I emailed an office asking if I could have a short meeting the next day, and they responded outside office hours to tell me they had no availabilty this week.
It seems they emailed me late so that I could plan my day in the knowledge that I was not meeting with them. They could have easily emailed me next morning but they chose to be extremely helpful.
I want to show appreciation for them respondng in their personal time but I'm not sure what the best word is. Helpful does not address the specific instance enough. Someone doing their job to the normal standard is helpful (IMO).
I want to say:
"I truly appreciate your ******* by replying in your personal time"
I want them to know that I didn't expect it and would never expect someone to go above their agreed requirements, and I want to show my thanks.
Can anyone help me please?