what's the best deal for virgin media

Hi, I'm with virgin and my contract just finished so now I'm paying £50 a month for 50mb broadband and line rental, I've seen online for new customers they can get it for half the price in paying, I did ring them up and try get a better deal but the best they would offer was £5 less which is ridiculous tbh I've been with them over 15 years, so I told them to cancel my contract a few days ago, does anyone know the best deal I could get please or recommend another provider, thanks

20 Comments

Retentions should phone you back. I could have taken £18/month for 70mbps, broadband only. But took £20/month for their vivid 100mbps with no phone.

That does seem a lot, I pay about 50 quid, but that's for 150mb broadband with line rental and medium TV. Been a customer for about ten years.
I told them I was thinking of going to sky, made a strong argument that I really wanted to watch sky Atlantic and told them I had already spoken to sky and had a deal price that i liked. Worked for me.

HUKD member shauno1 posted about this topic last week. The preferred solution was to cancel DD, rack up some late payment charges, suggest VM changes its name to Vampire Media, and start a contract with BT. There was some other incidental stuff including trashing a relative's credit file as a result of cancelling the DD, and being very happy with the outcome. Subject thread has since been deleted but it can be viewed here: archive.is/4BoCT and archive.is/b2vvn

Be patient after cancellation. Let them ring a few times. You have the power. I have the full house bundle for £35 a month for a 12 month only contract.

don't worry about virgin or sky were coming up to summer and its their quietest time of the year , they boom in winter because we In the uk spend winter indoors , soon they will be offering freebies like a free tv etc its the same every year

oh and hi mr branson and rupert if you read my comments

AndyRoyd

HUKD member shauno1 posted about this topic last week. The preferred … HUKD member shauno1 posted about this topic last week. The preferred solution was to cancel DD, rack up some late payment charges, suggest VM changes its name to Vampire Media, and start a contract with BT. There was some other incidental stuff including trashing a relative's credit file as a result of cancelling the DD, and being very happy with the outcome. Subject thread has since been deleted but it can be viewed here: http://archive.is/4BoCT and https://archive.is/b2vvn


Wow... simply wow! I hope he's sorted out though

I took out their 100mb broadband and phone for £30mo free install a fee days ago. I just told them id seen it on uswitch

im in same boat i pay 34 a month internet only i think its a joke please let me no how u get on if u cancel thanks

£23 150Mb BB only for us, on a retention deal.

I pay virgin £34 for broadband no phone nothing was to be getting 100 Mb only get 50 was told in September they would sort it still waiting my year is up and still trying to change it nightmare when try to chat to them they said I was not ah customer I said well money is out my bank every month going to try again today I would not go back if they gave me it free

£15 for 50MB broadband only. It was a retentions deal. They will call after couple of days of you giving notice and that is when you should haggle! Make sure you know what is on offer from other providers in your area!
Good luck

Edited by: "AstalaVista" 27th Feb

sox5

I pay virgin £34 for broadband no phone nothing was to be getting 100 Mb … I pay virgin £34 for broadband no phone nothing was to be getting 100 Mb only get 50 was told in September they would sort it still waiting my year is up and still trying to change it nightmare when try to chat to them they said I was not ah customer I said well money is out my bank every month going to try again today I would not go back if they gave me it free



not many are aware but not all devices can cope with 100Mb, if you do a speed test on a device that can only cope with 50 it will show as the max the device can allow. May not be an issue for you but not all of virgins first line of defence experts know this

AstalaVista

£15 for 50MB broadband only. It was a retentions deal. They will call … £15 for 50MB broadband only. It was a retentions deal. They will call after couple of days of you giving notice and that is when you should haggle! Make sure you know what is on offer from other providers in your area!Good luck




...and then make sure they actually apply the discounts! My mum was meant to be paying £7 less as a result of the retentions deal (yeah, we got a terrible offer!) but when I checked the next bill she was actually paying double what we'd been promised, and they'd removed some services too.

eslick

not many are aware but not all devices can cope with 100Mb, if you do a … not many are aware but not all devices can cope with 100Mb, if you do a speed test on a device that can only cope with 50 it will show as the max the device can allow. May not be an issue for you but not all of virgins first line of defence experts know this



They should offer to upgrade to a suitable router when they upgrade you, if they don't ask, and they can also wave the cost of the router.

catbeans

They should offer to upgrade to a suitable router when they upgrade you, … They should offer to upgrade to a suitable router when they upgrade you, if they don't ask, and they can also wave the cost of the router.



its nothing to do with the router, its about the hardware that you use, many laptops cant cope with those speeds over wifi, older ipads up to the air can't, older phones cant each piece of kit will have its limitations and everyone thinks oh I have 50Mb so I should be getting it but if the device max is say 20Mb you will never get 50.

Speak to disconnection department they will offer you great deal to stay otherwise it will be pants trust me I do it every year

AstalaVista

£15 for 50MB broadband only. It was a retentions deal. They will call … £15 for 50MB broadband only. It was a retentions deal. They will call after couple of days of you giving notice and that is when you should haggle! Make sure you know what is on offer from other providers in your area!Good luck


That deal requires the line rental as well.

I'm in my 30 day period. I'm waiting for a BB deal only. Never have a phone plugged in.
Edited by: "Chiptivo" 18th Mar

switched from VM to sky last year and pay less than half what VM could offer (customer for 20 years!). Wish I had done it years ago. Worth a look.

Now pay £14 per month for 40mbps fibre and line rental

http://www.speedtest.net/result/6141141357.png
Edited by: "chocci" 18th Mar

Original Poster

chocci

switched from VM to sky last year and pay less than half what VM could … switched from VM to sky last year and pay less than half what VM could offer (customer for 20 years!). Wish I had done it years ago. Worth a look.Now pay £14 per month for 40mbps fibre and line rental



Damn that's a good deal, they ended up ringing me back the best they'd give me was £25 a month for 70 mb and line rental so I just took it
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