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    Warranty by EU law 2 years on everything?

    I know you can get 2 years warranty on stuff bought anywhere in europe.
    So...I just called amazon cuz I wanna buy a new ps3 and asked the customer service guy
    about it. He told me about the sales of goods act blablabla but whenever I mentioned the 2 years by EU law he steered away from it. Eventually he hung up on me LOL
    Nice huh.
    It is right though what I said, or not? I guess they just don´t get told about it.

    22 Comments

    UK didn't sign it.

    typical as always sod the uk they will just roll over and take it..........

    Original Poster

    Really? Wow. And I read so many times on here that people talked about it
    and said it actually is like that

    Original Poster

    I´ll definitely order the ps3 from germany then with 2 years warranty .
    Comes to 257 pounds delivered. Happy to pay 7 pounds more than I would if bought over here
    for the extra year warranty.

    TanyaSpace;6102712

    I´ll definitely order the ps3 from germany then with 2 years warranty … I´ll definitely order the ps3 from germany then with 2 years warranty .Comes to 257 pounds delivered. Happy to pay 7 pounds more than I would if bought over herefor the extra year warranty.



    Will it work here though the warranty? I doubt it

    Banned

    TanyaSpace;6102695

    Really? Wow. And I read so many times on here that people talked about … Really? Wow. And I read so many times on here that people talked about itand said it actually is like that



    hence the reason you shouldnt believe the 'experts' peddling their advice om internet forums

    Original Poster

    Met-Cast;6102735

    Will it work here though the warranty? I doubt it



    Sure it does You bought it from germany, the warranty is there no matter where you live.
    Been buying from them for over 10 years and never had a problem with warranty.
    You send it in, they refund your postage and either send you a replacement or refund your money.

    Original Poster

    dimebars;6102766

    hence the reason you shouldnt believe the 'experts' peddling their advice … hence the reason you shouldnt believe the 'experts' peddling their advice om internet forums



    Yeah I don´t usually believe stuff but I thought on here people would know about these things
    especially cuz I read about it more than once LOL
    Well, back to ordering only from germany then for many electrical goods.
    Or sony could just up their warranty to 2 years at least or follow microsoft with a 3 year warranty. Not gonna happen :-P

    Banned

    TanyaSpace;6102800

    Yeah I don´t usually believe stuff but I thought on here people would … Yeah I don´t usually believe stuff but I thought on here people would know about these things especially cuz I read about it more than once LOLWell, back to ordering only from germany then for many electrical goods.



    its known as the Sheep Effect

    one person starts it, another follows, and another, then another and so on. eventually it becomes fact - or so they would have you believe

    Original Poster

    Yeah :-)
    Well that was the only thing I only ever believed that was talked about on here anyway.

    Original Poster

    tonyd19565;6103292

    http://www.guardian.co.uk/money/2006/mar/25/consumernews.howtocomplain




    Thanks for the link :thumbsup:

    But like I said earlier, I ordered from Amazon.de
    That way there won´t be any problems IF it should break

    We are covered bythe SOGA in the UK, the 2 year thing dosent apply here.

    Banned

    It's 6 years but hey ho

    "For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement)."
    berr.gov.uk/wha…tml

    Original Poster

    Yep and after a certain amount of time you have to prove that the fault was there already when you bought it ....
    Not easy to prove is it

    Banned

    TanyaSpace;6103494

    Yep and after a certain amount of time you have to prove that the fault … Yep and after a certain amount of time you have to prove that the fault was there already when you bought it ....Not easy to prove is it



    It applies for the entire 6yrs if it becomes faulty, but YOU have to prove it was due to poor quality and not the way you treated it. You also have to go to the manufacturer not Amazon. If Sony refuse you take them to the small claims court they won't bother attending and will pay out/replace in theory.

    "• In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).

    • If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)

    • After six months and until the end of the six years, it is for the consumer to prove the lack of conformity."

    Original Poster

    Yeah I know.
    And how would anyone prove that?
    A lot of hassle and stress...

    Banned

    lumoruk;6103520

    It applies for the entire 6yrs if it becomes faulty, but YOU have to … It applies for the entire 6yrs if it becomes faulty, but YOU have to prove it was due to poor quality and not the way you treated it. You also have to go to the manufacturer not Amazon. If Sony refuse you take them to the small claims court they won't bother attending and will pay out/replace in theory."• In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).• If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)• After six months and until the end of the six years, it is for the consumer to prove the lack of conformity."



    Your contract is with the retailer not manufacturer, its the retailer you would persue.

    Banned

    colinsunderland;6103551

    Your contract is with the retailer not manufacturer, its the retailer you … Your contract is with the retailer not manufacturer, its the retailer you would persue.



    cool but where does it say that?

    edit: okay spotted it

    "It is the seller, not the manufacturer, who is responsible if goods do not conform to contract."

    I would ring amazon back mate telling them about your new found knowledge

    lumoruk;6103651

    cool but where does it say that?edit: okay spotted it"It is the seller, … cool but where does it say that?edit: okay spotted it"It is the seller, not the manufacturer, who is responsible if goods do not conform to contract."




    No hes right, your contract is with who you bought it from

    Banned

    deanos;6103663

    No hes right, your contract is with who you bought it from



    is there an echo in here? :thinking: should get onto the developer me thinks

    There is an echo when you edit your post :whistling:

    lumoruk;6103651

    edit: okay spotted it

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