Who is the CEO of SaveonLaptops?

36
Found 25th Jun 2011
First time dealing with them. Straight away got problem. 2 out of 12 laptops I bought are faulty. HDD not being detected and faulty keyboard.

they are refusing to replace it despite fault was proved in many ways.

They don't seem to care about Distance selling regulation and law for faulty products. I m now completely fed up with hopeless customer service and taking this matter to their CEO/Director.

Does anyone know who the boss is or how can I find out ?

Any help will be appreciated. I feel like I have been ripped off
Community Updates
MiscLaptop
36 Comments
i am , send me the laptop i will personally take a look at it just kidding this company seems to get alot of bad reviews i shall stay clear
Have you contacted trading standards? May be worth a call if they are breaching sale of goods act and distance selling regulations as you say.
Another option would be to report the transaction to your card issuer if you paid by credit card.
I've often said that bad service and practices start at the top of the tree so even if you do get an email to their CEO, the chances are they won't give a damn either. Getting trading standards or the OFT onside is always a good thing.
I had the same problem with them when my laptop key broke within 2 weeks, AND I use a wireless kb. They are useless, will never buy from them again.
Normally I'd say use this website, but as the site isn't a big hitter, don't think it'll be on there:

ceoemail.com/

It's trading under saveonlaptops, but your be better off with a google search on box.co.uk

Good luck!


saveonlaptops.co.uk/pri…icy

fasttrack.co.uk/fas…010

Founded in 1996 by Mark Jordan and Nick Denker, Box Limited sells laptops … Founded in 1996 by Mark Jordan and Nick Denker, Box Limited sells laptops and PCs to clients, consumers and home workers through four distinctly branded websites. By far the largest source of revenue is the company’s retail website, Saveonlaptops.co.uk, which is aimed at consumers, while another website, Box.co.uk, focuses on promoting new and interesting computer products. Two further websites, Simply Acer and Simply Asus, specialise in selling the brands of their respective namesakes



All quoted info is freely available in the public domain - hope it helps
The guy called Kully from return department doesn't seem to care about any laws and he doesn't know what he is doing.

the customer service line is always busy. I think there are just him and another lady with terrible attitude.

First phone conversations,

me: hi I am interested to buy 12 laptops on your website
CS woman: no I can't take order on the phone (with rude tone)

me: no..no. I just want to know whether I can buy more than 10 units
CS woman: it is up to you (in bad mood)

me: ok..can I pay by bank transfer
CS woman: the finance person is on lunch. i don't know.


This is the other director

Philip Mark Charles Jordan
Age: 35
Sutton Coldfield, West Midlands, B76

192.com/ato…/4/
OP - I see you bought 12 laptops. If you are buying in the course of a business (and not as a consumer) then the Distance Selling Regulations do not apply.
magicjay1986

OP - I see you bought 12 laptops. If you are buying in the course of a … OP - I see you bought 12 laptops. If you are buying in the course of a business (and not as a consumer) then the Distance Selling Regulations do not apply.




can a normal person buy more than 1 laptop and covered under DSR?

DSR doesn't cover business customer? retailer can do anything they want?


Edited by: "fullmoon" 25th Jun 2011

oh.. thanks a lot for all your advice guys.. I really appreciate it. but I still couldn't find email for the boss...

Edited by: "fullmoon" 25th Jun 2011
fullmoon

can a normal person buy more than 1 laptop and covered under DSR?So DSR … can a normal person buy more than 1 laptop and covered under DSR?So DSR doesn't cover business customer? So that retailer can do anything they want?



Yes, a normal person can buy more than one but buying 12 items has all the indications of being a trader or buying in the course of a business. If this did go "all way way" then it would be for you to prove that you were not acting in the course of a business.

If you do not mind answering, why 12 laptops?

