Whats the Toy's R US Returns Policy?

Well my mum and i bought a new Asus EEE PC and we dont really like the features at all that much it's only been opened and used once so whats the returns policy like? Can we get a straight refund? it was bought yesterday so we should have no problems?

6 Comments

Original Poster

cheers mum will refund it in the morning, WIll put my money towards something more appropriate lol

You may have trouble getting a refund. Many shops will only refund PCs if they are faulty. As the computer has been used the shop may not want to take the risk that the PC may contain viruses or unsuitable images. It may not be as straightforward as you think......

yeah the return policy highlighted above is for the tru website where legislation is different,
you have no automatic right to a refund if it was purchased in store, so play it nice or they may refuse point blank

I used to work in Toys R Us on customer services up until recently & if it was the store that I worked in, you' d have no chance! If it was unused, it wouldn't be a problem.

Toys R Us only have a returns policy for faulty items. They don't have to take things back if there's nothing wrong with them.

Hopefully the multimedia manager will be in a good mood!

Did you manage to get a refund?
Post a comment
Avatar
@
    Text
    Top Discussions
    1. Just heard this...2 ★★★★★★★★★★★★★★ congrats to all on 392k ★★★★★★★★★★★★★★7764088
    2. Now TV CODES - Free Sky Entertainment/Kids/Cinema/Sports1019
    3. I banned myself from HUKD for 3m, I saved so much money!2642
    4. Thousands of minimum wage workers to receive part of £2,000,000 compensatio…44

    See more discussions