What is the meaning for "order value" on topcashback

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Found 16th Nov 2017
i would appreciate if anyone left a feedback on this topic
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I think it is the basic cost of the items - ie excluding VAT and Postage costs

So an order might be an actual £120, order value will be around £90
Original Poster
I switched to sse tariff dual fuel through topcashback which was offering £90.00 cashback
it's been 5 month till now not received any cashback. I put a complaint not receiving anything, got a reply back that asking for "order"value"

Transcript

Hi there,

Sorry to contact you out of the blue,

As we have been completing our pre-submission checks, your claim has come to our attention. The merchant has requested for the following information to be submitted to them on this claim:

"order Value"
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