Found 16th Apr 2011
Bought a book online from Waterstones on the 21/03/2011.

It stated free delivery and i should have recieved it for the 30/03/2011.

Still hasnt come yet. Checked my account, says Order being processed, awaiting item from suppliers.

Now ive been waiting weeks for this book to arrive. Contacted them , they stated they are still waiting for item from suppliers.

Is this what its normally like? should i complain?

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why dont you just cancel and buy the book elsewhere?

Original Poster

StevenA2000_uk

why dont you just cancel and buy the book elsewhere?



Think am gunna, did it via TCB but itl not be a big loss
Edited by: "kyleg44" 16th Apr 2011

maybe they are waiting for the book from suppliers

Original Poster

akme

maybe they are waiting for the book from suppliers



haha yes they are , i stated that in op lol, i was just curious how long it would actually take for them to recieve it.

http://www.nastyhobbit.org/forum/animated_gifs/azn-supplies.gif

there probably too busy refinancing their debt to care about sending out a book lol

Waterstones online is abysmal. The chief exec of the HMV group even said as much just after Christmas.

I`ve tried ordering from them 6 or 7 times and they`ve only ever managed to complete one order, all the others I eventually cancelled because they were `Awaiting stock`, sometimes for months at a time. I think `Awaiting stock` really means `Don`t give a toss about your order` to them.

I`d either order it elsewhere or go instore to order. The staff in the shops are a lot better than the flumps they have running the website.

you are UNLIKELY to receive the book . Same thing happen to me , waited over a month, then received an email to say the order has been cancelled........:( ...... ( No suprise why their business is going down !!)

jcaho7

you are UNLIKELY to receive the book . Same thing happen to me , waited … you are UNLIKELY to receive the book . Same thing happen to me , waited over a month, then received an email to say the order has been cancelled........:( ...... ( No suprise why their business is going down !!)



Same here, intact I waited for months, even then they didn't email to let me know, i just stopped checking if it was despatched. I Was pretty annoyed as i missed the chance of buying it as i expected it from waterstones, and then became unavailable everywhere.

They dont have the cash to keep all of the titles instock so they are ordered direct which is why it maybe taking so long, give them a call or email and they should sort it out, did you a try thier branch find them more helpful tbh.
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