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    Who's Your ISP, What's Your Speed, How Far Are You From Exchange? Compensation?

    Just curious as at moment I've got a line fault and my option 3 BT Broadband upto 8MB* package is running at a mere 130kbs..!!! and has been for about a week, I had a similar problem at beginning of June and it's never been right since..!!! I first contacted BT regarding the speed when I first suffered the slow speed in June and they kind of sorted it out, They switched my exchange from my local exchange ( 3.62 kilometres ) to an exchange in Rotherham which is about 52.6 kilometres away...!!! It worked but was still slow at 1.3MB. Now they have switched my exchange back to a more local one ( 6.4 kilometres ) and am having the serious speed issue.Obviously I've phoned BT and their going to look into it and will hopefully sort it out soon because I'm beginning to get annoyed with them. Apparently when they have sorted it out I'll get compensated for it from day one of the issue.

    The maximum line speed at my local and original exchange was 2MB and I achieved this reliably until I got the problems in June. The exchange in Rotherham maximum line speed was 1.6MB I achieved around 1.3MB and now I've been told that my new exchange maximum line speed is 1.4MB and at the moment all I get is 130Kbs..!!!

    Obviously my original measly 2MB speed is annoying very slow and when I signed up I expected at least around 4MB which I think would be acceptable but now their taking the piss and my achievable speed seems to be dropping all the time. I hope they get my local exchange up and running again soon before I explode.

    I can't wait to leave them but still got 7 month's of my contract remaining.

    I know theirs several factors regarding speed

    1. Distance from exchange
    2. Condition of cables from exchange
    3. User volume

    I'm going to switch ISP as soon as my contract end's and want Bethere or 02 Broadband however with me only getting 2MB maximum speed with BT do you think 02 or Bethere will give me more than 2MB?

    I know my local exchange is roughly 3.62 kilometres away, Bethere and 02 are available from that exchange.

    Can you answer these just to give a rough calculation?

    1. Who's your current ISP? - Mines BT

    2. How far are you from your exchange? - About 3.62 kilometres

    3. Roughly how old is your house? - About 110 Years ( Just gives an idea of how old cables might be )

    4. Your achievable speed? = 2MB maximum, Currently 130Kbs lol

    5. How much compensation do you think I'll receive per day?

    39 Comments

    I followed these steps when my ip profile was 2mb and my actual speed was one mb, after a few days my Ip profile went up to 4mb and i now get between 3.5-4mb connection daily, a friend of mine had the same problem as well as constantly dropping connection and snail slow speeds, he did this change and bobs your uncle, problem solved!

    http://adsl24.co.uk/faq/images/step1new.gif

    http://adsl24.co.uk/faq/images/step2new.gif

    http://adsl24.co.uk/faq/images/step3new.gif

    http://adsl24.co.uk/faq/images/step4new.gif

    Original Poster

    Thanks, Just tried that, Still the same at the minute but will hopefully change.

    1. Who's your current ISP? - Virgin Media

    2. How far are you from your exchange? - Not far, I know that.

    3. Roughly how old is your house? - 70 years pre-WW2.

    4. Your achievable speed? = I'm on 2MB at the moment and get about 1.98MB. Max speed is whatever the max you can achieve through fibre optic/cable is..

    5. How much compensation do you think I'll receive per day?

    Not sure.

    SuperEd

    1. Who's your current ISP? - Mines BT

    2. How far are you from your exchange? -1.22 km

    3. Roughly how old is your house? - About 60 Years

    4. Your achievable speed? = 6 mb

    5. How much compensation do you think I'll receive per day? not sure

    Original Poster

    t0mm;2461507

    1. Who's your current ISP? - Virgin Media2. How far are you from your … 1. Who's your current ISP? - Virgin Media2. How far are you from your exchange? - Not far, I know that.3. Roughly how old is your house? - 70 years pre-WW2.4. Your achievable speed? = I'm on 2MB at the moment and get about 1.98MB. Max speed is whatever the max you can achieve through fibre optic/cable is..5. How much compensation do you think I'll receive per day?Not sure.




    I used to be on Virgin myself and I remember I received top speeds myself, However I couldn't justify Virgins premium rate number they gave me when I needed help.

