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    When Can A Buyer Open A Dispute In PayPal?

    Hello,

    A buyer has bought an item which was listed cash on collection only although on eBay, I know I can't refuse a buyer if they wish to pay by PayPal.

    The item will be collected today and I'm aware of people who have the nerve to pay by PayPal, collect the item and then open a dispute claiming they have not recieved the item, I'd have no tracking number to provide PayPal with and I'll lose all the money.

    I'm just wondering when can a buyer open an item not recieved dispute in PayPal, could it be done the same day or do they have to wait a certain amount of days?

    I do plan to send a plain envelope via Recorded post so I've got a tracking number to provide PayPal with if anything goes wrong.

    All help and thoughts appreciated.

    Thanks!

    9 Comments

    Get the buyer to sign a receipt when he collects!

    Original Poster

    pugw$sh;3688813

    Get the buyer to sign a receipt when he collects!



    Never thought of that, will have to print a few printscreens out and write a little statement where the buyer agrees that it was collected on this day and signed

    Thanks for that.

    Won't the person signing for the item be proof enough? (You are going to get him/her to sign for it aren't you?)
    Especially if its on his payment receipt that he has to print off (to prove that he's the buyer)
    I don't do selling on e-bay - so don't have any experience

    No matter what you do, if they put in a paypal claim you WILL lose. Cash only on collected items, if they don't like it tell them to do one. All honest ebayers would understand and accept your stance :thumbsup:

    I am absolutely fed up with Paypal and getting ripped off. I wouldn't recommend them to anyone.
    Paypal rarely support the seller. Buyers seem to be able to claim their money back for all sorts of reasons and the seller does not seem to have a leg to stand on.

    Getting him to sign wont make a difference, only proof paypal will accept is recorded etc. Cash on collection only is the only way to protect yourself

    Original Poster

    lucy75;3688960

    Getting him to sign wont make a difference, only proof paypal will accept … Getting him to sign wont make a difference, only proof paypal will accept is recorded etc. Cash on collection only is the only way to protect yourself



    Thats what I thought, the buyer will be collecting tomorrow and I'm just wondering when the buyer can open an item not recieved dispute.

    E.g. What if he collects, goes home and opens a dispute straight away, is that possible?

    I do plan to send an envelope via Recorded delivery tomorrow before he comes to collect.

    What are you actually selling?

    ninj4z;3688985

    E.g. What if he collects, goes home and opens a dispute straight away, is … E.g. What if he collects, goes home and opens a dispute straight away, is that possible?.



    Yes, you did refuse to sell it to him after all, only fair he gets a refund......

    Shengis;3688892

    No matter what you do, if they put in a paypal claim you WILL lose. Cash … No matter what you do, if they put in a paypal claim you WILL lose. Cash only on collected items, if they don't like it tell them to do one. All honest ebayers would understand and accept your stance :thumbsup:



    Yep would have to agree whatever seems to happen paypal always go with buyer.i just lost £151 because of them so not happy.
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