Warranty by EU law 2 years on everything?

23
Found 24th Aug 2009
I know you can get 2 years warranty on stuff bought anywhere in europe.
So...I just called amazon cuz I wanna buy a new ps3 and asked the customer service guy
about it. He told me about the sales of goods act blablabla but whenever I mentioned the 2 years by EU law he steered away from it. Eventually he hung up on me LOL
Nice huh.
It is right though what I said, or not? I guess they just don´t get told about it.
Community Updates
MiscSonyPS3
22 Comments
UK didn't sign it.
typical as always sod the uk they will just roll over and take it..........
Original Poster
Really? Wow. And I read so many times on here that people talked about it
and said it actually is like that
Original Poster
I´ll definitely order the ps3 from germany then with 2 years warranty .
Comes to 257 pounds delivered. Happy to pay 7 pounds more than I would if bought over here
for the extra year warranty.
TanyaSpace;6102712

I´ll definitely order the ps3 from germany then with 2 years warranty … I´ll definitely order the ps3 from germany then with 2 years warranty .Comes to 257 pounds delivered. Happy to pay 7 pounds more than I would if bought over herefor the extra year warranty.



Will it work here though the warranty? I doubt it
Banned
TanyaSpace;6102695

Really? Wow. And I read so many times on here that people talked about … Really? Wow. And I read so many times on here that people talked about itand said it actually is like that



hence the reason you shouldnt believe the 'experts' peddling their advice om internet forums
Original Poster
Met-Cast;6102735

Will it work here though the warranty? I doubt it



Sure it does You bought it from germany, the warranty is there no matter where you live.
Been buying from them for over 10 years and never had a problem with warranty.
You send it in, they refund your postage and either send you a replacement or refund your money.
Original Poster
dimebars;6102766

hence the reason you shouldnt believe the 'experts' peddling their advice … hence the reason you shouldnt believe the 'experts' peddling their advice om internet forums



Yeah I don´t usually believe stuff but I thought on here people would know about these things
especially cuz I read about it more than once LOL
Well, back to ordering only from germany then for many electrical goods.
Or sony could just up their warranty to 2 years at least or follow microsoft with a 3 year warranty. Not gonna happen :-P
Banned
TanyaSpace;6102800

Yeah I don´t usually believe stuff but I thought on here people would … Yeah I don´t usually believe stuff but I thought on here people would know about these things especially cuz I read about it more than once LOLWell, back to ordering only from germany then for many electrical goods.



its known as the Sheep Effect

one person starts it, another follows, and another, then another and so on. eventually it becomes fact - or so they would have you believe
Original Poster
Yeah :-)
Well that was the only thing I only ever believed that was talked about on here anyway.
Original Poster
tonyd19565;6103292

http://www.guardian.co.uk/money/2006/mar/25/consumernews.howtocomplain




Thanks for the link :thumbsup:

But like I said earlier, I ordered from Amazon.de
That way there won´t be any problems IF it should break
We are covered bythe SOGA in the UK, the 2 year thing dosent apply here.
Banned
It's 6 years but hey ho

"For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement)."
berr.gov.uk/wha…tml
Original Poster
Yep and after a certain amount of time you have to prove that the fault was there already when you bought it ....
Not easy to prove is it
Banned
TanyaSpace;6103494

Yep and after a certain amount of time you have to prove that the fault … Yep and after a certain amount of time you have to prove that the fault was there already when you bought it ....Not easy to prove is it



It applies for the entire 6yrs if it becomes faulty, but YOU have to prove it was due to poor quality and not the way you treated it. You also have to go to the manufacturer not Amazon. If Sony refuse you take them to the small claims court they won't bother attending and will pay out/replace in theory.

"• In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).

• If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)

• After six months and until the end of the six years, it is for the consumer to prove the lack of conformity."
Original Poster
Yeah I know.
And how would anyone prove that?
A lot of hassle and stress...
Banned
lumoruk;6103520

It applies for the entire 6yrs if it becomes faulty, but YOU have to … It applies for the entire 6yrs if it becomes faulty, but YOU have to prove it was due to poor quality and not the way you treated it. You also have to go to the manufacturer not Amazon. If Sony refuse you take them to the small claims court they won't bother attending and will pay out/replace in theory."• In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).• If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)• After six months and until the end of the six years, it is for the consumer to prove the lack of conformity."



Your contract is with the retailer not manufacturer, its the retailer you would persue.
Banned
colinsunderland;6103551

Your contract is with the retailer not manufacturer, its the retailer you … Your contract is with the retailer not manufacturer, its the retailer you would persue.



cool but where does it say that?

edit: okay spotted it

"It is the seller, not the manufacturer, who is responsible if goods do not conform to contract."

I would ring amazon back mate telling them about your new found knowledge
lumoruk;6103651

cool but where does it say that?edit: okay spotted it"It is the seller, … cool but where does it say that?edit: okay spotted it"It is the seller, not the manufacturer, who is responsible if goods do not conform to contract."




No hes right, your contract is with who you bought it from
Banned
deanos;6103663

No hes right, your contract is with who you bought it from



is there an echo in here? :thinking: should get onto the developer me thinks

There is an echo when you edit your post :whistling:

lumoruk;6103651

edit: okay spotted it

Post a comment
Avatar
@
    Text

    Top Discussions