WHITE SONY ERICKSON DIAGNOSIS

Yes it is a K550i and not working. The screen is just white. All the other lights etc are working. But cannot see anything on the screen. Have taken out the battery but, turned off / on etc but no difference.

Don't want to spend out on another phone. Appreciate any suggestions what to try next guys.

25 Comments

same here with my w810i white screen but it still turns on and plays music happened about 4 days ago i think it is because water got into the phone.

Erickson?

Shame, if it was a Sony Ericsson you'd have been covered by their limited 2 year warranty.

That's what you get for buying cheap ripoffs!

Original Poster

grex9101;4923273

Erickson?Shame, if it was a Sony Ericsson you'd have been covered by … Erickson?Shame, if it was a Sony Ericsson you'd have been covered by their limited 2 year warranty. That's what you get for buying cheap ripoffs!



Is that the best you can offer?

iglimpse;4923410

Is that the best you can offer?



I'm thinking your phone will be quite close to you, possibly within your line of sight.

How hard would it have been to simply look at it to see how to spell the name of the manufacturer properly? Not very. :x

Original Poster

grex9101;4923458

I'm thinking your phone will be quite close to you, possibly within your … I'm thinking your phone will be quite close to you, possibly within your line of sight. How hard would it have been to simply look at it to see how to spell the name of the manufacturer properly? Not very. :x



It's upstairs, not a bad guess I thought:roll:

iglimpse;4923492

It's upstairs, not a bad guess I thought:roll:



Um, no. :roll:

Anyhoo, same happened to mine (different model mind).

I can send you the repair form by email if you like, got mine back within a week. :thumbsup:

Original Poster

grex9101;4923531

Um, no. :roll: Anyhoo, same happened to mine (different model mind). I … Um, no. :roll: Anyhoo, same happened to mine (different model mind). I can send you the repair form by email if you like, got mine back within a week. :thumbsup:



Cheers, I imagine there is a link on their site. Will explore, cheers

might be a loose ribbon, if it carries out normal functions but just a white screen? or a faulty lcd controller.

iglimpse;4923613

Cheers, I imagine there is a link on their site. Will explore, cheers



no link on a site, you have to phone up.

iglimpse;4923613

Cheers, I imagine there is a link on their site. Will explore, cheers



Not anymore, they took it down.

Email their customer service, mention a repair under warranty and they will provide all the details :thumbsup:

grex9101;4923674

Not anymore, they took it down.Email their customer service, mention a … Not anymore, they took it down.Email their customer service, mention a repair under warranty and they will provide all the details :thumbsup:



or a 2min phone call and they will email you the freepost address with a ref number

Kuehne + Nagel Logistics Ltd
Unit 2a
Appletree Road
Chipping Warden
OX17 1LL

Tel: 01295662101

this happend to mine
i went on to their website and had to download all of the software again
it did take a very long time but it worked this was a few month ago its worked good ever since

Original Poster

shanecr;4923640

might be a loose ribbon, if it carries out normal functions but just a … might be a loose ribbon, if it carries out normal functions but just a white screen? or a faulty lcd controller.



it might be doing everything but because the screen is totally white.........i would not know!

Have sent an e mail to them.

Is a white screen a common problem on SE phones

iglimpse;4923988

it might be doing everything but because the screen is totally … it might be doing everything but because the screen is totally white.........i would not know!Have sent an e mail to them.Is a white screen a common problem on SE phones



wouldnt say common. but it happens. sometimes a firmware update works, using seus.

Original Poster

shanecr;4924004

wouldnt say common. but it happens. sometimes a firmware update works, … wouldnt say common. but it happens. sometimes a firmware update works, using seus.



Ya what ::?

follow this guide. your phone probably needs flashing. download xs++ plug in your phone and follow the instructions.

howardforums.com/sho…875

Original Poster

shanecr;4924605

use seus before trying to flash with anything … use seus before trying to flash with anything else!http://www.sonyericsson.com/cws/support/softwaredownloads/detailed/updateservice



don't have a clue what these are all about, will take a look

what does flshing mean?

there are some downloads on the SE site, shall I try them first

iglimpse;4924883

don't have a clue what these are all about, will take a lookwhat does … don't have a clue what these are all about, will take a lookwhat does flshing mean?there are some downloads on the SE site, shall I try them first



just download,install and connect your phone to seus (sony ericsson update service) that link will guide you through it, as will the program itself. it is what sony ericsson themselves will advise you do first before sending the phone anyway.

Banned

iglimpse;4924883

don't have a clue what these are all about, will take a lookwhat does … don't have a clue what these are all about, will take a lookwhat does flshing mean?there are some downloads on the SE site, shall I try them first



Fishing is the activity of catching fish.

Flashing has a number of meanings, however in this sense it means re-writting the firmware (Software) on your handset...

It seems more like a broken LCD to me though

ok i have just fixed a k800i with a white screen. DO NOT UPDATE IT USING SEUS!! if you update it by sony ericsson update service it will change your cid number to 53 meaning you cant fix it for free.

downloads XS++ and follow the guide i posted.

ALICOM007;4935696

ok i have just fixed a k800i with a white screen. DO NOT UPDATE IT USING … ok i have just fixed a k800i with a white screen. DO NOT UPDATE IT USING SEUS!! if you update it by sony ericsson update service it will change your cid number to 53 meaning you cant fix it for free.downloads XS++ and follow the guide i posted.



if seus dont fix it sony ericsson will fix it free.

Banned

i had this happen on a w850i, it was the software, they couldnt fix it and sent me a new one, only had 1 month of contract left

dcx_badass;4936415

Wrong Cid 53 has been flashable for ages and Cid 53 has been patch … Wrong Cid 53 has been flashable for ages and Cid 53 has been patch unlockable for at least 3 months, both for free.



my bad i must of read a guide which was 1 year old and it said do not update to cid 53.

Original Poster

Eventually did all the update / software stuff. No difference. New phone now (Nokia...no more SE for this family)

Apparently it is the screen that needs replacing. Have seen some for sale on EB*y. Is it an easy job. If I can do it myself, would be able to sell it and recoup some of my money.
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