    SuperEd

    ]http//ww…asp
    check speed of your broadband

    1. Who's your current ISP? - Bulldog (now Pipex)

    2. How far are you from your exchange? - 1.8 Miles

    3. Roughly how old is your house? - About 60 years?

    4. Your achievable speed? = 8mb max, get about 6mb.

    5. How much compensation do you think I'll receive per day?

    None.

    if its a constant fault with the line switching isp will do no good and make any comms even worse, at 130k i wouldnt even class that as a broadband service so you may have something on breech of contract?

    It's not breach of contract as it's only an upto 8MB speed.

    Just taken my cover off and it's different to that picture. There are spaces for four wires and there are 3 connected. No 1, 2 and 4 (from bottom up) :?

    (1) BE just this week, having left the sinking ship that was Bulldog, aka Pipex Homecall, Tiscali in drag
    (2) 2Km approx
    (3) 30 years
    (4) 24Mb *see results below
    (5) Reckon you might get refunded/credited since time of 1st report.

    This is mad
    Tried 5 different speed tests and all very different lol
    ]Top 10 Broadband test = 7.34Mb
    ]BroadBand Choice = 6Mb
    ]BBC = 12.2Mb
    ]SpeedTest.net = 15Mb
    ]PC PitStop 15.5Mb

    Banned

    (1) ADSL24 (enta)

    (2) 2.84km (as the crow flies)

    (3) Irrelevant as all my equipment is connected to first and only nte5, BT have done maintenance on the line quite a few times though from the days of ISDN

    (4) Just over 700 KBps (can get 800 KBps but I requested that my target SNR be raised as the line wasn't reliable at night and my router couldn't compensate)

    (5) I'm getting pretty much everything I was promised

    Banned

    boydent999;2461626

    For the record, i joined BE (24Mb Unlimited) just this week, having left … For the record, i joined BE (24Mb Unlimited) just this week, having left the sinking ship that was Bulldog, aka Pipex Homecall, Tiscali in drag



    Hehe.... I knew that!!!:p

    Banned

    1. Who's your current ISP? - TalkTalk

    2. How far are you from your exchange? - Approx. 1.3km

    3. Roughly how old is your house? - 103 years

    4. Your achievable speed? = 8mb max, currently 5.47mb

    guv;2461692

    Hehe.... I knew that!!!:p

    Cheeky sod

    Does anybody know if you can request to get your phone line connected to another exchange (free of charge)? There's an exchange not to far from my house but I'm connected to one that's over 3km away.

    1. Who's your current ISP? - Mines Tiscali
    2. How far are you from your exchange? - About 1.24 kilometres

    3. Roughly how old is your house? - About 30Years ( Just gives an idea of how old cables might be )

    4. Your achievable speed? = 6.9 MB maximum, Currently 5144 kb/s

    5. How much compensation do you think I'll receive per day? You are joking!!!:-D None of the isp will pay you compensation,all of them says UP TO 8MB,which means even you on 130kb/s thats all right.:x

    When i was on BT at the same place my speeds were between 1.5-2.8 MB,switched to Tiscali,-big improvement in speed,and £14.99 for line rental and broadband-good price.[URL="http://www.speedtest.net/result/292387597.png"]http://www.speedtest.net/result/292387597.png[/URL]

    1. Who's your current ISP? - Both BT and Virgin Media

    2. How far are you from your exchange? -

    BT - 1.8 KM

    Virgin - Miles and Miles away but distance frm hte headend isn't an issue with cable broadband

    3. Roughly how old is your house?

    10 years

    4. Your achievable speed?

    Virgin 10MB

    http://www.speedtest.net/result/292389731.png

    BT Up to 8 MB

    http://www.speedtest.net/result/292389257.png

    5. How much compensation do you think I'll receive per day?

    A big fat 0, your contracted for speeds of up to 8MB and thats what they are giving you, in their T&C's it will say something about actual speed beng down to loads of factors and as such they can't guarantee a minimum speed jus guarantee that you wil get broadband and it wont be faster than 8 MB

    If when you changed exchange if you suffered a loss of service they may compensate you a small amount but only if it was their decision to, it seems as if you requested the change though so they don't have to.

    virgin media
    no idea where the exchange is
    houe is about 25-30 years old

    http://www.speedtest.net/result/292408239.png

    t0mm;2461619

    It's not breach of contract as it's only an upto 8MB speed.



    often T&C's as supplied are not always binding, you would have provide a convincing argument but you could start with "that a service of 130k does not meet a universal definition of broadband" eg

    en.wiktionary.org/wik…and

    shauneco;2461434

    Thanks, Just tried that, Still the same at the minute but will hopefully … Thanks, Just tried that, Still the same at the minute but will hopefully change.



