;7651366

    its what you are going to pay. not waht you have paid. if i was you ring … its what you are going to pay. not waht you have paid. if i was you ring them up ask to leave.i reckon you will get your mobile broadband for practically nothing, maybe £5 a month - then get the blackberry 9700 maybe £15 a month 18 months - 900mins unlimited texts & internet.i reckon you will get this, just haggle and you get pretty good deals. this would only cost £20 a month, they might even do the whole lot for £15.


    lowest she'd go was £35, I said well continue to process my cancellation and she said ok

    Banned

    she will do, some one will ring you back - as ive said before this will happen 3 times, these will all offer really good deals to kep you

    Original Poster

    navyboy69;7651436

    she will do, some one will ring you back - as ive said before this will … she will do, some one will ring you back - as ive said before this will happen 3 times, these will all offer really good deals to kep you


    thanks for your help:thumbsup:

    Original Poster

    Update: phone came today, rang them up, confirmed tariff, seems she was the liar after all
    Post a comment
    Avatar
    @
      Text
      Top Discussions
      1. miikeyblue and shabbird's (but mostly shabbird's) Tuesday night pub quiz!553755
      2. Just heard this...2 ★★★★★★★★★★★★★★ congrats to all on 392k ★★★★★★★★★★★★★★7767183
      3. Meerkat Movies (2 for 1 Cinema Codes) | Official Trading Thread423714460
      4. Do you have one of these 2.1 million 50p's selling for 20x its value?47

      See more discussions