wats wrong with my dvd drive?

    i have a dell d500 laptop with a qsi cdrw/dvd sbw-242 drive. the drive is not showing in my computer and in deive manager there is a yellow exclamatio sighn near it. i installed the new driver and windows recognized it but still it doesnt show in my computer.
    it seems a common problem with this drive as i googled it and there were many questions like mine but no one posted a solution.
    anyone know what the solution is?


    First thing to do in cases like this is to determine whether it's a hardware or a software problem. Do this by putting a bootable CD in the drive (like the Windows CD, or the Dell Drivers & Utilities disc), restarting your system, invoking the Boot options menu by pushing F12 when the Dell logo comes up onscreen, and selecting CD \ DVD \ Optical drive (or however it'll be worded on your system) from the menu.

    If the drive spins up and starts to load whatever you've got in the drive, you know the drive is okay, making it a Windows fault.

    I'm guessing that when you say you tried new drivers, you mean new firmware, yeah? If not, make your way over to , and see if you can download a firmware update for the drive. To be honest, it's unlikely to fix it, but it's usually the second thing Dell would tell you to do, so it's worth trying.

    The next step would be to try some Registry fiddling. The following is stolen from Dell's site -

    1. Click the Start button, click Run, type regedit in the Open box, and then click OK.
    2. In Registry Editor, expand the following registry path:


    3. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
    4. In the right pane, right-click UpperFilters, and then click Delete.
    5. Click Yes when prompted to delete the registry value.
    6. In the right pane, right-click LowerFilters, and then click Delete.
    7. Click Yes when prompted to delete the registry value.
    8. Quit Registry Editor. To do this, click Exit on the File menu.
    9. Restart the computer.

    If you're still having trouble after that, try turning the system off, removing the drive, booting it back into Windows, turning off, plugging drive back in, and booting up again. If still no worky, follow the instructions at [url][/url] to do a Windows Repair installation.

    hi mate,

    have a look at this, i think it will solve your problem]http//su…060
    It usually happens after itunes or an other programs with CD writing functions has been installed.

    dxx beat me too it,


    Just delete the hardware from the 'Device Manager' and restart your pc, windows should find new hardware and reinstall it for you.

    Original Poster

    ok thanks for your help guys will start with wat dxx said and then will check out the link.
    repped ya peps
    will tell you what happens next.
    Post a comment
      Top Discussions
      1. Sold item on eBay from UK - buyer from USA22
      2. Speccing a gaming pc412
      3. Ps4 slim how much should I charge 2nd hand.712
      4. Legal advice?45

      See more discussions