Edited by: "magicjay1986" 25th Jun 2011
magicjay1986

Yes, a normal person can buy more than one but buying 12 items has all … Yes, a normal person can buy more than one but buying 12 items has all the indications of being a trader or buying in the course of a business. If this did go "all way way" then it would be for you to prove that you were not acting in the course of a business. If you do not mind answering, why 12 laptops?



Because 13 would be unlucky.
^ lol @13

A fault is still covered no matter how many you buy or whatever the description of the end customer faulty hardware is broken and covered by law
magicjay1986

Yes, a normal person can buy more than one but buying 12 items has all … Yes, a normal person can buy more than one but buying 12 items has all the indications of being a trader or buying in the course of a business. If this did go "all way way" then it would be for you to prove that you were not acting in the course of a business. If you do not mind asking, why 12 laptops?



Hmmm. Interesting to know how little protection business customers get.

Actually I bought it to resell it to my clients. I needed to supply all 12 of them but due to two faulty laptops, I couldn't and they are all stuck with me now. I need to wait until I got replacements from Saveonlaptops. My clients would have gone somewhere by the time I got replacement from them.

I did reported the fault within hours I received the items, by the way.
fullmoon

Hmmm. Interesting to know how little protection business customers get. … Hmmm. Interesting to know how little protection business customers get. Actually I bought it to resell it to my clients. I needed to supply all 12 of them but due to two faulty laptops, I couldn't and they are all stuck with me now. I need to wait until I got replacements from Saveonlaptops. My clients would have gone somewhere by the time I got replacement from them.I did reported the fault within hours I received the items, by the way.



You are still provided protection but you need to look elsewhere for it. Send me a PM and I will help you if you get no joy contacting the CEO.
fullmoon

oh.. thanks a lot for all your advice guys.. I really appreciate it. but … oh.. thanks a lot for all your advice guys.. I really appreciate it. but I still couldn't find email for the boss...



whois.domaintools.com/sim…com

whois.domaintools.com/sim…com

Administrative, Technical Contact: Denker, Nick
90 New Town Row
Birmingham, England B6 4HZ
United Kingdom
[img]source.domaintools.com/ema…gif?md5=3f4431f9d8ce3eefab2e53ff08b1b2de&face=arial&size=9&color=000000&bgcolor=FFFFFF&face=arial&size=9&color=0000FF&bgcolor=FFFFFF&format[]=underline&format[]=transparent&format[]=transparent[/img]

Not a clue if that's an up to date / active email address though and only for one of them.
Edited by: "sigma" 25th Jun 2011
With respect, I think u would be wasting your time sending an email whereas a Recorded Delivery letter to CEO might have a better chance of a response.

LL
LadyLuck

With respect, I think u would be wasting your time sending an email … With respect, I think u would be wasting your time sending an email whereas a Recorded Delivery letter to CEO might have a better chance of a response.LL



You have a good point but a read receipt could be used for the email and then if the OP gets no joy then a Recorded Delivery letter.
LadyLuck

With respect, I think u would be wasting your time sending an email … With respect, I think u would be wasting your time sending an email whereas a Recorded Delivery letter to CEO might have a better chance of a response.LL



absolutely agreed. I will do both.
sigma

http://whois.domaintools.com/simplyasus.comhttp://whois.domaintools.com/simplyacer.comAdministrative, Technical Contact: Denker, Nick 90 New Town Row Birmingham, England B6 4HZ United Kingdom[img]http://source.domaintools.com/email.pgif?md5=3f4431f9d8ce3eefab2e53ff08b1b2de&face=arial&size=9&color=000000&bgcolor=FFFFFF&face=arial&size=9&color=0000FF&bgcolor=FFFFFF&format[]=underline&format[]=transparent&format[]=transparent[/img]Not a clue if that's an up to date / active email address though and only for one of them.




amazing... easy for you as u know your stuff.

I will send email to him today and hopefully he uses that email address still.
If you paid by credit card just get them to deal with it. As long as you bought it as a consumer obviously!!!
Benjimoron

If you paid by credit card just get them to deal with it. As long as you … If you paid by credit card just get them to deal with it. As long as you bought it as a consumer obviously!!!