    It will possibly take a day or two for the network server to interleave again and then you will see the change.

    I have 2.2 Mbps with BT and speed averages at 2.5Mb.

    I live only 400 yards from exchange.

    I'm with Sky upto 8Mb, how does everyone know which exchange they are connected to ?
    http://www.speedtest.net/result/292451389.png

    how does everyone know which exchange they are connected to ?


    Sam Knows

    ]http//ww…php

    Then when the results come up, on the menu on the left choose locality

    RedIron;2462858

    Sam Knows



    he really does! (what a guy)
    SAM

    You are approximately 2.11km from the exchange. Note that this is the … You are approximately 2.11km from the exchange. Note that this is the straight line distance - the actual cable length will be longer!

    Original Poster

    My speeds back upto 1.3MB now, Yippee ( For now at least..!!! )

    I've been told that I will receive compensation, However I didn't ask how much.

    I know my wife before we got married etc.. received £150 compensation for having a problem with her phone line ( A week without a phone ). With BT if you don't ask you don't get.

    I like BT customer services though, They've always been very friendly and have always done their best to help. It took 3 day's to sort my current problem out but whatever abuse you give them, Their still very nice.

    1. Who's your current ISP? - ADSL24 (Entanet)

    2. How far are you from your exchange? - About 3.5 kilometres

    3. Roughly how old is your house? - 33 Years young... damn 70's housing

    4. Your achievable speed? = 3Mbit

    5. How much compensation do you think I'll receive per day? None

    Original Poster

    Thanks everyone..!!! Will rep you all when I can ( Ran out of rep giving privileges for today )

    They would not of switched you to another exchange, it's very very rare for Openreach to do this, and to move you to an exchange some 53Km is extremley unlikely. ADSL at 1/2 or 1/4 meg in theory can work over an unlimited distance but in practice it doesn't. Did your phone number change when you think you moved exchange? If it didn't you didn't move exchange.
    As some one said your on a "upto" service, so BT won't pay compensation as they are, the speeds that you are getting is providing a service. The speeds you think you are getting are they synch speeds (seen trhough your router/hubs interface) or from a speedtest website?
    We are never gonna see mega speeds in this country until the infastructure is upgraded from copper to fibre, however this is some way off. Due to the debate of who will pay for it. BT aren't gonna invest billions of pounds into the network to have to allow other operators equal access to it (which is what happens now).
    For the record
    1. Who's your current ISP? - BT (free as an employee)
    2. How far are you from your exchange? - About 4Km
    3. Roughly how old is your house? - About 60Years
    4. Your achievable speed? = Synching at 5,888 Kbps ( as an engineer I have access to the best cables feeding my premises, several cables feed most PCPs the little green BT boxes, using my engineer tools I can find the shortest cable or the one with the lowest attenuation, hence just short of 6 meg on a 4km line).

    5. How much compensation do you think I'll receive per day? Zero, Nothing, £0

    Original Poster

    Paddy_o_furniture;2463819

    They would not of switched you to another exchange, it's very very rare … They would not of switched you to another exchange, it's very very rare for Openreach to do this, and to move you to an exchange some 53Km is extremley unlikely. ADSL at 1/2 or 1/4 meg in theory can work over an unlimited distance but in practice it doesn't. Did your phone number change when you think you moved exchange? If it didn't you didn't move exchange. As some one said your on a "upto" service, so BT won't pay compensation as they are, the speeds that you are getting is providing a service. The speeds you think you are getting are they synch speeds (seen trhough your router/hubs interface) or from a speedtest website?We are never gonna see mega speeds in this country until the infastructure is upgraded from copper to fibre, however this is some way off. Due to the debate of who will pay for it. BT aren't gonna invest billions of pounds into the network to have to allow other operators equal access to it (which is what happens now).For the record1. Who's your current ISP? - BT (free as an employee)2. How far are you from your exchange? - About 4Km3. Roughly how old is your house? - About 60Years 4. Your achievable speed? = Synching at 5,888 Kbps ( as an engineer I have access to the best cables feeding my premises, several cables feed most PCPs the little green BT boxes, using my engineer tools I can find the shortest cable or the one with the lowest attenuation, hence just short of 6 meg on a 4km line).5. How much compensation do you think I'll receive per day? Zero, Nothing, £0




    On IP checking websites it reported my i.p as in Rotherham, Previously as in Blidworth which I know is my local exchange, I assumed that because of this my exchange had been changed, Perhaps I had a static ip address and because the problems they changed it to dynamic ip?.

