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    what is animals return policy?

    hi,

    I bought some thing from animal a week ago and paid by card. It was quite expensive and i have changed my mind and want to return it. It is unworn and still has the tags but will i get a refund or store credit?

    Thanks

    10 Comments

    As with all big named companies you should have no problem getting a refund. But i would say it didnt fit as some do have policy for changing mind but i reckon you wont have a problem at all.

    i think that the best way to do about it would be to say thatthe item colour or style was diffrent from the picture

    for example say that the buttons or zip is akward placed and that wasnt shown in the picture on the website.

    your fully covered by the distant trading laws

    should be no problem on a refund

    or the least they should do is offer an exchange or money off vouchers

    if all fails give consumer advice a quick ring

    08454040506

    all the best

    o but if its something like a thong then they would have rights not to offer a refund cus of hygenic reasons and what have you

    7 days from receipt in which to simply change your mind and return for a full refund. Underwear is exempt as has been mentioned. If it's more than a week then you are out of luck.

    Banned

    Here is an extract from the governments website consumerdirect.gov.uk/aft…es/

    Important points to bear in mind: * You have no rights if you … Important points to bear in mind: * You have no rights if you simply change your mind.



    So I wouldn't hold your breath

    It all depends whether you bought it from their website or their stores but i dont think you will have any problems either way

    Depends what kind of animal it is. Anything over a gorilla and you'll prob get hit with P&P charges.

    Original Poster

    I bought it 8 days ago from one of there store, its a coat.

    So shall i return it and say its the wrong size?

    Original Poster

    bumpy

    As long as you really havnt worn it then i cant see a problem taking it in.
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