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    Where can I complain about a hotel in London?

    Hi, I hope someone will be able to help.

    I've stayed at a London Hotel ( very near to Gloucester tube)last week. The hotel was 4 star but if you ask me I wouldnt give them even 2 stars. The bed wasnt a proper bed, it was a fold up bed and the duvet cover and bed sheet was stained and was torn. Between next room and my room there was a partician wall made from wood. And I could hear next doors tv and him talking on the phone as he was sitting next to me.

    The room was smelt of damp. I called the reception but no one was there. Bar tender answered the phone and came to the room and he was also suprised to see the state of the room. There was no manager, no one to speak to and we coulndt asked our money back because we got the hotel from the airport and paid in cash but we do have an invoice. I've taking photos of the room so I can prove whatever I said above.

    Now, I want to complain so called 4 start hotel but I dont know where to send my complain letter.

    If any of you can help that would be great.

    Thanks in advance,
    Mavi

    48 Comments

    Voted hot!

    Original Poster

    Well good to know you can be sarcastic! But that doesnt help my problem.

    Smokin'!
    Edited by: "simon0w" 31st Mar 2011

    Mmm - is this a hot deal? (_;)

    scorchio

    Banned

    Yeah, HUKD would be the best place to seek advice as to where to send your complaint, considering the fact that we don't know what hotel it is.

    Whatever you do, don't go onto the said hotels website, get the number and call them to ask. oO

    Moved to misc

    bought one. thanks

    You should have posted this in the "Misc" section.

    You complain to the hotel bizarrely! Start with the manager, after that try head office if its a chain.

    Google. Search for the hotel in maps and then add your comment.

    Mavi

    Well good to know you can be sarcastic! But that doesnt help my problem.



    You're getting sarcasm because youve posted in the wrong place mate. This is only for deals

    oh dear sounds horrid,.....pics so i can grimace

    Original Poster

    I have! send it to the "misc" section.

    thecresta

    You should have posted this in the "Misc" section.


    Original Poster

    I have done that but, the manager wasnt there we could only talk the the bar tender!

    cdm22

    You complain to the hotel bizarrely! Start with the manager, after that … You complain to the hotel bizarrely! Start with the manager, after that try head office if its a chain.


    Original Poster

    Again, I have send it to "Misc" section! I dont knwo why it appeared in deal section.

    amavadia

    You're getting sarcasm because youve posted in the wrong place mate. This … You're getting sarcasm because youve posted in the wrong place mate. This is only for deals


    Is the hotel a chain? Contact head office if so? If not, phone the hotel again and ask when the manager is next in? Leave your details and ask for a call back or response within a certain amount of time, if they don't reply ring again.

    Banned

    Ideally the Queen, but I'd start at the Prime Minister and work my way up.

    I'll just send a link to this thread to Parliament.

    type the name of the hotel in google. and you will find the address, write a letter to this marked FAO The manager, or see if their name is listed on website. If it is a chain then head office?

    Seriously though did you not know how to do this?

    Tripadvisor

    Original Poster

    Manc80, I've filled a complain form when i was in the hotel but all I've got was an email apologising and offering a reduced rate for next time if I stay at their hotel that's all! I thougth there are places that I can send my complain letter and they would inspect the hotel or something.

    manc80

    type the name of the hotel in google. and you will find the address, … type the name of the hotel in google. and you will find the address, write a letter to this marked FAO The manager, or see if their name is listed on website. If it is a chain then head office? Seriously though did you not know how to do this?


    Banned

    I can see that the majority of your brain power must be used up by breathing. Did you manage to get yourself dressed this morning?
    Where do you think you would complain to, really?

    Original Poster

    If my post bothering you that much use your brain (if there is any) to ignore it! Simple!

    name and shame the hotel,

    then maybe contact the london tourist board?

    Banned

    Mavi

    Manc80, I've filled a complain form when i was in the hotel but all I've … Manc80, I've filled a complain form when i was in the hotel but all I've got was an email apologising and offering a reduced rate for next time if I stay at their hotel that's all! I thougth there are places that I can send my complain letter and they would inspect the hotel or something.



    Are you serious? You right a letter of complaint and expect the hotel to get investigated? You having a laugh?

