What have people experienced from contact Xiaomi customer service

Posted 10th Feb 2021

Currently having issues with Xiaomi customer service, was wondering peoples experiences. If they are similar to mine:

-The people on the phone make lots of promises, such as call backs and passing this to supervisors, or escalating the call but nothing happens;

-No record of previous phone calls then finding the records

-Customer service emails not acknowledged as received, no reply to emails, no reply to twitter both tweet and direct message

Wondering if it was just me.
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