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Who can do a Sale of Goods Act assessment for me on a faulty tablet

In August last year I purchased a Versus Tablet from the IWantOneOfThose Outlet on ebay for my dad. It has recently become faulty, and on investigation it looks like IWOOT is part of the HUT group and they have a horrendous reputation for customer service.

Sure enough, they originally stated that they had no obligation as after 6 months all obligations fall to the manufacturer. I pointed out the Sale of Goods act makes them responsible, to which (after about a week of emails taking 24 hours each to turn around) they have responded that the onus is on me to prove its a manufacturing fault by "independant assessment". From my reading around the SOGA I think they can correctly make this challenge.

So, where would I get such a thing done, and what is it likely to cost ?

Any previous experience appreciated...

sogahub.tradingstandards.gov.uk/sit…pdf

8 Comments

Well it will probably depend on what's wrong with the tablet. If its a power issue then getting it checked shouldn't be a massive issue. Anything else is likely to be costly. It might be worth trying to get some of your money back and buy something else. Cheap tablets have come along way in the past year.

I would have argued with them that the device has fallen well short of the lifespan that is expected of a tablet computer (3+ years) and that they are therefore liable to repair/replace/issue a (proportional) refund.
Edited by: "SUMMONER" 29th Jul 2014

Original Poster

GAVINLEWISHUKD

Well it will probably depend on what's wrong with the tablet. If its a … Well it will probably depend on what's wrong with the tablet. If its a power issue then getting it checked shouldn't be a massive issue. Anything else is likely to be costly. It might be worth trying to get some of your money back and buy something else. Cheap tablets have come along way in the past year.



Of course I will write it off if I have to (I have already bought dad a much better replacement) - but its the bloody principle of the thing, and they way they lied initially about thier responsibilities (already reported that to consumer direct)

SUMMONER

I would have argued with them that the device has fallen well short of … I would have argued with them that the device has fallen well short of the lifespan that is expected of a tablet computer (3+ years) and that they are therefore liable to repair/replace/issue a (proportional) refund.



Tried that, but they simply state after 6 momths its manufacturers responsibility, and as they are not around I have to prove it is a manufacturing fault...

It is also a good idea to gather up some additional evidence that may sway them. Look for people complaining about the tablet with the same problem as yours on the net. Copy the links and gather them up and email them to IWOOT stating the evidence clearly shows that there is a manufacturing problem with the tablet. You shouldn't have a problem getting the evidence as the net is the first place people will turn when something goes wrong.

If this fails then ask them to confirm that they will cover the costs of an independent assessment if this proves your case.

Internet might be different but when you buy from a shop it is their responsibility to replace/repair/refund and it is them that deals with the manufacturer if they do wish. As for proving fault, they are liable to prove it's not a manufacturing defect not you.

Original Poster

bigtimthecrispman

Internet might be different but when you buy from a shop it is their … Internet might be different but when you buy from a shop it is their responsibility to replace/repair/refund and it is them that deals with the manufacturer if they do wish. As for proving fault, they are liable to prove it's not a manufacturing defect not you.



Unfortunately from what I can see that is not the case - unless you can prove me wrong (and I would be delighted if you did...)

take it to your local phone repair shop, (every town has at least one), and ask for an estimate to repair it, they should tell you what needs repairing which should show whether it was a manufacturing fault. They should also let you know if there is a charge for providing the estimate.

GAVINLEWISHUKD

Well it will probably depend on what's wrong with the tablet. If its a … Well it will probably depend on what's wrong with the tablet. If its a power issue then getting it checked shouldn't be a massive issue. Anything else is likely to be costly. It might be worth trying to get some of your money back and buy something else. Cheap tablets have come along way in the past year.

SUMMONER

I would have argued with them that the device has fallen well short of … I would have argued with them that the device has fallen well short of the lifespan that is expected of a tablet computer (3+ years) and that they are therefore liable to repair/replace/issue a (proportional) refund.



If you don't need the tablet then ask to return it for them to forward onto the manufacturer (Shenzhen Ainol Electronics Co., Ltd. Lijincheng Industry Park, Shenzhen, Guangdong, People's Republic of China ) for it to be repaired.
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