where's my first £10 top up gone??

8 replies
Found 13th May 2010
i order phone from t mobile on saturday recieved tuesday, and it said something about waiting 48 hours for the first £10 that you have to top up when buying the phone to go through now its thurdays.

clearly they havent top my phone up, so anyone else had this problem and how you deal with it?

many thanks

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8 Comments

phone them? perhaps?

Banned

what did they say when you rang them?

Original Poster

ding;8596231

phone them? perhaps?



i plan too, but if a few people having have problem then i might send phone back or switch to o2

and 40p a minute!!! wtf

Have you registered the phone ?

On some networks the credit won't appear until you call and register.

Original Poster

steve1221;8596306

Have you registered the phone ?On some networks the credit won't appear … Have you registered the phone ?On some networks the credit won't appear until you call and register.



yeh just phone its was waiting to go on they said,

very poor customer service wont be planning on staying with them much longer

crse2008;8596426

yeh just phone its was waiting to go on they said, very poor customer … yeh just phone its was waiting to go on they said, very poor customer service wont be planning on staying with them much longer



Why because you had to phone them = very poor customer service!!

[COLOR=purple]i had exactly the same happen to me last week, i phoned [/COLOR]
[COLOR=purple]the free-phone no. off their website, they were really nice though and sorted it out there and then..[/COLOR]

[COLOR=purple]hope you get sorted..[/COLOR]
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