WH Smith not answering Customer Support Emails aghhh!

Bought a Digital Photo Frame from them weeks back, and it still hasn't arrived, since then have emailed their Customer Services to check a few times, and no one has still gotton back to me!! Really really annoys me this does!

I paid by Debit Card, how do you go about getting a refund from these clowns, if they refuse to acknowledge you?? Aghh


can u not ring them ?

i had a similar experience with them. I placed an order for some school books for the kids. But the card failed and i made payment over the phone, only because i was told that the books were in stock. Yet two weeks later, they still had not been despatched and school term had started. I sent them an email and lo and behold i recieved the book two days later. So they obviously read the email, but did not feel they needed to respond or apologise.

Next time i'll pay that bit extra and use amazon.

If i were you id second the previous comment and suggest you phone them. Also they only take payment when item has been despatched, so they shouldnt have taken any money yet

Original Poster

Ordered WHSmith online from Jersey Customer Support/Contact appears to be via email only boo

Original Poster

First time i've ordered from them too, not impressed.

try saynoto0870

I typed in WH Smith and came up with numbers
Edited by: "fern37" 12th Sep 2010

Original Poster

Oooh, thanks, couldn't find one on the email/website

ou will have got an email address in your confirmation email, use that, as well as the customer support form on website, they do take a while to respond, I think they allow 5 working days for a respomse, I got my response from them about 1 hour before the end of the 5 days

Original Poster

Thanks guys x
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