Expired

Warning - DELL Terms & Conditions

22 replies
Found 24th Dec 2008
I made a slight error on a delivery address for a package from Dell and have been trying desperately since 9th Dec to get Dell to correct it (so much for my wife's xmas pressie!).

I've noticed that the Terms and Conditions link at the bottom of their UK website however, includes a clause saying that delivery is an estimate but should be within 30 days of order. The "30 days from order" bit however is conveniently removed from the Terms & Conditions attached to their emailed order acknowledgement.

Customer Services in India are being unhelpful in the extreme and seem indifferent to the frustration and anguish their lack of action is causing. Asked to speak to Customer Complaints Dept and was told there wasn't a phone number for it. Asked to speak to a Supervisor and was told they were in a meeting. Asked to cancel the order and had no joy there either.

Sheesh!

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20 Comments

have you threaten to bring your case to the trading standard?

does it say anything about Passenger 57?

Original Poster

nuabdi;3850520

have you threaten to bring your case to the trading standard?



No I haven't, but they conveniently don't understand what you're saying when it suits them! (perhaps I should ask if MikeT knows anyone senior at Dell? unless her works there - lol).

Banned

what is your problem then? The delivery address needing amending or the delivery estimate?

Original Poster

csiman;3850721

what is your problem then? The delivery address needing amending or the … what is your problem then? The delivery address needing amending or the delivery estimate?



I was told it would be changed within 72 hours and I would definately get the package before xmas. As at this morning it's still not been changed. Annoyingly the courier is only 7 miles away from where I live but DELL won't let me collect it from them!

I've asked Dull how long is a reasonable amount of time to wait for the address to be changed. They won't tell me because they don't want to give me false hope!

Bob Hope more like it!

Banned

so it is with the courier then?

Original Poster

Yes it is, but the courier have told me that Dell won't allow me to collect it from them, whatever proof of ID/Address I take with me :-(

Banned

feed_me_chocs;3850789

Yes it is, but the courier have told me that Dell won't allow me to … Yes it is, but the courier have told me that Dell won't allow me to collect it from them, whatever proof of ID/Address I take with me :-(


does the address they have actually exist. If its a neighbour perhaps ask them to go with you.

Or ring courier and tell them to return it to dell.

Original Poster

Yes, the address they have is my work address. Unfortunately I put my home postcode, that was the only mistake. Dell agreed since to deliver it to my home address, but it's still not been changed.

Would they allow you to collect with documentary evidence that you live at the postcode quoted + evidence that you work at the address quoted?

Presumably the PC was made to order, stopping you from using the following as a 'lever' to persuade Dell to see reason?

Returning something bought online or by mail order

Under rules called The Consumer Protection (Distance Selling) Regulations 2000, when you buy something 'at a distance' (online, or by mail or phone order), you have a 'cooling-off' period during which you can change your mind and cancel the order.

This cooling-off period gives you seven working days, starting from the day after you receive the goods, to cancel, and you do not have to give a reason for cancelling.

However, there are some items that you can't return:

* CDs, DVDs or software if you've broken the seal on the wrapping
* perishable items such as food and flowers, and
* tailor-made or personalised goods.

Banned

the couriers should have tried to deliver to your work address then. Why not get them to redeliver it to work? people put postcodes in wrong all the time so they should go by the full address if postcode is wrong.

Original Poster

csiman;3850907

the couriers should have tried to deliver to your work address then. Why … the couriers should have tried to deliver to your work address then. Why not get them to redeliver it to work? people put postcodes in wrong all the time so they should go by the full address if postcode is wrong.



I already tried that. When we said if the postcode was the issue, could it be delivered to the postcode, they said "yes" and we'd get it before xmas still!

octobergirl;3850910

dont they ring you to arrange delivery, try … dont they ring you to arrange delivery, try trackinghttp://www.walshwestern.ie/scripts/trackntrace.htm



I'm already tracking it. Yes they do phone you but I've had no call and if I hadn't been tracking it on line I would even know there was a problem, such has been the lack of communication.

Sorry peeps, just looking to vent some frustration (thanks for not flamming me anyway :oops:)

Banned

feed_me_chocs;3850987

I already tried that. When we said if the postcode was the issue, could … I already tried that. When we said if the postcode was the issue, could it be delivered to the postcode, they said "yes" and we'd get it before xmas still!


so shouldnt you be contacting the courier asking why it hasnt been delivered to the postcode rather than calling dell? :?

Original Poster

The courier won't deliver because it's in "address query" because the postcode and address they have on file don't match (obviously if Dell haven't communicated the correction to them)

Banned

feed_me_chocs;3851051

The courier won't deliver because it's in "address query" because the … The courier won't deliver because it's in "address query" because the postcode and address they have on file don't match (obviously if Dell haven't communicated the correction to them)


I would hassle the courier and provide them with the dell sales telno and get them to sort it pronto.

Original Poster

.......although my contract is with Dell not the courier (as I'm sure the courier will remind me, if they're even open today).

Anyway, last post on the subject I promise - lol!

Dell could resolve this quite easily (if they could be bothered to) by asking you to produce evidence of ID to the couriers. This could be, for example, proof that you operate the credit card that you paid with, or something similar.

It's in their interests to sort it out, because if they don't they'll have to pay the carriage all over again when it gets returned to them.

Will they see any logic like this when you talk to them?

You people make me sick!!

Trickyjabs;3852747

You people make me sick!!



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