Wanting to cancel sale on viagogo

10
Posted 6th Oct 2017
I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. I confirmed the sale and wanted to ship the tickets over. After reading a lot of negative reviews, I had second thoughts. I sent them a message on why will I only be paid 5-8 working days after the event, not when the buyer receives them. Their reply was that it is to gurantee the tickets are valid and the buyer is not denied entry on the day of event. so my next question is how are they going to know if the buyer successfully gains entry. And their reply was investigations will be done. So why is it my responsibility that the buyer must go to the event having bought the tickets? I am responsible in delivering legitimate tickets to the buyer not responsible for them going to the event. what if the buyer got the tickets and did not want to go the event, and claims that he/she was denied entry after the event. Then I will be on the losing end of having the tickets nullified and not getting any payment whereas the buyer will get a refund.
I asked them the exact questions and all i got was a standard template reply, which I can even memorize after reading their clauses repeatedly. So the event is in 3 months I will only have to ship them by the end of December, there is plenty of time for the buyer to get another ticket. So I ask for the ticket to be cancelled without adhering to the clause of paying the replacement fee for the buyer. And again, the same standard template reply that it is their viagogo buyer guarantee, seller need to bear the cost blah blah blah, which I could read from the T&C myself.
So now, if I cancel my sale, how are they going to charge me if I removed my bank and credit card details and address from my account? I am okay with paying for the cancellation charge but to pay the additional cost for the replacement of ticket, that is complete nonsense because there is still so much time for the buyer to purchase another ticket on the website.

Have anyone dealt with this issue and can anybody help with what I am facing currently?
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You agreed to those terms when you joined the site, and listed your tickets. At your last opportunity to back out of the transaction, you confirmed the sale.

You should make good on your obligations either by completing your side of the transaction, or by paying the agreed timewaster's fee. Removing your card & bank details will probably result in them issuing an invoice. It won't just magic away the debt, which they'd be entitled to pass over to debt collectors should you continue to refuse to pay up.
10 Comments
You agreed to those terms when you joined the site, and listed your tickets. At your last opportunity to back out of the transaction, you confirmed the sale.

You should make good on your obligations either by completing your side of the transaction, or by paying the agreed timewaster's fee. Removing your card & bank details will probably result in them issuing an invoice. It won't just magic away the debt, which they'd be entitled to pass over to debt collectors should you continue to refuse to pay up.
What DXX said...
Don't be silly.
Unfortunately Viagogo is regularly featured on here with many stories just like yours.
What happened with this in the end? I am in exactly same sitution
Hi did u send the tickets to the buyer in the end and if so, did viagogo end up paying you for the sale? Please reply as i am in a similar situation. Much appreciated
Hi, i am in the same situation since this september and still nothing happend... do u know something???
Hi I’m in the same situation as well can u share more info in order to settle this probltm
charlie.buttery12th Nov 2018

What happened with this in the end? I am in exactly same sitution



sam.mumtaz5th Dec 2018

Hi did u send the tickets to the buyer in the end and if so, did viagogo …Hi did u send the tickets to the buyer in the end and if so, did viagogo end up paying you for the sale? Please reply as i am in a similar situation. Much appreciated



nela.valentova22nd Jan

Hi, i am in the same situation since this september and still nothing …Hi, i am in the same situation since this september and still nothing happend... do u know something???



sandra.lols43 m ago

Hi I’m in the same situation as well can u share more info in order to s …Hi I’m in the same situation as well can u share more info in order to settle this probltm


OP joined and hasn't returned to this site since the day this was posted in 2017!
charlie.buttery12th Nov 2018

What happened with this in the end? I am in exactly same sitution

Hi, do you have any updates on your situation?
I cancelled my sale and sold them on Ticketmaster as it was more guaranteed I got a charge of €0 And then 3 weeks later I got charged the full amount of listings to my account. I rang bank of Ireland and the fraud team said they can't do anything and I'd have to open a dispute don't sell the tickets here sell on Ticketmaster
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