    I've already been told I'm getting some compensation, I just never asked how much and I was going to phone them tomorrow but seems they've already corrected my fault, For now anyway. Will wait for a few days and make sure my connection is stable and then I'll phone them again regarding my compensation. I took the operators name and time of call etc.. I lost connection for a couple of days in June which isn't providing me with a service and how can 130Kbs be classed as providing a service? Yes ok contractually it's upto 8MB but 130Kbs is useless it takes an hour to load a fresh page, Might as well not have internet 130Kbs is not even 2% of the claimed maximum upto 8MB service.

    Perhaps I should pay them 2% of the bill?.

    When I was with Virgin I paid for 2MB internet and got between 1.8-2MB all the time. I just couldn't justify paying for technical help and also their poor customer service and wrongfully billing for other services I didn't receive.

    However now I wish I'd stayed with them.

    Original Poster

    http://www.speedtest.net/result/292526150.png

    Dropped a little but better than I was getting

    http://www.speedtest.net/result/292527308.png

    Original Poster

    emasu;2464660



    Wow 19x as fast as mine..!!!

    Virgin Media maybe a pain in the ass when it comes to customer service and billing but at least you generally get what you pay for..!!!

    It's either 02/Be or Virgin Media again for me next time.. Until then I'll have to suffer with a miserable 1.3-2MB :-(

    shauneco;2464603

    On IP checking websites it reported my i.p as in Rotherham, Previously as … On IP checking websites it reported my i.p as in Rotherham, Previously as in Blidworth which I know is my local exchange, I assumed that because of this my exchange had been changed, Perhaps I had a static ip address and because the problems they changed it to dynamic ip?.I've already been told I'm getting some compensation, I just never asked how much and I was going to phone them tomorrow but seems they've already corrected my fault, For now anyway. Will wait for a few days and make sure my connection is stable and then I'll phone them again regarding my compensation. I took the operators name and time of call etc.. I lost connection for a couple of days in June which isn't providing me with a service and how can 130Kbs be classed as providing a service? Yes ok contractually it's upto 8MB but 130Kbs is useless it takes an hour to load a fresh page, Might as well not have internet 130Kbs is not even 2% of the claimed maximum upto 8MB service.Perhaps I should pay them 2% of the bill?.When I was with Virgin I paid for 2MB internet and got between 1.8-2MB all the time. I just couldn't justify paying for technical help and also their poor customer service and wrongfully billing for other services I didn't receive. However now I wish I'd stayed with them.


    I casn assure you then, you have never moved exchanges.

    jocksteeluk;2461301



    i remember someone posting a link to the website showing these diagrams a while back.
    does anybody know what the website is?
    thanks

    sul;2467325

    i remember someone posting a link to the website showing these diagrams a … i remember someone posting a link to the website showing these diagrams a while back.does anybody know what the website is?thanks



    They (the images) are hosted here;

    adsl24.co.uk/

    So that's probably the website your after

    Here's the page on that;

    adsl24.co.uk/faq…=en

    RedIron;2467354

    They (the images) are hosted here;http://adsl24.co.uk/So that's probably … They (the images) are hosted here;http://adsl24.co.uk/So that's probably the website your afterHere's the page on that;http://adsl24.co.uk/faq/index.php?action=artikel&cat=4&id=48&artlang=en



    thanks buddy
    rep coming your way:thumbsup:

    Original Poster

    http://adsl24.co.uk/faq/images/step4new.gif

    Just to confirm it works, My actual speed remains around the same, But my potential speed has increased from around 1.6MB to 1.8MB so a big thanks :thumbsup:

    Note, if there is no wiring on the back of the face plate, that this will make no difference at all to your broadband, removing the face plate disconnects all the customer owned wiring in the house. (unless it's star wired from an earlier point *not good for broadband*).
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