Found 13th Jan 2010
My son was given a Rock Band for wii for christmas with the guitar and drums from a friend but they didnt realise the guitar needed a dongle and subsequently couldnt find it. After searching the internet I eventually found out that they dont sell spare parts. An email to customer services in USA resulted in them telling me they used to send out dongles but their policy had changed but any seller would exchange the guitar for another long as i could take in receipt etc. When I explained I didnt have that they told me to contact EA games in the UK. One phone call - a quick explaination and two days later the dongle arrived - completely free and with a nice little letter too
WELL DONE EA GAMES!!!!!!!!!!!!!!!!!!!!

5 Comments

Nice!

excellent...

Original Poster

dcx_badass;7526742

What platform?EA make super crap games, but the customer support is ok, I … What platform?EA make super crap games, but the customer support is ok, I lost my BF2 Case and CD Key all I had was the disk and my receipt, sent in a scan of the original disk and a screenshot of the amazon order liek they asked and they gave me a new one.



Wii - have no knowledge of wii as my posts prior to christmas will show but thanks to help from here I bought one which was really appreciated and the help from EA has been exceptional

It's good to hear about good customer service for a change

yipp good story
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