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VOXI Payment Warning - is your bank stopping recurring payments?

Posted 29th Oct 2019
I have had it confirmed on VOXI live chat (after reading a Tweet saying this) that the following banks have stopped supporting recurring payments that are not contracts (so may also apply to Now TV, Netflix, Spotify etc)

  • Natwest
  • Nationwide
  • Monzo
  • Santander
  • Yorkshire Bank

To avoid failed payments, you will need to use a different card from a different bank or purchase a VOXI top up voucher. You can also use the payment methods listed above to add credit to your VOXI account on the VOXI website as this is a one off payment, not a recurring payment. I have been told this on VOXI live chat

This isn't the most welcome news but it is important to avoid failed payments and disconnection of VOXI service. Please understand that it is the banks above that have decided to stop supporting recurring payments and not VOXI

Thank you for reading and I hope this is helpful to those who use the said banks
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