What have people experienced from contact Xiaomi customer service

14
Posted 10th Feb 2021
Hello

Currently having issues with Xiaomi customer service, was wondering peoples experiences. If they are similar to mine:

-The people on the phone make lots of promises, such as call backs and passing this to supervisors, or escalating the call but nothing happens;

-No record of previous phone calls then finding the records

-Customer service emails not acknowledged as received, no reply to emails, no reply to twitter both tweet and direct message


Wondering if it was just me.
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