It seems it was "business to business".
OP - you might want to mention in your letter the implied terms in contracts (which apply to business to business as well as consumer to business) that goods should:

1. Correspond with the seller's description.
2. Be of satisfactory quality - safe, in working order and free of defects; and
3. Be fit for purpose - capable of doing what they're meant to do.

However, sometimes contracts between businesses can exclude the above which they cannot in consumer contracts. If the business is excluding any of these implied conditions then they need to be in your contract. Check your contract before you email/write. They can exclude these as the law considers you to have "equal bargaining powers".

Hope that helps.
magicjay1986

It seems it was "business to business".



Well, he probably bought in the course of business as a consumer, so he might have some luck, but as you say, might find that he can't prove he's a normal consumer.
I was thinking about credit card option as well. Going to trading standard and CAB office is a long shot. I want the most effective way to solve all the problems. It is unbelievable the amount of hassle I have to go through for just ordering laptops...hm..
Benjimoron

Well, he probably bought in the course of business as a consumer, so he … Well, he probably bought in the course of business as a consumer, so he might have some luck, but as you say, might find that he can't prove he's a normal consumer.



The law would certainly see the OP as a business I am afraid. As I have said to the OP, there are laws out there for him.
Why not contact the laptop manufacturer?

I brought a Hp Dv6 a few months back & the HDD started squeaking, gave HPa rang & a new drive was with me 2 days later
Mikuru

Why not contact the laptop manufacturer?I brought a Hp Dv6 a few months … Why not contact the laptop manufacturer?I brought a Hp Dv6 a few months back & the HDD started squeaking, gave HPa rang & a new drive was with me 2 days later



The manufacturer has no obligation to replace it as the OP has a contract with their seller and not the manufacturer.
Edited by: "magicjay1986" 25th Jun 2011
magicjay1986

The manufacturer has no obligation to replace it as the OP has a contract … The manufacturer has no obligation to replace it as the OP has a contract with their seller and not the manufacturer.




First 7 days is with retailer, I believe.

Also HDD is working but there is something wrong with Motherboard SATA controller. When you start the computer, 5 out of 10 times mobo will not detect HDD and Optical drive at all. Intermittent fault.
fullmoon

First 7 days is with retailer, I believe.Also HDD is working but there is … First 7 days is with retailer, I believe.Also HDD is working but there is something wrong with Motherboard SATA controller. When you start the computer, 5 out of 10 times mobo will not detect HDD and Optical drive at all. Intermittent fault.



This is all down to privity of contract. Your contract is not with the manufacturer.
You have 12 months warranty with the manufacturer, If parts are faulty they are obliged to replace them
Mikuru

You have 12 months warranty with the manufacturer, If parts are faulty … You have 12 months warranty with the manufacturer, If parts are faulty they are obliged to replace them



I am afraid that is just simply not true. You have no contract with the manufacturer. Your contract is with the retailer. The retailer has the contract with the manufacturer.

However, it could be true if the item is sold with that as a condition but I doubt it very much that manufacturers would be willing to provide that for every time the product is sold on within the time specified.
After sending email and numerous phone calls repeatedly stressing the point that laptop is faulty, they eventually said they will send me replacement tomorrow. I hope it is not the same faulty machine they sent before. I will just have to see....

I couldn't believe how much effort and time I've had to put in this process.... A very simple RMA process took 12 days (nearly lost the deal with my clients) for them and countless phone calls to their always busy customer service line.

It could have been two minutes phone calls if I bought from Amazon or other reputable retailers.

Edited by: "fullmoon" 27th Jun 2011
I just wanted to say. Thanks very much.. I got the replacement in the end.

Special thanks to
greatest666
dontasciime
magicjay1986
sigma
Benjimoron

Glad to be the only one with a capital letter!
Post a comment
Avatar
@
    Text

    Top Discussions

    Top Merchants