What do people think of Play.com?

21 replies
Found 25th Jan 2010
I use to think Play were great, fastish delivery, cheap prices and generally good service.
Recently I've had to wait ages to get anything delivered, I've had the wrong item sent, returned it and then the SAME wrong item sent again. Spoke to someone on the phone who was pretty hard to understand, was promised I'd get an email to resolve the issue and never got a thing, not really very impressed.
Well thats my story, wondering what others have experienced?

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21 Comments

ordered a nokia 5800 on vodafone a month ago and it was in stock then a week later they turned round and gave a me a pre order date of 26th january, not happy plus they take ages to send emails back! still not got a refund on the sd card that i returned!

never had any problems with them myself

ive used play quite alot (mostly dvds/cds) , very gd prices for alot of items i think personaly for the things i want, only one time ive had a prob with them thou and that was a xmas, i no its a busy time and that but waited a month for a item i ordered 2 weeks before xmas lol.

whereas zavvi.............i used for the first time after the HUKDs christmas thing where you won vouchers and they where so rubbish never using again!! didnt post item out for 2 weeks, then after i emailed they sent it out then took another 2 weeks!!!:x

Banned

ok for small purchases but wouldnt dream of buying anything expensive due to everything only having a 30 day warranty!

Their delivery seems to be getting slower and slower every time I use them but apart fro that I haven't had any problems

Never had any issues with them, like post above personally I wouldn't order an expensive item from them.

csiman;7654538

ok for small purchases but wouldnt dream of buying anything expensive due … ok for small purchases but wouldnt dream of buying anything expensive due to everything only having a 30 day warranty!



where did you get that from??

horsepills;7654761

where did you get that from??



i was just looking into that, they offer a 28 days return period which is as good as most i think, but most items have a year manufacturing warrenty

masterruckus;7654785

i was just looking into that, they offer a 28 days return period which is … i was just looking into that, they offer a 28 days return period which is as good as most i think, but most items have a year manufacturing warrenty



that's what I thought. pretty standard Ts & Cs as far as I know

Sloth/Mod

Victim of their own success. I don't think they can cope now and their service has rapidly become a lot worse.

never had a problem with them, quick fast delivery, cant comment on returns though as ive never had to return anything.

yep defo gone off the boil of late

Royal mail is to blame not play.com, never had any problems

not impressed with their packaging. ordered a hardback book from Play not long ago, and it came in a thin jiffy bag so it was a bit bashed by the time it arrived. a cardboard box/sleeve would have protected it more (like Amazon)

horsepills;7655750

not impressed with their packaging. ordered a hardback book from Play … not impressed with their packaging. ordered a hardback book from Play not long ago, and it came in a thin jiffy bag so it was a bit bashed by the time it arrived. a cardboard box/sleeve would have protected it more (like Amazon)



was it from play trade thou?

I ordered a graphics card which was 'in stock - despatched within 24 hours'

Didn't receive it after a couple of weeks so checked the status and it said on order - 3 weeks waiting. On the product description it said in stock despatched within 3 days. :?:

So i cancelled it and ordered it from Amazon, got it a couple of days later.

Amazon are the business!!

I use Play less and less these days because if they make a mess of your order they make absolutely no effort to sort it out - you have to post it back yourself at your own expense in the hope they'll credit the money back then wait for Play to eventually process the return and if you're lucky send a replacement out. It's just not worth the hassle unless it's a lot cheaper than elsewhere.

John

had problems more than once with being charged for items that are not in stock then them telling me i might have to wait months for it to come back in stock would not buy from them again to be honest

Banned

tbh i used to love it till i ordered prison break season 4 off it and had to wait a week for it to arrive and then they sent me season 1

xxjadexx;7656011

was it from play trade thou?



no. directly from Play - I've never bought anything from play trade

Banned

csiman;7654538

ok for small purchases but wouldnt dream of buying anything expensive due … ok for small purchases but wouldnt dream of buying anything expensive due to everything only having a 30 day warranty!



horsepills;7654761

where did you get that from??


Their T&Cs. 28 days to return and then you're on your own with the manufacturer which can be a very hit & miss affair.
masterruckus;7654785

i was just looking into that, they offer a 28 days return period which is … i was just looking into that, they offer a 28 days return period which is as good as most i think, but most items have a year manufacturing warrenty


See above. Go into your order history and try to activate a return for an order over 28 days. Its impossible as the checkbox is only available for orders under 28 days!
horsepills;7654799

that's what I thought. pretty standard Ts & Cs as far as I know


Incorrect. 12 months warranty with the retailer is standard. Play dont offer this cos they are not operating under UK law being based in Jersey.
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