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    Vodafone - website/customer service/everything!

    Is it just me, or is Vodafone the worst of all the carriers for CS? Their website freezes and gives error messages every time you try to use it. Getting through to 191 is nigh on impossible so I have no idea if i'll speak to a person or an indian call centre. Unbilled charges that shouldn't be there. Everything about them (they are only the biggest carrier in the world!) seems to be garbage. I'm wondering if any of them have a service to give? I swore never to use Orange again, nor 3, Vodafone are crap too lol O2 any good?

    6 Comments

    O2 any good?

    Yes :thumbsup:

    Banned

    Vodafone are by far the best for customer service I'v experienced. I've been on o2, orange and vodafone, and they are by far the best.

    I was on tmobile for about a day, and actually they were ok, but not long enough to be sure how good!

    never had a problem with vodafone but never had to call them, always very fast over email

    I'd highly recommend Vodafone's forum:

    forum.vodafone.co.uk

    They have a good team of moderators who seem far better trained and more helpful than their phone staff.

    John

    Original Poster

    I'll try their forum then, thanks. I've spent a total of 45mins on hold to 191 and still have not received a reply.

    Banned

    Scribbles;5809490

    I'll try their forum then, thanks. I've spent a total of 45mins on hold … I'll try their forum then, thanks. I've spent a total of 45mins on hold to 191 and still have not received a reply.


    Suspect you've ended up in a black hole somehow.... I genuinely have NEVER been on hold to voda for more than... well I'll say 5 mins but its probably less.
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