    I think they need more than 1 complaint before they investigate anything!
    What are you hoping to achieve from this complaint?

    They've offered you a reduced rate for next time, what else do you want?

    Original Poster

    Of course! I have high standarts unlike some people! And I have every right to expect this as I was the one paid for £200 for an unpleasent stay!

    JonnyTwoToes

    Are you serious? You right a letter of complaint and expect the hotel to … Are you serious? You right a letter of complaint and expect the hotel to get investigated? You having a laugh?


    Original Poster

    I think they will get more then 1 complain as when we were check in there were 2 other guests was complaining. So every complain counts!

    birdyboyuk

    I think they need more than 1 complaint before they investigate … I think they need more than 1 complaint before they investigate anything!What are you hoping to achieve from this complaint?They've offered you a reduced rate for next time, what else do you want?


    Original Poster

    I dont want to stay there again even if they offer for free anyway. I want that hotel to be inspected.

    birdyboyuk

    I think they need more than 1 complaint before they investigate … I think they need more than 1 complaint before they investigate anything!What are you hoping to achieve from this complaint?They've offered you a reduced rate for next time, what else do you want?


    Banned

    Mavi

    Of course! I have high standarts unlike some people! And I have every … Of course! I have high standarts unlike some people! And I have every right to expect this as I was the one paid for £200 for an unpleasent stay!



    Then you are deluded.
    You take up the matter with the hotel and if you don't get a reasonable answer, you go higher until you do.
    Sounds like this has already been resolved as they've offered you a discount if you care to visit them again. What exactly do you want from them?

    Get real.

    just write back to them and tell them you are not happy with what you have been offered as compensation. is it a chain? what is the hotel called?

    Banned

    Mavi

    I dont want to stay there again even if they offer for free anyway. I … I dont want to stay there again even if they offer for free anyway. I want that hotel to be inspected.



    Did you fall to the floor and throw a hissy fit at the hotel as well? "I want, I want, I want".

    Go somewhere else nicer next time. End of.

    Edited by: "JonnyTwoToes" 31st Mar 2011

    Banned

    Mavi

    Of course! I have high standarts unlike some people!



    You don't book hotels that you don't know from the airport.

    Original Poster

    The hotel called Grange Strathmore Hotel. I'm complaining because I dont want them to get away with it by just offering a reduced rate. I dont want a reduce rate as I wouldnt stay there again anyway. I want them to be inspected and if necessary remove their 4 starts so that they can improve their rooms and not to sell 2 stars rooms as 4stars.


    manc80]just write back to them and tell them you are not happy with what you have been offered as compensation. is it a chain? what is the hotel called?[/quote]

    Original Poster

    Well sometimes you dont have choice! Especially, you missed your flight and need a place to stay! If you dont offer help I would be gratefull if you could just keep quite!

    FilthAndFurry

    You don't book hotels that you don't know from the airport.


    Banned

    Judging by the TripAdvisor comments, you're in the minority. Most think it's an excellent hotel.
    Edited by: "JonnyTwoToes" 31st Mar 2011

    Not great reviews on tripadvisor

    http://www.tripadvisor.com/Hotel_Review-g186338-d193659-Reviews-Grange_Strathmore_Hotel-London_England.html

    (which you would have found out before staying if you checked )

    JonnyTwoToes

    Judging by the TripAdvisor comments, you're in the minority. Most think … Judging by the TripAdvisor comments, you're in the minority. Most think it's an excellent hotel.



    oO There are far more average to terrible reviews than good to excellent!
    Edited by: "cdm22" 31st Mar 2011

    Banned

    Mavi

    Well sometimes you dont have choice! Especially, you missed your flight … Well sometimes you dont have choice! Especially, you missed your flight and need a place to stay! If you dont offer help I would be gratefull if you could just keep quite!



    You check before you book and you don't miss your flight.

    Not very good at this travelling thing are you.

    If I were you , Mavi, and I wanted to do something more than take steps to have more compensation, I would find out which classification system/awarding body has allocated 4* to the place and have a correspondence with them.
    Also write a review on tripadvisor.
    Make sure the hotel knows exactly what you are doing, by continuing to correspond with them, giving updates on your campaign.
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