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    Warranty claim on OEM Harddisk

    just one question with warranty, how do i claim a OEM hard drive under warranty? Imagine the retailer i bought it from is gone out of business.

    the problem is manufacturer always asked customer to go back to retailer which i can't in my case.

    Any help or suggestion is much appreciated.

    15 Comments

    Banned

    I've never had any luck with OEM warranties with manufacturers. I have a load of dead OEM drives under warranty that I can't do anything with so if someone knows how I'd be keen to know.

    The retailer under SOG is only liable for 1 year after the sale. Any HDD company, ie WD that offer 3 years warranty, must then fulfill the other 2 years. So im presuming that if the buyer has a valid receipt and can prove the drive is within the warranty period but after the year that the PointOfSale is liable for then its just a case of contacting them. Ive never had any probs with WD but then i only ever use WD drives. Cant speak for other companies.

    Banned

    Squelds

    The retailer under SOG is only liable for 1 year after the sale. Any HDD … The retailer under SOG is only liable for 1 year after the sale. Any HDD company, ie WD that offer 3 years warranty, must then fulfill the other 2 years. So im presuming that if the buyer has a valid receipt and can prove the drive is within the warranty period but after the year that the PointOfSale is liable for then its just a case of contacting them. Ive never had any probs with WD but then i only ever use WD drives. Cant speak for other companies.



    OEM drives are a different kettle of fish.

    What make drive is it please?

    Bulk packed drives usually have a 2/3/5year warranty, which can be claimed via the manufacturer's website.

    An actual OEM drive, with the computer manufacturers part number labels on it (ie: Western Digital drive that came inside an HP computer) will have no warranty whatsoever with Western Digital. For these all claims must be made via the computer manufacturer/point of purchase.


    Edited by: "SUMMONER" 8th Sep 2010

    Banned

    SUMMONER

    What make drive is it please?



    Not sure on the OP's butI have a variety of makes, I think there's some from each manufacturer but I can't verify it now.

    Original Poster

    SUMMONER

    What make drive is it please?



    It is a Seagate 320GB 2.5" Hard Drive..

    fullmoon

    It is a Seagate 320GB 2.5" Hard Drive..


    Enter your model/serial number here ,to check if it is eligible for a direct replacement from Seagate.

    Original Poster

    SUMMONER

    Enter your model/serial number here ,to check if it is eligible for a … Enter your model/serial number here ,to check if it is eligible for a direct replacement from Seagate.



    I have done that. the system is telling me to go back to retailer. that's why i am stuck.

    Banned

    SUMMONER

    Enter your model/serial number here ,to check if it is eligible for a … Enter your model/serial number here ,to check if it is eligible for a direct replacement from Seagate.



    That's not the right page for OEM drives, there's a link to OEM drives which general consumers can't access.

    Sorry OP didnt read the OEM bit even though its right in front of me lol !

    Original Poster

    Anyway,, not just Seagate, I m dying to know how people usually claim an oem hard drive under warranty when the company they purchased it from no longer exist.

    As a matter of interest, sorry for intruding on your thread but I have a graphics card that got damaged in a flat move and started overheating a lot to the point now it displays this picture in like 3 colours and with massive bars but he manufaturer has merged with another so doesnt exist.

    I assume theres nothing I can do legally.

    fullmoon

    Enter your model/serial number here ,to check if it is eligible for a … Enter your model/serial number here ,to check if it is eligible for a direct replacement from Seagate.


    Unfortunately there is nothing you can do in that case - sorry.

    fullmoon

    Anyway,, not just Seagate, I m dying to know how people usually claim an … Anyway,, not just Seagate, I m dying to know how people usually claim an oem hard drive under warranty when the company they purchased it from no longer exist.


    You can't normally buy OEM drive in shops. The bare drives, without packaging, are bulk packed drives covered with the usual 2/3/5year a warranty.

    OEM drives are sold in huge quantities, directly to computer manufacturers to put inside their computers. In an ideal world you and me should never be able to buy one of these warranty-less OEM drives.

    Some retailers grab these drives cheaply off computer manufacturers, refurbished or when they have too much stock and not enough demand for new computers. There is no comeback on these drives, other than enforcing SOGA via the point of purchase.



    Edited by: "SUMMONER" 8th Sep 2010

    Original Poster

    ryouga

    As a matter of interest, sorry for intruding on your thread but I have a … As a matter of interest, sorry for intruding on your thread but I have a graphics card that got damaged in a flat move and started overheating a lot to the point now it displays this picture in like 3 colours and with massive bars but he manufaturer has merged with another so doesnt exist.I assume theres nothing I can do legally.



    No problem. i had same problem too. my Power color 5830 graphic card (3 yr wty) was faulty and i can't claim under warranty because the company is in Taiwan. After sending a lot of email to PowerColor, they replied "it is a oem card and take it back to shop which i can't". i bought it from ebay private seller about 10 months ago. It is very complicated and almost impossible to claim under oem warranty.

    anyway, it was another story of my experience with oem products warranty.



    Edited by: "fullmoon" 8th Sep 2010
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