What to do about a Royal Mail gaff?

Hi all
I ordered an item from Bargain Crazy, It came on Sat 19th while I was out.
I got a Sorry, you were out red card explaining to pick up at the local delivery office and leave 48hrs before collecting.

I went on Monday, they haven't got it, Just came back today, they haven't got it and gave me a Lost, damaged delayed form.

I'm going there once more and leaving untill Friday.

What I want to know is what steps do I take if it still isn't there do I fill in the form after 30 days or get in touch with Bargain Crazy explaining what has happened?

Thanks.

16 Comments

Bargain Crazy............it's their responsibilty to ensure the item is delivered.

thats strange...bear in mind though that "local delivery office" is not "local post office"

I always rearrange delivery through their webpage ([url]www.royalmail.com/redelivery[/url]) and have never had any problem at all

Original Poster

nuabdi;6358605

thats strange...bear in mind though that "local delivery office" is not … thats strange...bear in mind though that "local delivery office" is not "local post office"I always rearrange delivery through their webpage ([url]www.royalmail.com/redelivery[/url]) and have never had any problem at all



I know where our Delivery office is, I have been using it for 15 years:thumbsup:

I have just come back from there(7.00am-1pm)

It should be where the postman ticked, they even said "oh another person from who lives in your road has the same problem"

Original Poster

Syzable;6358597

Bargain Crazy............it's their responsibilty to ensure the item is … Bargain Crazy............it's their responsibilty to ensure the item is delivered.



Thanks for the reply, I think I'll leave it until Friday and then let Bargain Crazy know. Do you think that is a good plan?

Just let Bargain Crazy know now?

Original Poster

seancampbell;6358645

Just let Bargain Crazy know now?



Cheers, will do:thumbsup:. So what if the item turns up at the delivery office eventually?

tonygee;6358633

I know where our Delivery office is, I have been using it for 15 … I know where our Delivery office is, I have been using it for 15 years:thumbsup:I have just come back from there(7.00am-1pm)It should be where the postman ticked, they even said "oh another person from who lives in your road has the same problem"



Ok ... sorry just to make sure, hope you get it sorted out soon
BTW, the last time I ordered from bargaincrazy they use Home Delivery and not RM...

Original Poster

nuabdi;6358741

Ok ... sorry just to make sure, hope you get it sorted out soon :)BTW, … Ok ... sorry just to make sure, hope you get it sorted out soon :)BTW, the last time I ordered from bargaincrazy they use Home Delivery and not RM...



They usually do your right, not on this occasion though?. I wish they did my HDNL tracking number POSTOFFICEDESPAT

I'm not sure whether to leave it until Friday as Royal Mail have been slow lately and may of not lost it. Or just ignore them now and explain to Bargain Crazy what they have done and just get another one sent out?

tonygee;6358774

They usually do your right, not on this occasion though?. I wish they … They usually do your right, not on this occasion though?. I wish they did my HDNL tracking number POSTOFFICEDESPATI'm not sure whether to leave it until Friday as Royal Mail have been slow lately and may of not lost it. Or just ignore them now and explain to Bargain Crazy what they have done and just get another one sent out?



if i were you, i'd do both: keep pressing RM to find your item (obviously they have got your item) and let BC knows the problem...

Arrange for re-delivery online see if it miraculously re-appears !

Original Poster

forgive me for sounding naive, but what if I end up with both, Will I get in trouble:oops:

You don't have to contact BC straight away,i'd leave it a few days.

Original Poster

deb8z;6358911

You don't have to contact BC straight away,i'd leave it a few days.



:thumbsup:, Gonna leave it until Friday and then let Bargain Crazy know. I have a feeling BC may tell me to give it a few more days anyway.

[url]www.useyourlocal.com[/url]

jasonrat;6358946

[url]www.useyourlocal.com[/url]



I like this!!

Hi tonygee, The same thing has happened to me. Some things i ordered from ebay were delivered on saturday but i wasn't in so they left a card and said leave it 48 hrs. I went to collect it on monday and nothing was there so i went there again today and still nothing. I was told that they have been getting parcels back in dribs and drabs....i can't understand why my parcel wouldn't be there if they had it saturday surely it would of been taken to my local that same day. Anyone else having problems?
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