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Where do I stand PayPal refund return ?

22
Found 16th Feb
I bought something in December and have been chasing the seller for a refund ever since. In the end I have had PayPal stand in and I returned the goods. PayPal said when I had done so I would get a refund. I got a refund today by suprisingly I also got the parcel back that I had sent to seller with a sticker saying they refused-not wanted. The case is showing as closed and that they found in my favour. I’m a little worried that PayPal may try and recharge me for these goods that I now have back in my possession. It cost over £25 to return these goods. Can any one help provide insight into Where to I stand legally on this.
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22 Comments
It’s closed and in your favour. You won’t hear from PayPal again. The original seller has made a major error refusing the parcel. They have now lost the item and any money.
Thanks was a little worried they could re open and recharge my account for it
Ouch, the seller has dropped a clanger there but you are in the clear, how much was the item if you don't mind me asking?
Big mistake by the seller there!
I paid £450 but was supposed to be for a few items they only sent part so had a long mess about trying to get it sorted I checked tracking today and noted they had rejected it and it was on the way back emailed PayPal to ask what was going as the item was delivered back to my house. but then I got a refund and the case was closed... so I emailed them saying never mind the seller seems to have not wanted the item... can anyone give a time scale on how long I should keep it... And wait for them to ask for it back ??
coys677 m ago

Ouch, the seller has dropped a clanger there but you are in the clear, how …Ouch, the seller has dropped a clanger there but you are in the clear, how much was the item if you don't mind me asking?

SteMoss1 m ago

Big mistake by the seller there!


I just don’t want to be liable for the cost of the item
By returning it you have done all that can reasonably be expected of you imo.

If you're feeling kind or really want to cover yourself I would email them stating that if they want the item back they have 7 days to arrange for a courier at their expense to collect it from you, at a time that suits you, before you dispose of it.

But if it were me, I'd just keep it, you have evidence that you tried to return it and they didn't want it.
Just keep the paperwork showing the item was rejected. You tried to return it and they have chosen not to accept it. Nothing more you need to do or worry about
Normally I would have been kind, but I get the feeling they were trying to get away with not refunding me by rejecting the goods. I agree though it Has backfired. I will leave it in the box for two weeks and see if they get in touch for it... if they don’t then I will consider it an apology gift for the stress of having them ignore every email then the 8 PayPal calls taking over 3 & a half hours in total the 7 advisors all telling me different things and the multiple emails sent to the ceo ect plus having to chase them for a return address and the £25+ postage & insurance cost via parcel force
Yenyoc8 m ago

By returning it you have done all that can reasonably be expected of you …By returning it you have done all that can reasonably be expected of you imo.If you're feeling kind or really want to cover yourself I would email them stating that if they want the item back they have 7 days to arrange for a courier at their expense to collect it from you, at a time that suits you, before you dispose of it.But if it were me, I'd just keep it, you have evidence that you tried to return it and they didn't want it.

The same thing happened to me a few years back seller, refused to accept back parcel and even said not known at this address.
Paypal told me to dispose of it.
I did email PayPal and say they have rejected return of the goods so if I don’t hear from them in next few weeks I guess I will consider the matter closed.
With regards to the return postage PayPal do refund return postage up to £15 however as I have never took them up on it I don't know if it applies to this. Go to the payment in PayPal and it will have claim back postage or something like that
paypal.com/uk/…rns
Edited by: "caverncity" 16th Feb
The seller has 10 days to open an appeal
NewUser5433 m ago

The seller has 10 days to open an appeal


Thanks so if they don’t do this I can consider the issue resolved
Not your problem the seller refused it.

I reckon the seller thought that would mean PayPal wouldn't refund you but I was told directly from PayPal (have screenshot of what the specialist told me), that if the tracking says the seller has refused the return then you get to be refunded all the same.
PayPal won't charge you again or do anything else at this point. You can keep the item and the money
Had this a few years ago with one of these rubbish Chinese companies
Purchased a phone , yep it went wrong so opened a dispute on PayPal and paid to return it to China
The long waiting game then the seller wasn't open so parcel was left at the post office
It was left untouched for weeks and was a nightmare from start to finish with PayPal
Seller simply ignored and hoped if it wasn't collected I wouldn't get a refund
PayPal eventually sided in my favour as seller had the opportunity to collect and didn't
About 3 weeks later my parcel returned unclaimed
I waited a few weeks then listed it on eBay as faulty to cover postage costs
Never heard from them , very strange
I'd leave it a few weeks then sell it
Thanks for all the input it’s much appreciated
debdrfc14 h, 54 m ago

Thanks so if they don’t do this I can consider the issue resolved


To cover yourself (although I think its overkill) you could give him 7 days to collect from your address at a time agreed by yourself, before disposing of it. They've clearly tried to wriggle out of a refund and screwed up, but I'd give them one more chance, so they know they've got a limited time frame to decide what to do.

You could let a courier collect, as you've got nothing to lose as you've already got your refund, but adding a third party risks complications you don't want to get involved (although if the return goes wrong you've got the ability to shrug and say tough).
Thanks it seems they have 10 days to reopen the dispute on PayPal if they disagree with the outcome I’m gonna leave it for them to take up with PayPal. Shoved the box in the corner will leave it there a few weeks and see if I hear anything
I had the same thing with a lamp a few months ago arrive the shade all bashed but the base perfect. I requested a return they ignored me eventually eBay gave me a postage label ( if faulty or not as described you should always open return through eBay wait the time out 7 days for seller to respond accepting return) if they don’t or refuse you escalate to eBay they give you a free return label. Anyway returned lamp was refused and returned to me 2 days later got a refund never heard anything again. I just bought a new shade. I thought I was winning it was only £25.
They got in touch today to ask why I made a charge back like they have no idea of the dispute ect ?? I decided to not reply and instead contact the person who’s email I had to ask them what’s what.
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