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    What would you class as a Senior Manager?

    In my job, we have two main departments, Enquiries & Investigations. Each department is set up as follows:

    Enquiry/Investigation Officers
    Enquiry/Investigation Managers (these manage teams of 7-8 Officers)
    Head of Enquiries/Investigations (these manage the team of 5-6 Managers)

    We then have a manager who oversee's the two Head's of Departments, and then the Chief Executive.

    Would the Enquiry/Investigation managers be classed as a senior manager, or would that start at the head's of the departments?

    I assume some companies will differ, but just after a general consensus as to what people think? Obviously there is an actual reason but I wont bore anyone with the details. Thanks.

    18 Comments

    Banned

    I'd call a senior manager someone who manages other managers

    Original Poster

    whatsThePoint

    I'd call a senior manager someone who manages other managers



    Yeah thats what I thought. Thanks.

    Banned

    Jesus! To many managers to be honest.

    somebody who comes in at 10am goes for a two hour lunch, leaves at 3 to pick up kids from school, comes back shouts abit, leaves for half hour to do some shopping. comes back, surfs web, looks at clock, it's 4.30, leaves for home!

    Original Poster

    JonnyTwoToes

    Jesus! To many managers to be honest.



    It's an office/contact centre and my previous roles have been call-centre based so i'm used to that many managers, but the first level of managers are basically team leaders, they've only just recently changed the title to Enquiry/Investigation Managers, it used to be Senior Enquiry/Investigation Officer.

    r4ge

    somebody who comes in at 10am goes for a two hour lunch, leaves at 3 to … somebody who comes in at 10am goes for a two hour lunch, leaves at 3 to pick up kids from school, comes back shouts abit, leaves for half hour to do some shopping. comes back, surfs web, looks at clock, it's 4.30, leaves for home!


    THat does actually sound like a couple of managers in my place lol.

    I'd say the Head's of based on title but in reality I'd need to spend a while understanding their responsibility and roles. I've seen Heads of Investigations that are nothing more than investigations officers and Investigations Managers which are actually more like Investigations Directors.
    Edited by: "crow99" 10th May 2011

    Banned

    ^^^^^^^ that's the issue.

    You don't need that many managers. <----- that's a full stop.

    It breeds contemptment.

    Original Poster

    crow99

    I'd say the Head's of based on title but in reality I'd need to spend a … I'd say the Head's of based on title but in reality I'd need to spend a while understanding their responsibility and roles. I've seen Heads of Investigations that are nothing more than investigations officers and Investigations Managers which are actually more like Investigations Directors.



    I work in the Enquiries department, and the role of the Enquiry Officer's is to answer phones and respond to letters/emails etc. The role of the Enquiry Managers (used to be Senior Enquiry Officers) are similar to a team leader, we go to them for advice/esclated issues, and they manage our personal development records and workload and review the work we're doing. The Head of Enquiries oversees the Enquiry Managers, and makes the decision as to how we work and any new processes our department are going to implement. So i see it that the Head of is a Senior Manager, not the ones who manage the Enquiry Officers.

    r4ge

    somebody who comes in at 10am goes for a two hour lunch, leaves at 3 to … somebody who comes in at 10am goes for a two hour lunch, leaves at 3 to pick up kids from school, comes back shouts abit, leaves for half hour to do some shopping. comes back, surfs web, looks at clock, it's 4.30, leaves for home!



    Thats where you wanna aim for, big money no work lol

    Original Poster

    JonnyTwoToes

    ^^^^^^^ that's the issue.You don't need that many managers.



    In terms of the number of managers, i'm not that bothered really. It was an issue I had as they're trying to dismiss me for gross misconduct, well i've been dismissed but have an appeal tomorrow, but the disciplinary policy states a senior manager needs to conduct things, and it was my direct manager that conducted everything and dismissed me, but I dont feel that he is senior enough to do what he's done.

    numptyj

    Thats where you wanna aim for, big money no work lol



    i'm really good at the coming in at 10am bit. lol

    Banned

    That's the problem with 'managers' - too many cooks.

    My "manager" is a team leader. Above her is a "senior manager" who manages a couple of managers. Above him is the manager of the senior managers and so on - I don't know our company's hierarchy very well Mainly because I've never had to think about it lol.

    Thus far it seems to work okish.
    Edited by: "DragonChris" 10th May 2011

    Banned

    DragonChris

    My "manager" is a team leader. Above her is a "senior manager" who … My "manager" is a team leader. Above her is a "senior manager" who manages a couple of managers. Above him is the manager of the senior managers and so on - I don't know our company's hierarchy very well Mainly because I've never had to think about it lol.Thus far it seems to work okish.



    You were doing good until that last sentence! Again, too many managers.

    I would class Head of Enquiries/Investigations (these manage the team of 5-6 Managers) as the senior managers based on the information provided but do agree with the majority that there are too many managers managing the managers manager.

    davidn84

    In terms of the number of managers, i'm not that bothered really. It was … In terms of the number of managers, i'm not that bothered really. It was an issue I had as they're trying to dismiss me for gross misconduct, well i've been dismissed but have an appeal tomorrow, but the disciplinary policy states a senior manager needs to conduct things, and it was my direct manager that conducted everything and dismissed me, but I dont feel that he is senior enough to do what he's done.



    OP - from what you have said so far I would agree with you that a senior manager would be someone higher up than a "team leader" role .... good luck with the appeal.

    I'd say a senior manager is whatever your company defines as such - in a company I worked for there were people with the role 'senior manager' despite not actually managing any staff.

    John

    Banned

    a senior manager could also be just that ......... a senior.

    just like a senior employee, some people have no interest in climbing the career ladder but can be or are more knowledgeble than their "superiors"
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