Found 22nd Mar 2011
Hello, Just after a bit of advice regarding warranties, A laptop i recently bought has broken. The company i bought it from has told me to contact the manufacturer (Acer), i was pretty sure it was up to the supplier to sort it out though.

Am i correct or misinformed?

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11 Comments

It generally is the supplier but in some items its easier for you and them to be sent to Acer. As long as it gets sorted does it really matter?

Original Poster

It wouldn't really matter but it is there responsibility especially as the laptop was only bought at Christmas time,

The company you bought it from should try and get it fixed first.

Supermod

You do not have a contract with the manufacturer. Your contract is with the retailer and therefore it is them that you must pursue. They then take the issue up with the manufacturer if it is them that they have their contract with.

Original Poster

magicjay1986

You do not have a contract with the manufacturer. Your contract is with … You do not have a contract with the manufacturer. Your contract is with the retailer and therefore it is them that you must pursue. They then take the issue up with the manufacturer if it is them that they have their contract with.




this was my understanding. better they have the hassle of contacting acer than me.

Supermod

guerilla

this was my understanding. better they have the hassle of contacting acer … this was my understanding. better they have the hassle of contacting acer than me.



Acer can quite simply refuse to have any dealings with you. I suspect however that would not be the case but it is a possibility. If you need to go back to the retailer just mention that this is all to do with privity of contract and quite simply your contract is with them and no one else.

Banned

good luck dealing with Acer CS! Its non-existent
Edited by: "csiman" 22nd Mar 2011

Banned

magicjay1986

Acer can quite simply refuse to have any dealings with you. I suspect … Acer can quite simply refuse to have any dealings with you. I suspect however that would not be the case but it is a possibility. If you need to go back to the retailer just mention that this is all to do with privity of contract and quite simply your contract is with them and no one else.



+1
Also remember if you do go to acer and they replace the laptop, the the retailer can argue in future that it isn't the one they supplied and therefore don't have to do anything if that breaks down at a later point.

I just think its different as its a laptop, i got a Dell laptop from Tesco and had to deal direct with Dell who collected it and had it back in 3 to 5 days.
Tesco had nothing to do with it and after it got repaired about 8 times i complained and got a brand new one sent out a year later and still got the old obe lol as they never collected it.
Acer may work the same, someone must have a Acer to advise what they do?

Supermod

debs160

I just think its different as its a laptop, i got a Dell laptop from … I just think its different as its a laptop, i got a Dell laptop from Tesco and had to deal direct with Dell who collected it and had it back in 3 to 5 days. Tesco had nothing to do with it and after it got repaired about 8 times i complained and got a brand new one sent out a year later and still got the old obe lol as they never collected it. Acer may work the same, someone must have a Acer to advise what they do?



It is not different for laptops. Why would it be different for a Dell laptop but not a Samsung television?
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