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Warning on dell's offers and really poor customer service

0
Found 23rd Apr 2005
Hi

Just wanted to let everyone know how much bother im having with dell since taking up one of their weekly offers listed on hotukdeals. Id consider this before you take up any of the offers.

I bought an inspirion 1150 laptop the day an offer appeared on here and order went thru fine got order confirmation etc etc. After the estimated delivery date passed i rung up to find "my order has been cancelled as they have stopped making the 1150" no one rung to tell me which is really crap.

Since then in trying to enforce their terms and conditions that they "reserve the right to change products but must supply one of equal specification or performance" ive made 27 phone calls in a week round various call centres in india , ireland and the uk with people promising me that are dealing with getting a revised pc but i continue to have issues and two weeks later i havent a clue whats happening.

I thought it was only Tiny who offered such poor service however dell seem to be worse so id bear this im mind before you order!!

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