Who do I report non receipt of goods to please? Advice needed!
Hi all, I recently went on themusicking.co.uk to buy my son a guitar, it was meant to have arrived in time for his birthday as it said on there its quick delivery, so i waited and waited and contacted them so many times, eventually they respond to say that sorry their stock hadn't arrived and do i want to cancel and have a refund. so i said i would like a refund thanks, this was over a week ago and i haven't had a refund, haven't heard back from them and my emails are getting ignored again, the phone number on their site either goes to a message saying to email them or just rings and rings, I'm now convinced that unless I take action I am not going to see my money but I am not sure who to contact to report them - well actually my first plan would be to email again to say that I am going to report them to whoever it is unless they refund right now. Can anyone advise me please in how to go about this? Thanks and rep added for replies. Cheers!